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4.0 out of 5

"Everything was nice. The pool was great! " More

By a verified traveler on Mon 24 Jan 2022

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Hotel Description

3-star hotel near Ameristar Casino St. Charles

Close to airport

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Ameristar Casino St. Charles and within 2 miles (3 km) of Lindenwood University. Also, Historic Main Street is within half a mile (1 km) and Lewis & Clark Boathouse and Nature Center is within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, comfy beds

The 133 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and microwaves.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room May 30 - May 31

Suite, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus The Charles Hotel ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus The Charles Hotel

Everyone (7) Couples (4) Family (6)
5 out of 5
Everything was nice. The pool was great!

Posted by on Jan 24, 2022

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Comment from Hotel Management

Jan 24, 2022 by Jena

Launi thank you for the feedback as well as the rating. We greatly appreciate it.

4 out of 5
Room service food was 11/2 hours for a pizza. It wasn't good.

Posted by on Jan 20, 2022

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Comment from Hotel Management

Jan 20, 2022 by Jena

Thank you for the feedback regarding our vendor. I will reach out to them.

5 out of 5
Good hotel and staff.

Posted by on Nov 30, 2021

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Comment from Hotel Management

Nov 30, 2021 by Jena

Thank you Rickey for your feedback and rating.

5 out of 5
The room was clean and everything in the room worked. Frig and microwave and safe. Staff was helpful

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by Jena

Thank you Terry for your feedback and rating. We appreciate it. Jena Sievers Operations Manager

2 out of 5
This was among the WORST hotel experiences i have had. My first room had dirty beds and soiled linens all over the floor. The next room was moist, and the carpet damp. The tub dripped. I am disappointed. For the cost, this room was horrible

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Jena

If you would like to contact me directly, I will research and see just where we fell short. Thank you for the feedback. Jena Sievers Operations Manager

4 out of 5
It was nice.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by Jena

Thank you for your rating, we greatly appreciate it!

5 out of 5
The room was not clean. We got pet room and found medications, a Cheetos, and a necklace bead on the floor. Glad we saw the meds before our dog. Room had a lot oddust balls. Breakfast was very disappointing. No eggs, no bacon, no sausage.

Posted by on May 15, 2021

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Comment from Hotel Management

May 15, 2021 by Jena

Thank you!

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 18, 2021 by Jena

Thank you for the 5 star rating! We appreciate your loyality to the brand. Come see us again soon. Thank you! Jena Sievers Operations Manage

5 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 14, 2021 by Jena

Thank you for your rating! We appreciate you visiting our property. Jena Sievers Operations Manager

2 out of 5
Front desk staff was very friendly. But our first room, the toilet leaked onto the bathroom floor, they moved us right away but, our second room same, just not as much. Room smelled musty, carpet felt damp. Carpet coukd have been vacuumed better. Coffeestir sticks and stuff under bed.

Posted by , from Illinois on Jul 27, 2020

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Comment from Hotel Management

Jul 28, 2020 by Hotel Manager

Dear KR, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson Hotel Manager

About the Best Western Plus The Charles Hotel

Location 1425 South 5th Street, St. Charles, MO 63301

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available. This 3-star St. Charles hotel is smoke free.

  • 133 guestrooms or units
  • 8 levels
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle; casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 18.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 18.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Charles
  • Best Western Plus Charles Hotel
  • Best Western Plus The Charles
  • Best Western Plus The Charles Hotel Hotel
  • Best Western Plus The Charles Hotel St. Charles
  • Best Western Plus The Charles Hotel Hotel St. Charles
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.