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4.3 out of 5

"This hotel was perfectly acceptable. The lobby is attractive and comfortable. The room was spacious, with a table and chairs for two. The desk was ... " More

By a verified traveler on Tue 17 Aug 2021

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Hotel Description

Hotel near Reno-Sparks Convention Center in Reno

City center stay

Within 3 miles (5 km) of this Reno hotel, you'll find Reno-Sparks Convention Center and National Automobile Museum. Also, Nevada Museum of Art is within 3 miles (5 km) and National Bowling Stadium is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, a gym, and a poolside bar. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 265 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free local calls. Housekeeping is available on request.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Dec 7 - Dec 8

Bridal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dog Friendly Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Reno Airport Plaza Hotel ratings based on 48 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Reno Airport Plaza Hotel

Everyone (24) Couples (7) Family (18)
4 out of 5
This hotel was perfectly acceptable. The lobby is attractive and comfortable. The room was spacious, with a table and chairs for two. The desk was large enough and there was adequate space for hanging clothes. The hangars were very inconvenient and difficult to use as they could not be removed from the rod. Not having breakfast available was inconvenient but offset somewhat by having a refrigerator and microwave in the room.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review. We do offer a cooked to order breakfast daily in our restaurant from 7 am to 10 am. I am sorry if there was some miscommunication.

4 out of 5
Looks old. Limited dining. Printer did not work to print boarding passes. Room was Ok.

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review. We did finally get the right IT person on that could help us resolve the issue with our new printer and it is working like a champ now. I am sorry we had a problem during your stay.

4 out of 5
Easy to check in. Room was clean & comfortable. Worried about airport noise but was quiet. Restaurant lady was very accommodating.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review.

4 out of 5
I had a late arrival and was relieved to find friendly staff to help me settle in after a long flight and long day of traveling. Thank you!

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review.

4 out of 5
Ok

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review.

5 out of 5
All good.

Posted by on Aug 5, 2021

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1 out of 5
No free coffee. Check in too forever. They have billed my credit card for a lot more than I booked the room on Travelocity for

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 19, 2021 by Mgmt

Thank you so much for staying with us and taking the time to fill out the review. I am sorry that you had issues. We do have coffee available in the room that is free of charge and you can get additional coffee packets at the front desk for free upon request. We are short staffed and when someone calls off or is late it does cause us some delays currently we are doing everything we can to recruit more staff at this difficult time. We would have authorized the security deposit at check in on top of the room and tax but that would have been released at check out. It can take up to 10 days for that to reflect in your account depending on your bank's policy.

5 out of 5

Posted by on Jul 31, 2021

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4 out of 5
The room itself was clean and well-maintained though the building layout was a bit confusing.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 5, 2021 by Mgmt

Thank you for staying with us and we do hope to see you again. Our building is when seen from above the shape of Nevada which in theory seems cool but it does make for and odd layout when walking the building.

5 out of 5
We arrived slightly early and were greeted by a very courteous customer service agent.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 24, 2021 by Front Desk

Thanks for your feedback, we are glad you enjoyed your stay.

About the SureStay Plus Reno Airport Plaza Hotel

Location 1981 Terminal Way, Reno, NV 89502

Renovations + Closures

The following facilities will be closed during the winter:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Reno Airport Plaza Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at the business-friendly SureStay Plus Reno Airport Plaza Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • 4400 sq ft of conference space
  • 409 sq m of conference space
  • Bar by the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Reno Station (4.7 km / 2.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Reno Airport Plaza Hotel offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.

Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 9.00 per day
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Reno Airport
  • SureStay Plus Hotel Best Western Reno Airport
  • SureStay Plus Best Western Reno Airport
  • SureStay Plus Reno Airport Plaza Hotel
  • SureStay Plus Hotel
  • SureStay Plus Reno Airport Plaza
  • SureStay Plus
  • Airport Plaza Hotel Reno
  • Airport Plaza Reno
  • SureStay Plus Hotel Reno Airport
  • Airport Plaza Hotel
  • SureStay Plus Hotel by Best Western Reno Airport
  • Best Western Plus Airport Plaza Hotel
  • SureStay Plus Hotel Reno Airport by Best Western
  • Best Western Airport Plaza Hotel
  • Surestay Plus Reno Plaza
  • SureStay Plus Reno Airport Plaza Hotel Reno
  • SureStay Plus Reno Airport Plaza Hotel Hotel
  • SureStay Plus Reno Airport Plaza Hotel Hotel Reno

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.