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"Great location as it was close to theater museums covent garden, buses, tube and lots of places to eat. Decent size room with two single beds, chairs ... " More

By a verified traveler on Thu 01 Feb 2018

Hotel Description

4-star Art Deco hotel near Covent Garden Market

Central London getaway

At this London City Centre hotel, you'll be steps from Covent Garden Market and within a 15-minute walk of Piccadilly Circus. London Dungeon and Big Ben are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This eco-friendly hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Express check-in, express check-out, and a computer station are also on offer.

Free WiFi, LCD TVs

The 785 guestrooms boast modern comforts like LCD TVs with cable channels, along with free WiFi. Other amenities include 24-hour room service, coffee/tea makers, and free newspapers.

Superior Cosy Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$154* Per night/room Dec 20 - Dec 21

Superior Single - Newly Refurbished

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin - Newly Refurbished

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Strand Palace Hotel ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (24) Couples (1) Family (5)
4 out of 5
Positive; Patrick at the desk was a gem -- steered me to excellent restaurants. Waitress suggested a perfect meal for me. Food much improved and delicious at the hotel dining room. So, staff, overall, very lovely and welcoming! Location, as always, cannot be beaten! Negative: There was a ring of wet coffee on the table in the bedroom and a piece of pinky-purple thread -- so neither the table nor the rug had been cleaned prior to our check in. I went to turn o n the shower and the maid had positioned the hose directly facing the open shower door -- result? I turned on the water and was soaked, fully-clothed! I asked for as mop to clean up the bathroom (as I was recovering from a broken leg and did not want to slip.) No one ever came. The newly-renovated bathroom has a sink positioned over 4 feet away from a dimly-lit mirror -- as a female, I could not see my eyes to apply eye makeup. Toilet roll is shin-height next to toilet -- not convenient. When will someone consult a female architect?!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Vanessa

Dear guest, Thank you for staying with us. I am glad to see that you have overall enjoyed your stay with us and I do hope that you have had the chance to raise your concerns with a member of staff. Pleased be certain that your feedback is shared with our management; Housekeeping executive ect., and please feel free to share more feedback with us. We are looking forward to welcome you back to Strand Palace. Kind regards, Vanessa Guest Relations Manager

4 out of 5
The doorman was wonderfully helpful. Super friendly and personable. The concierge Tim was very helpful with tickets and suggestions. Our main girl that cleaned our room was great on her day off someone removed the cash off our night table. The breakfast was excellent. The location is perfect you can walk to theatre, restaraunts, Trafalgar Square, Charing cross station, and Covent garden market. The hotel itself is nice and clean. The biggest drawback is the Wi-Fi. I had WiFi one night out of eight. They told me four different times there was nothing they could do. It was advertised as WiFi included. Don't count on it. I would give it 5 stars if not for the Wi-Fi problems. But in the age of connection, this needs to be addressed. Still a great place though.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by Vanessa

Dear guest, Thank you for reviewing Strand Palace. I am pleased to read that you have enjoyed your stay with us and I am proud to share your feedback with the whole team and especially Tim and our doorman. We very much look forward to welcome you back. Best regards, Vanessa Guest Relation Manager

4 out of 5
Nice hotel but had no clue that all the outlets were 220 volt. Therefore, none of our small appliances would work. There was a hairdryer furnished but had to go purchase a curling iron that had a 220 plug. I did find out later that they sold converters at some of the shops. Breakfast was nice but scrambled eggs were soupy & not cooked so I avoided them. The rest of the buffet was exceptional which made up for the eggs. Our king bed was actually 2 twin beds put together on a King headboard but slept very comfortable. We loved the location. Walking distance to lots of restaurants & popular sites! All in all, it’s a nice place to stay when you’re visiting London.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by Vanessa

Dear guest, Thank you for staying with us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5 out of 5
Excellent location two blocks either way from Covent Garden and the Thames and four blocks from Charing Cross Station and Trafalgar Square. Check in and out was easy although I didn't like the policy of collecting an extra 50 pounds a night against any "extras" I used during my stay. That needs to be advertised prior to booking. Room was renovated, clean, cosy, air-conditioned and perfectly adequate for my needs. I was up and out too early to take advantage of the breakfast buffet (not included) but it looked very good. I did eat dinner in the hotel one night and it was very good. I would definitely stay at the Strand Palace again.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
Our favorite place to stay in London. We look forward to the next trip.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

3 out of 5
The location of this hotel is excellent, but the room is definitely way too small.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
GREAT location!! Clean, conformable and relaxing rooms. I have been staying at this hotel for over 10 years.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Sep 8, 2019 by Vanessa

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5 out of 5
Location and staff were perfect. No air conditioning or refrigerator in room were disappointing.

Posted by , from California on Jul 30, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
The art deco style is charming and modern. Amenities were perfect; room was superb and bed so very comfortable. Breakfast at Haxells was very good too. I had the beat scrambled eggs there that I e ever had at a buffet let alone a player restaurant. A perfect location for any travel in London.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 12, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. I am delighted you enjoyed your time with us. Kind Regards, Holly

4 out of 5
I liked the friendliness of the staff. The concierge was very helpful in giving us directions and advising on modes of transportation. There was a good variety for breakfast. The bottled water left daily was a very nice amenity. What I found challenging was the noise and the outdated room. The shower had loud noises when you took a shower. I did bring it to the attention of the management when they responded to my comment on travelocity. As I checked out I spoke about my stay in September for better accomendations.

Posted by on May 21, 2019

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Comment from Hotel Management

Jul 1, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1909
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (27.9 km / 17.3 mi)
  • Train station: London Charing Cross Station (1.1 km / 0.7 mi)
  • Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

The Strand Palace Hotel offers 785 accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Gin Palace - Onsite cocktail bar. Open daily.

Joe Allen Restaurant - This restaurant specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10 and GBP 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England
  • The Strand Palace Hotel Hotel
  • The Strand Palace Hotel London
  • The Strand Palace Hotel Hotel London

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.