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Hilton Garden Inn Portsmouth Downtown

3-star property
100 High St, Portsmouth, NH 1-855-201-7819
3.9 out of 5
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See all 15 travelocity Reviews

"We love the location! Always clean and very attentive employees. Our “go to” when in Portsmouth! Go to the thirsty moose for excellent burgers an ... " More

By a verified traveler on Fri 12 May 2023

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Hotel Description

3-star hotel perfect for exploring Portsmouth

Oceanside stay

With a stay at this Portsmouth hotel, you'll be steps from Moffatt-Ladd House and Portsmouth Brewery. Market Square and Tugboat Alley are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and wedding services are also provided.

Room, 2 Queen Beds, Accessible, Bathtub (Hearing Impaired, Mini Fridge/Microwave)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$179* Per night/room May 29 - May 30

Room, 1 King Bed (Mini Fridge/Microwave)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Mini Fridge/Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Drinks-Snacks, Mini Fridge/Microwave)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired, Mini Fridge/Microwave)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (Mini Fridge/Microwave)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Portsmouth Downtown ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Portsmouth Downtown

Everyone (6) Couples (5) Family (4)
5 out of 5
We love the location! Always clean and very attentive employees. Our “go to” when in Portsmouth! Go to the thirsty moose for excellent burgers and wings, walkable!

Posted by on May 12, 2023

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5 out of 5

Posted by , from EAST HARTFORD on Sep 29, 2022

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2 out of 5
I liked the location, but I didn’t like the fact that I paid over $500/night and there was no housekeeping unless you requested 24 hrs prior. No complimentary breakfast and the one staff at the front desk was not very helpful when we asked about the parking. The room was clean, but not worth $500!!! I was very disappointed.

Posted by , from EAST HARTFORD on Sep 27, 2022

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2 out of 5
Hot tub was shut down, restaurant and bar were closed, not even continental breakfast was served. If any of these were mentioned ahead of time, we would have stayed elsewhere, but no mention whatsoever.

Posted by on Feb 23, 2022

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Comment from Hotel Management

Feb 23, 2022 by General Manager

Thank you for your recent feedback. We do apologize that you were unhappy with your stay.

4 out of 5
Valet parking was great! Hotel in good location for walking around town.

Posted by on Dec 8, 2021

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Comment from Hotel Management

Feb 1, 2022 by General Manager

Glad to hear our location suited you well! Thanks for staying!

5 out of 5
Excellent location, immaculate rooms, comfortable mattress and profession, friendly staff. hi Highly recommend for leisure or business stay.

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jul 15, 2021 by General Manager

Thank you so much for choosing our hotel for your stay and all the kind words regarding our staff. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit.

3 out of 5
Didn’t have a nice view and had loud young women in two other rooms making quite a ruckus after 11:00pm.

Posted by on Jan 25, 2021

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Comment from Hotel Management

Feb 10, 2021 by tbergeron

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

1 out of 5
Room stank of urine. There was a used razor in the shower. Claims of serious cleaning during the COVID-19 pandemic are hyperbole at best. Told management we were checking out immediately -- they were argumentative, refused a refund. No issues whatsoever at their competitor around the corner (Sheraton). Seriously reconsider booking here unless / until this facility is under new stewardship.

Posted by , from Austin, TX on Sep 18, 2020

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Comment from Hotel Management

Sep 30, 2020 by tbergeron

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

5 out of 5
Excellent location can walk to all Portsmouth restaurant an attraction. Great breakfast nice bar also

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 17, 2020 by Reception

It pleases us to hear that you had great experiences at our Bar and Restaurant, as well as throughout the lovely town of Portsmouth. We hope to have you with us again on your next trip here. Kind Regards, The Hilton Team

4 out of 5
Clean and convenient property. Needs better bed pillows and would nice if breakfast was included. Property room rates are high on weekends. Stayed on a Sunday to be able to afford a stay

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 31, 2019 by Tbergeron

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

About the Hilton Garden Inn Portsmouth Downtown

Location 100 High St, Portsmouth, NH 03801

Property Features

Hilton Garden Inn Portsmouth Downtown offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1496 square feet (139 square meters) and includes conference space. The business-friendly Hilton Garden Inn Portsmouth Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

  • 131 guestrooms or units
  • 6 levels
  • 1496 sq ft of conference space
  • 139 sq m of conference space
  • Built in 2006
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Portsmouth Downtown offers 131 air-conditioned accommodations with MP3 docking stations and safes. Beds feature premium bedding. LCD televisions come with premium digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Guests have access to shared bathrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are shared
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

The Great American Grill - This restaurant serves breakfast and dinner.

The Pavilion Lounge - This bar serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 38 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Portsmouth/Downtown
  • Hilton Garden Inn Portsmouth/Downtown
  • Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
  • Hilton Portsmouth
  • Portsmouth Hilton Garden Inn
  • Hilton Garden Inn Portsmouth Downtown Hotel
  • Hilton Portsmouth Portsmouth
  • Hilton Garden Inn Portsmouth Downtown Hotel
  • Hilton Garden Inn Portsmouth Downtown Portsmouth
  • Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth

You should know

  • Pool access available from 5 AM to 11 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.