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"Check in was great, location to the casino is really good, easy to get to. The place was clean, room was clean. Breakfast is typical best western. B
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Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Bed Count2 Queen BedsMaximum Occupancy
6 Max
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Bed Count1 King BedMaximum Occupancy
2 Max
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
Bed Count1 King BedMaximum Occupancy
4 Max
Standard Room, 1 King Bed, Non Smoking, Refrigerator
Bed Count1 King BedMaximum Occupancy
2 Max
Standard Room, 2 Queen Beds, Accessible, Bathtub
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Best Western Plus The Charles Hotel ratings based on 18 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Best Western Plus The Charles Hotel
Everyone (8)Couples (1)Family (2)
2 out of 5
Posted by a verified traveler on Jan 1, 2020
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Comment from Hotel Management
Jan 3, 2020
by Hotel Manager
Dear Anonymous, Thank you for rating your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson Hotel Manager
5 out of 5
Easy access. Nice room. Easy to get around in. Wonderful dog walking area. Great breakfast. Friendly helpful staff.
Posted by a verified traveler on Nov 18, 2019
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Comment from Hotel Management
Nov 19, 2019
by Hotel Manager
Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
5 out of 5
We had a wonderful stay! While we were checking in, some members of a large youth group were also checking in so there were lots of people trying to check in at the same time, and children running around. But the person at the front desk (sorry I didn't catch his name) was calm and collected and got all of of sorted out within a matter of minutes. Our room was a suite on the 8th floor, WOW! 2 full baths (I was not expecting that) and the room was huge! Very clean. The bed was very comfortable. Even though the hotel was full at the time of our stay, I didn't notice any excessive noise. There were separate heating controls for the sitting room and the bedroom which was convenient. The bedding and towels were plentiful, clean, and very comfy.
The shuttle was quick and very easy to use. All of the staff was friendly and helpful. Breakfast was great! Lots of variety and the food was nice and hot and everything was kept fresh. This was our first time to the St Charles area and it was great to have such a pleasant experience.
The pool was being cleaned or repaired while we were there, which wasn't a deal breaker for us. We were able to peek in by the pool, and it did look kind of small, which again isn't a big concern for us. I didn't notice a hot tub. We didn't get to take advantage of the business area but it looked like there was plenty of room and it was conveniently located right off the lobby.
All in all this was a great hotel, we would stay again.
Posted by a verified traveler on Apr 16, 2019
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Comment from Hotel Management
Apr 16, 2019
by Hotel manager
Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
1 out of 5
The small fridge was off and I did not pay attention , few hours later we open the door my food was hot and smell we throw away are food and there was black mold in the fridge we turn the fridge on but was loud and we didn’t need it anymore very disappointed that was a horrible experience
Posted by a verified traveler on Mar 15, 2019
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Comment from Hotel Management
Mar 18, 2019
by Hotel Manager
Dear Anonymous, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson Hotel Manager
5 out of 5
Great hotel great price comfortable clean beds and good pillows.
Posted by a verified traveler on Mar 11, 2019
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Comment from Hotel Management
Mar 11, 2019
by Hotel Manager
Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
3 out of 5
Beautiful hotel! Only one problem....the height of the toilet! We have never stayed at a hotel where the toilet seat was soooo low! I truly believe the contractors made an error. Even our daughter, who was on the same floor (4th) and who is only in her 40’s complained about the height. I know now that, at least at the St Charles Best Western, when making reservations, that I should reserve a handicap room! There were none available for our entire 5 night stay.
Posted by Joyce, from Bath, NY on Nov 26, 2018
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Comment from Hotel Management
Nov 29, 2018
by Hotel Manager
Dear Joyce, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson Hotel Manager
5 out of 5
Came in town for poker tourney
Check in was great, location to the casino is really good, easy to get to. The place was clean, room was clean. Breakfast is typical best western. But there is a Denny's attached and even better a Waffle House across the street. Check out was easy.
Only negatives I could find - parking. There isn't a whole lot and parking a dually or camper/trailer could be sketchy. And the bed was hard. At home we have a really nice expensive soft mattress. I woke up with a sore back both days.
I'd stay again if in the area.
Posted by aaron , from omaha on Apr 3, 2017
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Comment from Hotel Management
Apr 5, 2017
by Greeley Rodriguez - General Manager
Hello Aaron- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again.
Sincerely,
Greeley Rodriguez
General Manager
4 out of 5
Great suite with two full bathrooms
Location:Great locations - right off of main interstate. The St. Charles historical Main St. was great for shopping and dining.
Very nice and clean hotel. Morning breakfast was very good. Pool area was just as nice. We did have an issue with our room not being ready until 6pm but the hotel did not charge us for the first night. We were there for four nights.
Posted by Jen, from Wisconsin on Mar 27, 2017
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Comment from Hotel Management
Mar 31, 2017
by Greeley Rodriguez - General Manager
Hi Jen, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo.
Sincerely,
Greeley Rodriguez
General Manager
4 out of 5
Business Travel
Pros:Hotel is a quick drive to the airport and into St. Louis proper; there are a number of nice places to eat within a couple minutes' drive as well.
The staff is always helpful and friendly; the rooms are quiet and comfortable.
Posted by DC, from MN on Sep 23, 2016
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Comment from Hotel Management
Oct 6, 2016
by Greeley Rodriguez
Dear Valued Guest,
Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon!
Yours in Hospitality,
Greeley J. Rodriguez
General Manager
2 out of 5
Very disappointing property
After staying at a Best Western Plus for the first time in May and being totally satisfied with it when this trip came up we booked with this property. Totally different experience. Did'nt get room cleaned 2 out of 4 days we were there. Manager on Duty unavailable for extended time. Will not be going back to this property
Posted by Anita, from Memphis, Tn on Jul 24, 2016
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Comment from Hotel Management
by Greeley Rodriguez - General Manager
Hello Anita, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience
Yours in hospitality,
Greeley Rodriguez
General Manager
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
