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4.5 out of 5

"Everyone at the property was super friendly. Check in was very easy. " More

By a verified traveler on Mon 30 Sep 2019

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Hotel Description

3-star Art Deco hotel near Short Pump Town Center

Heart of Glen Allen

Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Children's Museum of Richmond. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 124 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. MP3 docks, DVD players, and refrigerators are also available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Jun 5 - Jun 6

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Richmond/Innsbrook ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Richmond/Innsbrook

Everyone (6) Couples (2) Family (3)
5 out of 5

Posted by on May 2, 2021

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5 out of 5
Everyone at the property was super friendly. Check in was very easy.

Posted by on Sep 30, 2019

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5 out of 5
We have stayed multiple times. Very clean, well kept and friendly staff

Posted by on Sep 9, 2019

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5 out of 5
Great location! Easy check-in. Customer service was great!

Posted by on Jul 17, 2019

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5 out of 5

Posted by on Apr 13, 2019

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2 out of 5
Poor internet. No front desk staff early morning. Expensive continental breakfast.

Posted by on Feb 24, 2019

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5 out of 5

Awesome place to stay

Hotel was very clean and comfortable. Rooms were very comfortable and very spacious. Will probably book here again while staying in Richmond!

Posted by , from Illinois on Apr 26, 2016

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4 out of 5

Better stay the first time!

It started bad because of travelocity FAIL. Pet friendly secret hotel with a 175/night pet fee. Travelocity offered an, "I'm sorry, here's $25 for next time." But it was Christmas and rooms were sparce not too mention, I like the hotel. The first time it was a 10. This time it was a 7. Breakfast (stale), the room (close to laundry, stained carpet, mismatched couch cushions, water in the tub) and elevator (taped up like moving, lip on carpet caught my foot) couldve been easily improved. Staff, coffee and convenience to shopping was great.

Posted by on Dec 27, 2015

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4 out of 5

Extra charge

When I arrived, they asked for my debit card and told me I would be charged $15 for incidentals, and that it would be refunded upon my leaving...Well, I am still waiting.

Posted by , from Virginia on Dec 21, 2015

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5 out of 5
Really enjoyed the Hyatt Place/Innsbrook ! Very nice hotel with attentive staff .. good location for restaurants and shopping .. as well as proximity to major interstates.

Posted by on Dec 7, 2015

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About the Hyatt Place Richmond/Innsbrook

Location 4100 Cox Rd, Glen Allen, VA 23060

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 1196 square feet (111 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and a picnic area are also featured at the business-friendly Hyatt Place Richmond/Innsbrook. Self parking is free. A complete renovation of Hyatt Place Richmond/Innsbrook was completed in June 2016. This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 3 levels
  • 1196 sq ft of conference space
  • 111 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place Richmond/Innsbrook offers 124 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Minibar
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Hyatt Place Richmond/Innsbrook has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Richmond/Innsbrook
  • Hyatt Place Richmond/Innsbrook Glen Allen
  • Hyatt Place Richmond/Innsbrook Hotel
  • Hyatt Place Richmond/Innsbrook Hotel Glen Allen
  • Glen Allen Hyatt
  • Hyatt Glen Allen
  • Hyatt Place Richmond Innsbrook
  • Hyatt Place Richmond/Innsbrook Hotel
  • Hyatt Place Richmond/Innsbrook Glen Allen
  • Hyatt Place Richmond/Innsbrook Hotel Glen Allen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.