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"Oh I thought we had reserved a second-story room but I guess not. I thought breakfast was included, but it was not either. The room was quite small f ... " More

By a verified traveler on Fri 03 Sep 2021

Hotel Description

3.5-star hotel perfect for exploring Richland

City center stay

Stay at this Richland hotel and you'll be within half a mile (1 km) of Columbia River and 2 miles (3 km) of Fresenius Medical Care at Lourdes Health Network. Columbia Point Golf Course and Yakima River are also within 3 miles (5 km).

Renovated in 2020

This hotel features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 150 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, premium bedding, and free local calls.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$104* Per night/room Oct 10 - Oct 11

Standard Room, 2 Queen Beds (Courtyard)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Richland on the River, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Richland on the River, an IHG Hotel

Couples (1) Family (1)
3 out of 5
Oh I thought we had reserved a second-story room but I guess not. I thought breakfast was included, but it was not either. The room was quite small for the price we paid. The bed was very comfortable.

Posted by on Sep 3, 2021

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Comment from Hotel Management

Sep 9, 2021 by Yesenia

Dear Traveler, Thank you for taking the time to leave a review. We are very sorry to hear about the room situation and the confusion with breakfast. We have addressed this and do love hearing that you enjoyed our amazing beds! We hope you give us another chance in the future

3 out of 5
It's right by the park by the river, so it was nice to be able to go back and forth between the park in just a quick stroll. Facing the riverside, it was a quiet place to stay. We got the first-floor patio access with chairs but we didn't use it for two reasons: 1: the guest next door was smoking so it was unpleasant 2: the screendoor was very hard to open and close. It was not maintained, and you had to lift it off the rail and pull, repeat that a few times. The entrance to the building from parking from the closest point to our hotel room was dirty, worn out, and old. We went through a few other doors, and they were all that way. Amenities - The room was updated and clean, but nothing special. Our closet door looked like it was an access door to a utility room with heavy doors with big bulky metal handles. There was an access door to the next room (for when you book multiple rooms to have direct access with your company staying next door), and we could hear them talk, so I assume they could hear us talk, too. Internet speed was the fastest I have experienced at a hotel. The bed was probably the best feature being very comfortable. There was no hotel info in the room, so we had to figure it out by ourselves or call the front desk (for example, we walked around for a while in hopes to run into an ice machine.) Overall, it felt like just a clean & safe place to stay and nothing more. I didn't feel hospitality. I felt I paid too much for it.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by Yesenia

Dear Traveler, Thank you for the feedback we are sorry about the guest issue and are glad you brought this to our attention along with letting us know about the doors situation as we will address this immediately. We do love that you loved our brand new beds along with the fast internet.

About the Holiday Inn Richland on the River, an IHG Hotel

Location 802 George Washington Way, Richland, WA 99352

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Holiday Inn Richland on the River, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. The business-friendly Holiday Inn Richland on the River, an IHG Hotel also features a terrace, a garden, and a picnic area. Free self parking is available. A complete renovation of Holiday Inn Richland on the River, an IHG Hotel was completed in October 2020. Smoking is allowed in designated areas at this 3.5-star Richland hotel.

  • 1 building
  • 150 guestrooms or units
  • 2 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Holiday Inn Richland on the River, an IHG Hotel offers 150 accommodations with safes and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Ripples Riverside Grille - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 4.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Faxes
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanford House
  • Hanford House Red Lion
  • Hanford House Richland
  • Red Lion House
  • Red Lion Richland
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  • Richland Hanford
  • Richland Hanford House
  • Richland Red Lion
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  • Red Lion Hanford House Hotel
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  • Red Lion Hanford House
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  • Richland Red Lion Hotel Richland Hanford House Hotel
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  • Red Lion Richland Hanford House
  • Red Lion Hanford House
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  • Richland Red Lion Hotel Richland Hanford House Hotel
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  • Red Lion Hotel Richland Hanford House Richland

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.