"The staff and cleanliness were top notch. Two things that made this a less than enjoyable experience: 1) the bed is more of a bunk leaving me to c ... " More
Central Seattle getaway
Within a 10-minute walk of this Downtown Seattle hotel, you'll find Seattle Waterfront and Lumen Field. Also, Pike Place Market is within half a mile (1 km) and Space Needle is within 2 miles (3 km).
Restaurant, coffee shop
This hotel features a restaurant, a coffee shop, and free WiFi in public areas. A communal living room, express check-in, and luggage storage are also on offer.
Aug 28, 2023 by Melissa
Hi Penny, Thank you for sharing your experience with us. We value all feedback, both positive and negative. This is how we grow. Your message regarding our staff and cleanliness goes a long way. We work towards a welcoming and clean environment for all. I understand how the layout of our rooms pose a challenge for a double occupancy stay and am sorry that you found this uncomfortable. It is essential for our guests to get a good night's sleep. We have missed the mark on this during your stay. All parking options can be found on our website. I apologize that you were not given the option of Butler Garage during your pre-arrival phone call to our citizenConnect team. Since this option requires a QR code, this is available on property. We thank you for giving us a try. Warm Regards,Melissa
Aug 5, 2023 by Melissa
Hi Sara, Thank you for sharing your feedback and for reporting this overnight during your stay. We apologize for any confusion on this as we see the room occupied throughout the day and night without disruption or earlier record of this report. Did you get a chance to let us know upon check-in? We would have loved the opportunity to investigate this further and rectify this in the moment should the room have been placed for service under these conditions. Thank you again. Warmest Regards,Melissa
Aug 5, 2023 by Melissa
Hi Alex, Thank you for your feedback. I am disappointed to hear that we did not deliver on our service as promised. Unfortunately, I cannot detect your reservation to investigate this further. Did you book an Elliot Bay room and were placed in a city/Yesler/courtyard room? What was the day of your check-in? We would love to make this right in the future. Should you book with us again, please reach out to us directly. I apologize again for not meeting your expectations. We can assure you this is not our intention. Hope to hear from you soon. Warm Regards,Melissa
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. CitizenM Seattle Pioneer Square also features multilingual staff, coffee/tea in a common area, and express check-in. This 4-star Seattle hotel is smoke free.
Available in some public areas: Free WiFi
CitizenM Seattle Pioneer Square offers 216 accommodations with iPads and iPod docking stations. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that guest safety measures are currently in place. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.