6/10 Okay
Ashley
Traveled with partner
Feb 21, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
we loved the mountain views, the counter top cutting board & counter top grill ( however we didn't have the pans to cook with they had been ordered we where told ) we had to sign out a griddle. I didn't like that the place was dusty my husband kept sneezing. The jacuzzi tub wasn't cleaned properly. we ran multiple cleaning cycles and black stuff kept coming out of the jets. also the over head fan cover in the bathroom fell on my husbands head as he was entering the bathroom during our second night stay. he did get a chair had me to hold the chair while he put the fan covering back up in the ceiling where it fell from. we wasn't at all satisfied this time as we was just there for 2 nights for valentines day and we absolutely loved our stay. that's why I rebooked it for my husbands birthday we where so impressed. when we arrived to this unit we wasn't impressed. I asked for a partial refund for the unit not being properly cleaned but received a this booking is non refundable no matter what that says a lot about this property they can put you in a unit no matter what the condition etc.. and they still get paid regardless if your happy or not. we've been coming here since 2019 and we've stayed at a bunch of different properties and this last one wasn't what we expected at all. the lady at the front desk knew this unit wasn't up to par she was just killing us with her kindness once we entered the unit we understood why. it wasn't anything like the last one we just left from.
Ashley
Stayed 2 nights in Feb 2024