6/10 Okay
Kay
Traveled with partner
Feb 13, 2024
Liked: Property conditions & facilities
Overall, a very comfortable stay with a very comfortable bed, clean linen and towels. However, the en suite was probably one of the smallest I have ever had to use. As a 5ft 4" size 10 lady, I could only sit sideways on the toilet and struggled to get in the shower then close the door. The air conditioning could not be set below 19 and was incredibly loud. There were also water stains on the carpet/curtains which I wouldn't usually expect in an SLA property. The biggest issue for me though is that on check-in, I was asked for my physical credit card so the staff member could take an advance of £30 from my account in case of damages. This wasn't a notional but an actual payment. When I later asked who would make the decision on whether or not there had been any damage, I was told that this wasn't the case, it was in case of theft or use of mini bar and that I would be refunded within 5 days. So the hotel took £30 from my current account and I am now waiting for a refund.
Kay
Stayed 2 nights in Feb 2024