Travelocity Verified Review
"My son and I planned the trip to meet up with my daughter and children. The reason I choose thi hotel was for the pool.
The day before I called and asked if the pool was open? I was told it was...
Upon arrival on Thursday, I was told the pool was closed because maintenance had 'shocked' it. But, I was assured the pool would be open tomorrow at 10.
At 11 we went to the pool, but it was locked. I went to the front desk and waited a fw minutes while the girl at the front desk held a public, yet semi-private via speaker phone with a friend. They discussed where they were going for drinks later in the day and etc....
When my time finally came, she told me that she would get maintenance to open the pool.
15 Minutes later we went to the pool, but it was still locked. I was told by the same girl that maintenance had told her that the pool was shocked this morning and it wouldn't be open for the day..
I told the girl that Josh had told me the same thing yesterday and I asked her who then was lying? She said that the maintenance person wasn't even there yesterday.....
I then called Travelocity looking for direction, but was unable to connect with anyone there.. (I did receive a call back from T a few hours later, but my ire told me not to receive the call... to be continued.)
While waiting for Travelocity, my room phone rang. I was asked if I was the guy who wanted the pool open and was told that it was now open.Wow!
A verified traveler stayed at Holiday Inn Express Marble Falls, an IHG Hotel