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Best Western Plus The Charles Hotel

3-star property
1425 South 5th Street, St. Charles, MO 1-855-201-7819
4.3 out of 5
Excellent!
See all 25 travelocity Reviews

"Staff were gracious and helpful. Hallway just stepping out from the elevator on our floor smelled of smoke, but the room had no trace of the scent. ... " More

By a verified traveler on Sat 06 May 2023

Points Of Interest

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Hotel Description

3-star hotel near Ameristar Casino St. Charles

Close to airport

Within a 15-minute walk of the hotel, you'll find Ameristar Casino St. Charles and Historic Main Street. Lewis & Clark Boathouse and Nature Center and St Charles Convention Center are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$80* Per night/room Jun 5 - Jun 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus The Charles Hotel ratings based on 25 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus The Charles Hotel

Everyone (11) Couples (6) Family (8)
5 out of 5

Posted by on May 27, 2023

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Comment from Hotel Management

May 29, 2023 by Jena

Thank you!

5 out of 5
Staff were gracious and helpful. Hallway just stepping out from the elevator on our floor smelled of smoke, but the room had no trace of the scent. Quiet and comfortable. The breakfast was very good and convenient. We made a good choice.

Posted by on May 6, 2023

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Comment from Hotel Management

May 7, 2023 by Jena

Thank you Karen! We give it our best to catch the ones smoking, but it proves to be a challenge.

5 out of 5

Posted by on Apr 3, 2023

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Comment from Hotel Management

Apr 24, 2023 by Jena

Thank you!

5 out of 5
Had a great stay. Upon checking in lady at front desk was very professional and sharp. Room was clean and comfortable. Loved the morning breakfast… Plenty of food and drinks to choose from. Only drawback was pool was closed for repairs and painting. Actually was not a big deal. Overall would recommend.

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 14, 2023 by Jena

Thank you for the feedback and rating.

5 out of 5
All was fine.

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 8, 2023 by Jena

Thank you!

5 out of 5

Posted by , from Nashville on Feb 19, 2023

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Comment from Hotel Management

Apr 17, 2023 by Jena

Thank you!

4 out of 5
Area not secure

Posted by on Dec 16, 2022

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Comment from Hotel Management

Dec 16, 2022 by Jena

Thank you!

4 out of 5
This property was well used but clean and working. Enough hot water to boil tea right out of the tap.

Posted by , from NEWBURGH on Aug 15, 2022

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Comment from Hotel Management

Aug 15, 2022 by Jena

Chris thank you for your feedback and rating. We greatly appreciate it.

5 out of 5

Posted by , from SPRINGFIELD on Mar 29, 2022

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5 out of 5
Everything was nice. The pool was great!

Posted by on Jan 24, 2022

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Comment from Hotel Management

Jan 24, 2022 by Jena

Launi thank you for the feedback as well as the rating. We greatly appreciate it.

About the Best Western Plus The Charles Hotel

Location 1425 South 5th Street, St. Charles, MO 63301

Property Features

Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available. This 3-star St. Charles hotel is smoke free.

  • 133 guestrooms or units
  • 8 levels
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Charles
  • Best Western Plus Charles Hotel
  • Best Western Plus The Charles
  • Best Western Plus The Charles Hotel Hotel
  • Best Western Plus The Charles Hotel St. Charles
  • Best Western Plus The Charles Hotel Hotel St. Charles
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.