6/10 Okay
DAVE, GRAND HAVEN
Traveled with family
May 7, 2024
Disliked: Property conditions & facilities
There was no hot water in the shower in the bathroom, though there was at the sink. I asked for this to be addressed FOUR times, and the from desk staff (who were otherwise very nice) told us that the hotel wouldn't pay the extra cost of weekend overtime for a plumber to address the problem. Since we were at the hotel from Friday to Monday, all three of us had cold to luke-warm showers every day. Very frustrating and disappointing when no one addressed this obvious problem. There also were light bulbs burned out, and literally not one place to hang a towel in the batjhroom, whcih was very inconvenient with three of us staying in the 2-bedroom room.