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4.2 out of 5

"Friendly staff, pet friendly, and close to airport. " More

By a verified traveler on Tue 24 Nov 2020

Hotel Description

3-star hotel near Reno-Sparks Convention Center

City center stay

Within 3 miles (5 km) of this Reno hotel, you'll find Reno-Sparks Convention Center and National Automobile Museum. Also, Nevada Museum of Art is within 3 miles (5 km) and Reno Events Center is within 6 miles (10 km).

Business services

This hotel features a restaurant, a fitness center, and a poolside bar. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 265 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free local calls. Housekeeping is available on request.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Nov 26 - Nov 27

Suite, 1 King Bed, Non Smoking, Fireplace (Four Poster Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Reno Airport Plaza Hotel ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SureStay Plus Reno Airport Plaza Hotel

Everyone (15) Couples (2) Family (14)
4 out of 5
Friendly staff, pet friendly, and close to airport.

Posted by , from Reno on Nov 24, 2020

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Comment from Hotel Management

Nov 25, 2020 by Mgmt

Thank you so much for taking the time to send in this review. We are happy you enjoyed your stay.

4 out of 5
we enjoyed our stay. Everything was nice and clean.

Posted by on Oct 20, 2020

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Comment from Hotel Management

Oct 23, 2020 by YM

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Clean, quiet and peaceful. Nice friendly staff. Enjoyed breakfast at the restaurant.

Posted by , from Salt Lake City on Aug 10, 2020

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Comment from Hotel Management

Aug 11, 2020 by Management

Thank you for choosing the SureStay Plus Hotel while staying in Reno. We are happy to see that your experience was enjoyable and hope to see you again soon.

4 out of 5
Friendly, quick, and super easy access to airport... it’s so close you could walk there. The only reason I didn’t give 5 stars is their pillows are horrible. They are too thick and hard. Really bad for back sleepers.

Posted by on Jul 16, 2020

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Comment from Hotel Management

Jul 16, 2020 by GM

Thank you for choosing our hotel during your stay in Reno. We appreciate your feedback and hope to see you again soon.

5 out of 5
Great stay n close to airport n no hiddee Ed n resort fees!

Posted by , from Reno on Jul 11, 2020

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Comment from Hotel Management

Jul 13, 2020 by GM

Thank you for taking the time to provide a review of your recent stay. We appreciate your business and hope to see you again soon.

4 out of 5
Room was comfortable. Staff was very friendly. Awesome hotel

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by trish

Thank you for staying with us and the kind comments about our hotel. We are so pleased that you enjoyed yourself while with us. We do appreciate the feedback.

5 out of 5
Everything was wonderful. Nice bed, slept well, food was good. Will stay again when up in this area.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by trisha

Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

3 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by trisha

Thank you for staying with us. We are so sorry you did not enjoy yourself while with us. We do appreciate the feedback.

4 out of 5
This property is very close to the airport and offers 24 hour complimentary shuttle to the airport. It doesn’t offer a free breakfast, but the restaurant has good food and you are given a 15% off coupon upon check-in to use in the restaurant. Staff is friendly and helpful.

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 8, 2019 by Trisha

Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

4 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 21, 2019 by trisha

Thank you for staying with us. We are glad you enjoyed yourself. We do appreciate the feedback.

About the SureStay Plus Reno Airport Plaza Hotel

Location 1981 Terminal Way, Reno, NV 89502

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Reno Airport Plaza Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. The business-friendly SureStay Plus Reno Airport Plaza Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • 4400 sq ft of conference space
  • 409 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Reno-Tahoe Intl. Airport (RNO) (1.4 km / 0.9 mi)
  • Train station: Reno Station (7.3 km / 4.5 mi)
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Reno Airport Plaza Hotel offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.

Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.00 and USD 20.00 for adults, USD 5.00 and USD 10.00 for children (approximately)
  • Extended parking fee: USD 9.00 per day
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Reno Airport
  • SureStay Plus Hotel Best Western Reno Airport
  • SureStay Plus Best Western Reno Airport
  • SureStay Plus Reno Airport Plaza Hotel
  • SureStay Plus Hotel
  • SureStay Plus Reno Airport Plaza
  • SureStay Plus
  • Airport Plaza Hotel Reno
  • Airport Plaza Reno
  • SureStay Plus Hotel Reno Airport
  • Airport Plaza Hotel
  • SureStay Plus Hotel by Best Western Reno Airport
  • Best Western Plus Airport Plaza Hotel
  • SureStay Plus Hotel Reno Airport by Best Western
  • Best Western Airport Plaza Hotel
  • Surestay Plus Reno Plaza
  • SureStay Plus Reno Airport Plaza Hotel Reno
  • SureStay Plus Reno Airport Plaza Hotel Hotel
  • SureStay Plus Reno Airport Plaza Hotel Hotel Reno

You should know

  • The seasonal pool will open in July and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.