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"Nice hotel staff. Beds comfort. Granddaughter had fun in the pools and hot tub. Breakfast was good. I would stay here again. " More

By a verified traveler on Tue 25 Jul 2017

Hotel Description

Enjoy free breakfast at this Muskegon hotel

In Muskegon

Within 6 miles (10 km) of this Muskegon hotel, you'll find Muskegon Museum of Art and Frauenthal Center for the Performing Arts. Hackley and Hume Historic Site and USS LST 393 are also within 6 miles (10 km).

Free perks

This hotel features a seasonal outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the sauna and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 116 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$77* Per night/room Jan 13 - Jan 14

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (8)
3 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 14, 2019 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

2 out of 5
It was not my first option but needed a place to sleep. The room was musty and smelled like smoke. The air conditioning did not work properly. There were children running up and down the halls screaming all night. We attempted to contact the front desk to complain but no one answered the phone after it rang for 5 minutes.

Posted by , from Muskegon on Sep 24, 2018

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2 out of 5
Splatter on walls in several areas, blow dryer did not work, something black on floor edge outside of tub in the corner at least an inch thick ewww, Carpet in need of replacement, pool was ok but dated. The only positive was the single serve Nutella pkg at breakfast

Posted by , from Howell, MI on Aug 11, 2018

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Comment from Hotel Management

Aug 15, 2018 by Dana W - General Manager

Thank you for letting us know. I will do my best to correct these deficiencies for the futures.

5 out of 5

Nice hotel close to Michigan Advertise

Pros: It was easy access to resturauntsee around and stores for shopping.
Location: Michigan adventure within 10 minutes.
Nice hotel staff. Beds comfort. Granddaughter had fun in the pools and hot tub. Breakfast was good. I would stay here again.

Posted by on Jul 25, 2017

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3 out of 5
Pros: the location
Room was clean but a little dusty. No one replenished the coffee in the room. There was a light out in the bathroom and that made it difficult to shave. The Continental breakfast: eggs and sausage were COLD. The staff was AWESOME.

Posted by on Aug 14, 2016

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4 out of 5
Pros: The location. It was right off of the highway.
Cons: More variety in the continental breakfast.
Location: There were restaurants and shopping areas near by.
It was very nice. The room was clean and comfortable.

Posted by , from Detroit, MI on Aug 24, 2015

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3 out of 5

Close to Muskegon attractions

Comfortable, clean, and a full hot breakfast bar. The shower kept going from hot to cold and vice versa, depending on the water use in other rooms. So, plumbing could use an overhaul! Otherwise, good for the price.

Posted by , from Howell, MI on Jul 28, 2015

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4 out of 5
Cons: Put in an elevator
Everything about the hotel was quite good except it doesn't have an elevator. I have a bad knee and hip and it became difficult to go up and down the stairs. Any more then 2 nights and I would have gone to another hotel.

Posted by on Jul 5, 2015

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5 out of 5

Great Place

My family and I stayed at this hotel for 4 days and we enjoyed ourself tremediously. The staff was so friendly and even the housekeeping staff greeted us with a smile and a hello. The hotel has done a wonderful job remodling. Great pool area and game room for my family. Great breakfast tons of food. Front desk was so nice. We will be back soon.

Posted by on Jan 23, 2013

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2 out of 5

Not a nice place to stay

Pros: Free Internet, Free breakfast
Room was not cleaned well. There were makeup stains on the pillow covers and burn holes in the comforter. Shower went from hot to freezing and then very hot for the whole shower. Shower was dirty and had a crack in it. Told the manager and she said they would look into after we left. Pool air was nice but doesn't look like the pictures in the website.

Posted by , from Battle Creek, MI, USA on Aug 15, 2012

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Property Features

Quality Inn & Suites offers its guests a seasonal outdoor pool, a spa tub, and a sauna. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 1566 square feet (141 square meters) and includes conference space. The business-friendly Quality Inn & Suites also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Muskegon hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 2 levels
  • 1566 sq ft of conference space
  • 141 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Muskegon, MI (MKG-Muskegon County) (9.1 km / 5.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites offers 116 air-conditioned accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. This Muskegon hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Hotel Lounge - This lobby lounge specializes in American cuisine and serves breakfast only.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Comfort Inn Hotel Muskegon
  • Comfort Inn Muskegon
  • Quality Inn Muskegon
  • Quality Muskegon
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Muskegon
  • Quality Inn & Suites Hotel Muskegon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.