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5.0 out of 5

"I was brought to the feeling of being Royal. The staff went above & beyond with their hospitality & kindness. The history if the hotel is quite intere ... " More

By a verified traveler on Sun 10 Apr 2022

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Hotel Description

5-star luxury hotel near Buckingham Palace

City center retreat

Within a 15-minute walk of this London City Centre hotel, you'll find Buckingham Palace and Hyde Park. Big Ben and Trafalgar Square are also within 2 miles (3 km).

Renovated in 2018

This luxury hotel features 2 restaurants and 4 bars/lounges. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and a computer station are also on offer.

Room, 1 Double Bed (Cosy 4ft 6 bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$312* Per night/room Aug 26 - Aug 27

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed (Royal Mews View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Twin Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Rubens at the Palace ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Rubens at the Palace

Everyone (5) Couples (1)
5 out of 5
I was brought to the feeling of being Royal. The staff went above & beyond with their hospitality & kindness. The history if the hotel is quite interesting. The location was very close to Buckingham Palace & the Underground train, that getting around was very convenient.

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 11, 2022 by Malcolm Hendry, General Manager

Thank you for sharing your feedback with us, Mark. I am thrilled my team went above and beyond with their hospitality and kindness. We hope to welcome you back again to the Rubens at the Palace. Warm regards, Malcolm Hendry, General Manager.

5 out of 5

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 19, 2019 by Paula

Dear Anonymous, Thank you for taking the time to leave us a 5 out of 5 review. I am delighted that you had such a wonderful stay with us here at The Rubens at The Palace. I hope we have the opportunity to welcome you back in the near future. Warm regards, Paula Orton Front Office Manager

5 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Paula

Dear Anonymous, Thank you for leaving us a 5 out of 5 review following your recent stay. I am delighted that you had a wonderful time with us and I hope to welcome you back to The Rubens soon. Warm regards Paula Orton Front Office Manager

5 out of 5
Style, class and comfort are interwoven into ever fabric of the hotel's structure. Absolutely great hotel.

Posted by , from Chicago, Ill on Oct 24, 2018

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Comment from Hotel Management

Oct 25, 2018 by Malcolm

Dear Tom, Thank you so much for your fantastic rating, and feedback. I am delighted you enjoyed your visit. I hope that we will have the chance to welcome you back again very soon! Warm regards, Malcolm Hendry General Manager

5 out of 5

Posted by on Sep 11, 2018

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Comment from Hotel Management

Sep 17, 2018 by Paula Orton

Dear Anonymous, Thank you for leaving us a 5 out of 5 review. I am thrilled that you enjoyed your time with us. I hope we will have the chance to welcome you back soon. Warm regards Paula Orton Assistant Front Office Manager

5 out of 5
I have made quite a few business trips to London. I had the pleasure of staying at several of London’s best known high end hotels. Yet, here I am rating Rubens at the Palace above the excellent hotels (e.g. Savoy, Browns among them). What distinguishes Rubens from the best known high end hotels? The staff. This includes everyone; the concierge staff, the staff in their New York Bar, the staff in the Grill, the staff at the front desk, the housekeeping staff and the staff who man the front door. In addition to recommending restaurants, the concierge staff helped us interact with our airline who had lost a bag on our flight from JFK to Heathrow. They tempered our optimism at the “lies” we were hearing from the airline with years of experience. The staff in the New York Bar learned our names almost immediately and talked to us about our “bag problem”. The staff in the Grill assured us that we would not feel out of place despite my wearing the clothes I had flown in. The Front Desk people and the front door people similarly knew our names and would greet us by same when we were in the lobby or leaving/entering the hotel. A power outage in our room was swiftly rectified by calling housekeeping. At Rubens the front desk staff would say hello even when we were just walking to the front door to go for a walk. The front door door staff would inquire about where we were going and on our return would ask how our day day went. In short, it was like having friends rather than staff.

Posted by on Aug 19, 2018

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Comment from Hotel Management

Aug 20, 2018 by Paula Orton

Dear Steve&Gail, Thank you for taking the time to leave us such a wonderful review and for giving us 5 out of 5. I am delighted to hear that you had an amazing stay with us and that you especially enjoyed the service you received from all of our staff. I will be sure to pass this along to all of our team and they will be happy to hear how much you enjoyed their service and their friendliness. I do hope we will have the opportunity to welcome you back to The Rubens in the near future. Warm regards Paula Orton Assistant Front Office Manager

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Rubens at the Palace. Parking is available for a fee. A complete renovation of The Rubens at the Palace was completed in May 2018. This 5-star London hotel is smoke free.

  • 161 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 4 bars or lounges
  • Built in 1911
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: London Victoria Station (0.4 km / 0.2 mi)
  • Metro station: Victoria Underground Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Rubens at the Palace offers 161 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.

The English Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.

The Curry Room - This restaurant serves dinner only. Reservations are required. Open select days.

The Leopard Bar - This Champagne bar serves light fare only. Open daily.

The New York Bar - This cocktail bar serves light fare only. Open daily.

Bbar & Restaurant - This bar serves brunch, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 500 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines We're Good To Go (UK)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 30 per person (approximately)
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 500 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rubens Palace
  • Rubens Palace Hotel
  • Rubens Palace Hotel London
  • Rubens Palace London
  • Rubens At The Palace London
  • The Rubens At The Palace Hotel London
  • The Rubens At The Palace London, England
  • The Rubens At The Palace Hotel
  • The Rubens At The Palace London
  • The Rubens At The Palace Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Tourism Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.