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Hilton Garden Inn Portsmouth Downtown

3-star property
100 High St, Portsmouth, NH 1-855-201-7819

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4.0 out of 5
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See all 14 Travelocity Reviews

"Didn’t have a nice view and had loud young women in two other rooms making quite a ruckus after 11:00pm. " More

By a verified traveler on Mon 25 Jan 2021

Points Of Interest

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Hotel Description

3-star hotel near Water Country

Oceanside stay

With a stay at this Portsmouth hotel, you'll be steps from Moffatt-Ladd House and Portsmouth Athenaeum. Market Square and Tugboat Alley are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 131 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include MP3 docks, room service, and premium bedding.

Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$113* Per night/room Mar 9 - Mar 10

Room, Accessible, Non Smoking (Hearing Impaired)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Portsmouth Downtown ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Portsmouth Downtown

Everyone (10) Couples (2) Family (2)
3 out of 5
Didn’t have a nice view and had loud young women in two other rooms making quite a ruckus after 11:00pm.

Posted by on Jan 25, 2021

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Comment from Hotel Management

Feb 10, 2021 by tbergeron

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

1 out of 5
Room stank of urine. There was a used razor in the shower. Claims of serious cleaning during the COVID-19 pandemic are hyperbole at best. Told management we were checking out immediately -- they were argumentative, refused a refund. No issues whatsoever at their competitor around the corner (Sheraton). Seriously reconsider booking here unless / until this facility is under new stewardship.

Posted by , from Austin, TX on Sep 18, 2020

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Comment from Hotel Management

Sep 30, 2020 by tbergeron

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

5 out of 5
Excellent location can walk to all Portsmouth restaurant an attraction. Great breakfast nice bar also

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 17, 2020 by Reception

It pleases us to hear that you had great experiences at our Bar and Restaurant, as well as throughout the lovely town of Portsmouth. We hope to have you with us again on your next trip here. Kind Regards, The Hilton Team

4 out of 5
Clean and convenient property. Needs better bed pillows and would nice if breakfast was included. Property room rates are high on weekends. Stayed on a Sunday to be able to afford a stay

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 31, 2019 by Tbergeron

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

5 out of 5
Great location. Walking distance to many places downtown.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Sep 23, 2019 by tbergeron

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

5 out of 5

Posted by on Jun 18, 2019

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5 out of 5
perfect location parking across the street. everything within walking distance. second time we have stayed here

Posted by on Feb 3, 2019

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4 out of 5
Easy comfortable stay thank you. Great location in the heart of the beautiful village city on the river.

Posted by , from portsmouth, nh on Jan 18, 2019

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3 out of 5
We love Portsmouth and this was our first stay at the Hilton Garden Inn. They fail to tell you that it costs $28 for valet parking. There is very little parking around the hotel. We had a drink in the bar, and a glass of wine costs the same as a bottle in the store. The pool is very small and the hot tub was full of kids so we did not use it. The hotel put a hold on my card for $150 for a $53 bill. The room was clean and comfortable but the walls are very thin and we could hear the people above us and next to us. Overall, it is an average hotel for the price.

Posted by on Mar 20, 2018

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Comment from Hotel Management

Mar 21, 2018 by Josh

I am sorry that we did not provide you a better service and prices were high. I hope you reconsider and will stay with us again in the future.

4 out of 5

Modern hotel in great location

Spacious modern rooms with many amenities. Great location for walking downtown to restaurants and bars. Valet parking was very pricey st $25. Our car was parked outside, just a few feet from where we dropped it off. I could have parked it myself for free. Valet price is rip off. Great room, but pillows were too flat.

Posted by , from Il on Oct 19, 2016

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About the Hilton Garden Inn Portsmouth Downtown

Location 100 High St, Portsmouth, NH 03801

Property Features

Hilton Garden Inn Portsmouth Downtown offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1496 square feet (139 square meters). The business-friendly Hilton Garden Inn Portsmouth Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. This 3-star Portsmouth hotel is smoke free.

  • 131 guestrooms or units
  • 6 levels
  • 1496 sq ft of conference space
  • 139 sq m of conference space
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Manchester-Boston Regional Airport (MHT) (77.6 km / 48.2 mi)

Room Amenities

Hilton Garden Inn Portsmouth Downtown offers 131 air-conditioned accommodations with MP3 docking stations and safes. Beds feature premium bedding. LCD televisions come with premium digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

The Great American Grill - This restaurant serves breakfast and dinner.

The Pavilion Lounge - This bar serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 30 per night (500 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Portsmouth/Downtown
  • Hilton Garden Inn Portsmouth/Downtown
  • Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
  • Hilton Portsmouth
  • Portsmouth Hilton Garden Inn
  • Hilton Garden Inn Portsmouth Downtown Hotel
  • Hilton Portsmouth Portsmouth
  • Hilton Garden Inn Portsmouth Downtown Hotel
  • Hilton Garden Inn Portsmouth Downtown Portsmouth
  • Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth

You should know

  • Pool access available from 5 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.