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The Tower Hotel

4-star property
St Katharine's Way, London, England 1-855-201-7819
3.3 out of 5
See all 7 travelocity Reviews

"The view of the bridge from our room was exquisite. It really added a special treat. The check in staff and concierge were very efficient, friendly a ... " More

By a verified traveler on Sun 14 May 2023

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Hotel Description

4-star hotel near Tower of London

London City Centre stay

A stay at this London City Centre hotel places you steps from Tower Bridge and within a 5-minute walk of Tower of London. Also, HMS Belfast is within half a mile (1 km) and The Shard is within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

Sleeper Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$176* Per night/room Jun 18 - Jun 19

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Double, with Bridge View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Tower Hotel ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Tower Hotel

Couples (3) Family (3)
2 out of 5
Arrived to being told our bridge rmview rooms would not be available . Then put one room on the 1st floor looking at the air conditioners . Moved it to a higher floor with an angled view of bridge. Rooms had no air conditioned as they said it was having provlems . No ac in either room ..one had a fan brought up and the one room was over 24 Celsius or 75 Fahrenheit.... very uncomfortable ..could have been a bit cleaner as well .

Posted by on May 23, 2023

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Comment from Hotel Management

May 23, 2023 by Monzur

Dear Mary,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelyMonzur Osmani Front of House Team Leader

3 out of 5
The view of the bridge from our room was exquisite. It really added a special treat. The check in staff and concierge were very efficient, friendly and helpful. The facility is lovely with many dining options. On the negative side, the shower was inadequate, the television had nothing, the room was too warm, but more than anything, room service was deplorable. I called three times over two days and never received my order. Unacceptable!

Posted by on May 14, 2023

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Comment from Hotel Management

May 14, 2023 by Guest Services

Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

2 out of 5
Room wasn’t ready and had to pay more for a different room which didn’t have enough beds

Posted by , from Akron on Apr 13, 2023

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Comment from Hotel Management

Apr 13, 2023 by Monzur

Dear Christine,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelyThe Reception Team

4 out of 5
View along the river was very nice, but late at night, between midnight and 3 am, awoken by loud ppl along the pier and local restaurants in the area.

Posted by on Aug 18, 2022

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Comment from Hotel Management

Aug 20, 2022 by Reception

Thank you for feedback we appreciate your feedback. We will talk to the heads of the corresponding departments to make sure this doesn't repeat.Kindest Regards,FabrizioGuest ServicesThe Tower Hotel

2 out of 5
The cleaning was sub par. The elevators were HORRIBLE. 3 of 4 worked and it would take forever. They would skip floors and at times it was a lot faster to take the stairs. Stairs aren’t always easy to find though. Fire alarm went off at 330am one morning. Stood outside for almost an hour with no communication from hotel staff during that time. Once let into the building there was no one directing people to stairways other than the main one (not sure if there was another one) and only 1 of 4 elevators was working. One worker tried to get assistance from what appeared to be a manager only to be blown off. Management was arguing with the fire brigade who appeared equally displeased with the hotel response.

Posted by on Aug 14, 2022

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Comment from Hotel Management

Aug 15, 2022 by Reception

Thank you for your feedback. Fabrizio Guest Services

5 out of 5
Nice Place, great view and the beer garden at dusk was a sight to take in. Overall a hotel that needs some renovations to their air conditioning system as it didn’t work and as an American this seems like a basic thing but we were lucky enough to visit during the hottest London has ever been, overall I popped the window open and we enjoyed our stay.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Aug 2, 2022 by The Tower Hotel

Thank you for your feedback, we look forward in seeing you again. Warmest Regards, Guest Services

5 out of 5
Loved my view!

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 28, 2021 by Bechir Messaoud

Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at The Tower Hotel the next time your travels take you to London. Kind Regards, Bechir Messaoud Hotel Manager

About the The Tower Hotel

Location St Katharine's Way, London, England E1W 1LD

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly The Tower Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 801 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5933 sq ft of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Fenchurch Street Station (1.1 km / 0.7 mi)
  • Metro station: Tower Hill Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Tower Hotel offers 801 accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11:00 AM.

Vicinity - This restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Xi Bar and Lounge - This brasserie specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

The Lawn - This bar serves light fare only. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 25 per day
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guoman hotel Tower
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  • London The Tower
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.