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The Elms Hotel & Spa

3.5-star property
401 Regent St, Excelsior Springs, MO 1-855-201-7819

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3.3 out of 5
See all 16 Travelocity Reviews

"It took way longer than told for our room to be ready, and eventually, we went up to ask and they gave us our room information for check in. The pool ... " More

By a verified traveler on Mon 05 Aug 2019

Points Of Interest

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Hotel Description

3.5-star romantic hotel near Paradise Playhouse

In historical district

Within a 15-minute walk of the hotel, you'll find Paradise Playhouse and Hall of Waters and Cultural Museum. Excelsior Golf Course and Fence Stile Vineyards and Winery are also within 3 miles (5 km).

18-hole golf course

A golf course, a full-service spa, and 2 spa tubs are all featured at this romantic hotel. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and free valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, comfy beds

Boasting comforts like memory foam beds and Egyptian cotton sheets, the 153 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include iPod docks, private yards, and room service.

Room, 1 King Bed (Royal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds (Parlor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible (Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Royal)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Elms Hotel & Spa ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Elms Hotel & Spa

Everyone (8) Couples (2) Family (5)
1 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Jan 6, 2020 by Jennifer

We're sorry your stay was not to your liking. We hope you will return and give us a chance to improve your experience.

4 out of 5
It took way longer than told for our room to be ready, and eventually, we went up to ask and they gave us our room information for check in. The pool was great. Dinner was limited and my niece didnt see anything for her to eat so she didnt. The room was comfy and cozy.

Posted by on Aug 5, 2019

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1 out of 5
Air conditioning did not work in sitting area! Carpet so dirty we wore our shoes the entire time! Bed was broken and slept with head going down hill!!! Could not understand why I keep waking up all night but when I woke realized I was sleeping upside down! Air conditioner in bedroom was loud and kept going on and off all night ! All in all a terrible experience! Wanted a good night sleep away from interstate noice! Property had been severely neglected!

Posted by on Jul 16, 2019

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5 out of 5
The property is beautiful with wonderful spa offerings. We enjoyed our stay. The only thing we would recommend is much quicker food service in the dining room.

Posted by on Jun 18, 2019

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4 out of 5
The room was spacious and perfect for the two of us. Front desk staff was quick to fix any issue that came up. The indoor and outdoor pools and hot tubs are fantastic. Property is older and not as crisp and fresh as one may want. Walls are super thin and carpets could use a good deep cleaning. Restaurant serves great food but wait staff isn't the best.

Posted by on May 26, 2019

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5 out of 5
Very historical and pleasant place to stay. I would come back just ask for a room away from the ice machine or elevator. Overall a clean and nice place.

Posted by on May 24, 2019

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5 out of 5
Have visited/stayed here before. Rooms updated since my last stay. Still historic and inviting.

Posted by on Apr 26, 2019

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4 out of 5
The overall idea of the property is great. I think they are struggling to make it all mesh together. The restaurant is less then pleasing and the food I would not even call sub-par, the indoor pool/hot tub is nice especially when open til midnight however is not monitored and I think after a certain hour non hotel guests are sneaking in. The rooms are quite nice, but doors are beyond thin that you hear everything and everyone. When coming to a Hotel/Spa of this pricing you would hope that if children were brought that they would know how to act. (there was a bunch of unattended children that made certain areas un-pleasing to say the least) The best part however of the entire place is hands down the Spa- the best staff are clearly down here. We had the best time down there, there are alot of services offered and then you have the treat of enjoying the Grotto as well (steam shower, HOT tub (jets work in this one), sauna, cold plunge shower, sugar scrubs, etc) I would rate the Spa a 10 of 10.. just wish the rest of the hotel met up to the standards the Spa clearly upholds.

Posted by , from Olathe on Mar 11, 2019

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1 out of 5
Looks cool from afar...but the place is outdated with little to no new world charm...not even a soda machine

Posted by on Mar 4, 2019

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4 out of 5

Nice Historic property. Dog friendly too!

Pros: the old world charm, ghost tour is a must.
Cons: could be cleaner and would possibly thrive with better trained staff and attention to details.
Location: not much real close but the grounds are nice and the outdoor pool in summer, neat indoor pool too.
The ghost tour was fun and a nice history lesson too. It is a nice, different place to stay for a night or two. close to KC

Posted by , from Lincoln,NE on Jul 6, 2018

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About the The Elms Hotel & Spa

Location 401 Regent St, Excelsior Springs, MO 64024

Property Features

The Elms Hotel & Spa offers its guests a full-service spa, a golf course, and 2 spa tubs. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 250 square feet (23 square meters) and includes conference space. An outdoor pool, an indoor pool, and a 24-hour fitness center are also featured at the business-friendly The Elms Hotel & Spa. Free self parking and valet parking are available. This 3.5-star Excelsior Springs hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 250 sq ft of conference space
  • 23 sq m of conference space
  • Built in 1912
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Kansas City Intl. Airport (MCI) (49.4 km / 30.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Elms Hotel & Spa offers 153 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Memory foam beds feature Egyptian cotton sheets and down comforters. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Memory foam beds
  • IPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • HD television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Eighty Eight Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Late night fare is available from room service (during limited hours).

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Elms Spa has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Spa tub in spa
  • Number of treatment rooms 17
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.65 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 14 per person (approximately)
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elms Excelsior Springs
  • Elms Hotel
  • Elms Hotel Excelsior Springs
  • Hotel Elms
  • The Elms Hotel Spa
  • The Elms Hotel Spa
  • The Elms Hotel & Spa Hotel
  • The Elms Hotel & Spa Excelsior Springs
  • The Elms Hotel & Spa Hotel Excelsior Springs

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.