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4.3 out of 5

"This hotel is surrounded by restuarants and shops, as well as taxis and nearby train stations within a few minutes walk. " More

By a verified traveler on Wed 01 Jan 2020

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Hotel Description

4-star eco-friendly aparthotel near Trafalgar Square

City center stay

Within a 10-minute walk of this London City Centre aparthotel, you'll find Trafalgar Square and London Eye. Piccadilly Circus and Big Ben are also within half a mile (1 km).

Business services

Free WiFi in public areas, a library, and a computer station are available at this aparthotel. Business travelers can take advantage of the business center. Dry cleaning, luggage storage, and laundry facilities are also on offer.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 187 apartments also offer free WiFi and kitchenettes. Flat-screen TVs come with digital channels, and other amenities include free wired Internet and refrigerators. Housekeeping is available on request.

Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$226* Per night/room Aug 23 - Aug 24

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Citadines Trafalgar Square London ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Trafalgar Square London

Everyone (11) Couples (2) Family (2)
5 out of 5
This hotel is surrounded by restuarants and shops, as well as taxis and nearby train stations within a few minutes walk.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 9, 2020 by Al

Thank you for your feedback!

1 out of 5
Nicely located. Very clean friendly and nice personnel

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 11, 2019 by Al

Thank you for your feedback!

5 out of 5
really liked the location, easy to get to all the things we wanted to see. would recommend it to all our friends and family.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by Al

Thank you for your comments! We look forward to welcoming you back again soon.

5 out of 5

Fabulous London Hotel!

Citadines London exceeded all expectations! Plenty of space, perfect location, clean, comfortable, and the staff graciously accommodated all of our needs. I travel often in the US and have been to several countries. My children and I stayed for a week and loved everything Citadines had to offer on our spring break vacation! I would recommend to anyone and would stay again!

Posted by , from Kansas City, MO on Mar 27, 2018

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Comment from Hotel Management

Mar 29, 2018 by Anthony Bull

Dear Kelly, Thank you kindly for taking the time to submit your detailed feedback including pictures and for bestowing upon us a perfect feedback score. We are truly happy to know that we exceeded in your expectations and look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5
Centrally located with reasonable rates. Staff was excellent. Kitchens were nicely setup with tea but no in room coffee (British tradition.) They did have coffee, espresso, etc. available for free 24 hours in the reception area.

Posted by on Jul 1, 2017

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Comment from Hotel Management

Jul 5, 2017 by Anthony Bull

Dear Reviewer, Thank you kindly for submitting your positive feedback score and comments. I am happy to read that the staff exceeded in your expectations and you enjoyed our complimentary coffee. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5

Free hot drinks in the lobby

We enjoyed the free hot drinks. The room does have a mini kitchen which came in handy for preparing our breakfast. The location is wonderful - close to Trafalgar Square. Beds are Ok, pillows were decent, toiletries were provided and there is a hair dryer.

Posted by , from Missouri, US on Jun 13, 2017

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Comment from Hotel Management

Jun 15, 2017 by Anthony Bull

Dear Reviewer, Thank you for submitting a positive feedback score and for recognising our fantastic location perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

5 out of 5

Great location, when wonderful staff.

The location is great. Rooms are spacious clean and modern. Staff very helpful. Free mobile phones in all rooms, Can call international free of charge, wifi, and gps.

Posted by , from Ft Lauderdale FL on Apr 16, 2017

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Comment from Hotel Management

Apr 18, 2017 by Anthony Bull

Dear Gamiz, I am so glad you found us. Thank you for your prefect score. the team and I are extremely happy that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

5 out of 5

We made a good choice.

Pros: See above.
Cons: See above
Location: See above
A great value overall. Location is about as good as you could want. Restaurants galore. Two tube stations. We actually used Embankment more. Liked the refrigerator, sink, appliances and dishes. A simple way to do breakfast before you head out for the day. The new Handy phone was a nice touch. Be sure you get it charged. Plenty of closet space for two. The lights in the room could have been brighter. If you experience trouble connecting to WIFI talk with staff. Once they helped us we connected all the time. Some time the WIFI did slow. We were not doing video, mainly emails, texts, etc. Would definitely stay there again.

Posted by , from Louisville, KY on Jan 21, 2017

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Comment from Hotel Management

Jan 25, 2017 by Anthony Bull

Dear Mike, Thank you kindly for bestowing upon us a perfect score even after so many minor issues you experienced. I am happy to read that the staff were able to assist you in the end. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5

Nice Apartment Hotel At Trafalgar Square

Pros: Its proximity to Trafalgar Sq, Westminster and Buckingham and the kitchenette.
Cons: Replace the sofabeds in the living room with ones that you can actually sit on without sliding to the floor.
Location: Its located in central London close to lots of attractions (Trafalgar Sq, Westminster and Buckingham)
We rented a two story 2-bedroom apartment, with a kitchenette for two nights. The kids had the queen bed, and the parents took the two single beds which were shoved together to make a king. All teh beds were very comfrotable with excellent linens. The rooms (2 bedrooms, living room and kitchen) were very spacious and the hotel was in a great location to numerous attractions. The only bad thing was the sofa (a sofabed) in the living room which was not very comfortable; the cushions kept sliding to the floor so it was super uncomfortable to sit on. We ended up pulling the bed out and laying on it to watch telly in the living room. It was lovely having a kitchenette (this was about Day 8 of a 12 day trip), so it was great to have home cooked options after days of eating out every meal, and this hotel would be great if you were staying in London for a while and wanted to save on food. At check-in, we had a bit of a misunderstanding, as the staff tried to sell me on two studios (sleeps 4 total for our family of 4) rather than the apartment I booked (sleeps 6), and I thought the studios would have an adjoining door for our 2 kids (9 & 5), but the actual studios they wanted to give us were down the hall from each other, so our check in took much longer than it should have, as we had to revert back to the original room & layout. Overall is was a nice hotel, though.

Posted by , from Virginia, USA on Aug 31, 2016

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Comment from Hotel Management

Sep 5, 2016 by Anthony Bull

Dear Reviewer, Thank you for taking the time to submit your detailed feedback score and comments. I am happy to read that you enjoyed your stay overall with us. I have taken note of your comments about the sofabed and have passed this onto my Head Housekeeper to investigate and rectify. thank you for making me aware of this issue. In regards to your check in, we do on occasion to larger families offer to split the 1 Bedroom Apartment into 2 Studio apartments so that we can offer you 2 kitchens 2 bathrooms and more space. Unfortunately we don't have interconnecting rooms and on occasion this is not beneficial to younger children. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

3 out of 5

Disappointing

room was dirty and showed lack of maintenance. Only positive is the location. I would not recommend this facility to anyone

Posted by on Jul 2, 2016

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Comment from Hotel Management

Jul 6, 2016 by Anthony Bull

Dear Reviewer, I would like to apologise for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. I do hope you will give us another opportunity in the near future to change your opinion of our product as we currently have in place an on going soft refurbishment programme whereby the rooms are being repainted and maintenance issues rectified. Kind regards, Anthony Bull Asst. Residence Manager

About the Citadines Trafalgar Square London

Location 18/21 Northumberland Avenue, London, England WC2N 5EA

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A library, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Citadines Trafalgar Square London. This 4-star London aparthotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • Built in 1995
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Charing Cross Station (0.5 km / 0.3 mi)
  • Metro station: Embankment Station (0.3 km / 0.2 mi)

Room Amenities

Citadines Trafalgar Square London offers 187 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This London aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 12 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fees vary based on unit and length of stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12 for adults and GBP 6 for children (approximately)
  • Pet fee: GBP 12 per pet, per night
  • Housekeeping fee: GBP 25 per day, varies per unit size
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Prestige Trafalgar
  • Citadines Prestige Trafalgar Aparthotel
  • Citadines Prestige Trafalgar Aparthotel London Square
  • Citadines Prestige Trafalgar Square London
  • Citadines Trafalgar
  • Trafalgar Citadines
  • Citadines Trafalgar Square London Aparthotel
  • Citadines Trafalgar Square Aparthotel
  • Citadines Trafalgar Square London
  • Citadines Trafalgar Square
  • Citadines Trafalgar Square London Hotel London
  • Citadines Hotel London
  • Citadines Trafalgar Square London England
  • Citadines Hotel London
  • Citadines Trafalgar Square London London
  • Citadines Trafalgar Square London England
  • Citadines Trafalgar Square London Aparthotel
  • Citadines Trafalgar Square London Hotel London
  • Citadines Trafalgar Square London Aparthotel London

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Tourism Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.