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"The room was nice it was clean the beds were comfortable " More

By a verified traveler on Sat 18 Jul 2020

Hotel Description

Hotel near Brigham Young University in Provo

In Provo

Your stay at this Carterville hotel places you within 2 miles (3 km) of Brigham Young University and Provo City Center Temple. Provo River and LaVell Edwards Stadium are also within half a mile (1 km).

Free perks

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 99 guestrooms also offer free WiFi and Smart TVs with cable channels. Netflix, coffee/tea makers, and free local calls are also available. Housekeeping is available once per stay.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$80* Per night/room May 23 - May 24

Standard Room, 1 King Bed, Accessible, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Provo University Inn ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Provo University Inn

Everyone (6) Family (6)
5 out of 5

Posted by on Feb 22, 2021

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Comment from Hotel Management

Mar 6, 2021 by Jennifer

Thank you so much! Hope to see you again on your next trip through beautiful Provo!

5 out of 5
The room was nice it was clean the beds were comfortable

Posted by on Jul 18, 2020

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Comment from Hotel Management

Jul 20, 2020 by GM

Thank you for staying at Best Western Plus! We are glad you enjoyed your stay.

4 out of 5
Nice room, great staff. Bed was comfy. The only bad was toilet seat was loose and one bed side light was burned out. Great experience.

Posted by , from Idaho on Jun 14, 2020

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Comment from Hotel Management

Jun 15, 2020 by Allan - GM

Thank you for the positive feedback. We are happy you enjoyed your stay! We will follow up on the loose seat & Light bulb.

5 out of 5
Made me feel a welcome guest. My daughter lives nearby and this gave us a quiet place ro visit. They treated her like a welcome guest also. Breakfast crew went above and beyond.

Posted by on Feb 19, 2020

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4 out of 5
Staff was professional and friendly. What I didn't like was the location of the room , near an exit door, even in the middle of the night, there was traffic in and out. When I called about early check in , I was told yes around 2: 00 , when I got to the hotel, the front desk said no, not until 3:00, they did apologize and said I should not have been told that.

Posted by on Feb 18, 2020

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4 out of 5
They say they are working on upgrading since they have recently bought out the marriot. But seriously the wall paper under our window was pilling away and under it was black mold. J/S other then that everything was pretty good.

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 3, 2020 by Jennifer S

I am so sorry for your experience with the wall paper. That is one of the things we are addressing now. We have all new paper being put up in the hallways and rooms. I hope you will give us another chance to see how the upgrades are coming and the improvements that we are making Thank you for your review!

4 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Feb 3, 2020 by Jennifer S

Thank you for your review!

1 out of 5
Horrible do not waste your money no ammenities tiny rooms lied about services available

Posted by on Oct 21, 2019

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3 out of 5
I got to the hotel after midnight, I was tired and just wanted to check in but I had to wait for someone to finally come to work the front desk

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 1, 2019 by Taylor

Thank you for providing us with your feedback. We are sorry nobody was here right when you checked in.

2 out of 5
Great location but I was very disappointed with the cleanliness of this hotel. The first room they gave us had a bad musty smell and terrible stains on the carpet. We switched rooms and the second room smelled better but the carpet was still awful. There are dark stains all over, it needs to be replaced. When we woke up in the morning we discovered ants in the bathroom coming through a crack in the moulding. I was disappointed, usually Marriott is one you can trust but this was not like other Marriotts I’ve stayed in. Overall the hotel has a lot of wear and tear and needs to be updated.

Posted by , from Boise, ID on Jun 9, 2019

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Comment from Hotel Management

Jun 10, 2019 by Taylor

We're sorry you did not enjoy your stay. We've taken proper measures to ensure the items you mentioned were fixed. Thank you.

About the Best Western Plus Provo University Inn

Location 1600 N Freedom Blvd, Provo, UT 84604

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Provo University Inn offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2800 square feet (260 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Best Western Plus Provo University Inn. You'll have access to the health club at a partner property. Free self parking is available. This Provo hotel is smoke free.

  • 99 guestrooms or units
  • 5 levels
  • 2800 sq ft of conference space
  • 260 sq m of conference space
  • Built in 1998
  • Full breakfast (free)
  • Dining venue
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Salt Lake City International Airport (SLC) (77.2 km / 47.9 mi)
  • Train station: Provo Station (3.4 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Provo University Inn offers 99 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 36-inch Smart televisions come with premium cable channels and Netflix. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Bathrooms are partially open
  • Pillowtop beds
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 10:00 AM.

Best Western Plus Provo University Inn has a restaurant on site.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car required
  • UnionPay
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hotel Provo
  • Courtyard Marriott Provo
  • Courtyard Provo
  • Courtyard Provo Marriott
  • Marriott Provo Courtyard
  • Provo Courtyard
  • Provo Courtyard Marriott
  • Provo Marriott Courtyard
  • Courtyard Provo Hotel Provo
  • Courtyard Provo Utah
  • Courtyard Marriott Provo Hotel
  • Provo Marriott
  • Plus Provo University Provo
  • Courtyard by Marriott Provo
  • Best Western Plus Provo University Inn Hotel
  • Best Western Plus Provo University Inn Provo
  • Best Western Plus Provo University Inn Hotel Provo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.