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4.3 out of 5

"Nice room, expected newer finishes " More

By a verified traveler on Sat 14 May 2022

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Hotel Description

3-star guestrooms with free WiFi

In historical district

You'll be within 2 miles (3 km) of Jaycee Park and 6 miles (10 km) of Ameristar Casino St. Charles with a stay here. Lindenwood University and Historic Main Street are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 73 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$92* Per night/room May 29 - May 30

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Twin Bed, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel

Everyone (6) Couples (4) Family (3)
4 out of 5
Nice room, expected newer finishes

Posted by on May 14, 2022

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2 out of 5
This stay was a mess from the beginning. We arrived at around 5:20pm ( check in time is 3pm) and was told that our room was not ready and it would be another half hour before we could check in. After waiting 45 minutes we checked with the front desk and told our king size room was not ready would we take a queen. So we changed rooms, on checking in discovered that the wall had a big hole in it ( it had been patched but someone had opened the room door hard enough that it did not stay patched). I took a picture and reported it to the front desk. The toilet also wouldn’t flush which we reported at the same time and ask the front desk to fix. When I tried to wash my hands in the bathroom sink, I could get no more then a trickle of water. No one ever came to do anything about the toilet. I checked out and spoke with the manager about the problems and suggested he shut that room down until it was safe for someone to stay there. He told me he couldn’t do anything about it on my bill because I had used Travelocity to book the room and had already received a lower rate.

Posted by on Mar 19, 2022

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2 out of 5
We checked in and got our cards to only have to go back down because they didn’t active them. Then our room is extremely hot and we try to turn it down but it didn’t work. We told the front desk and they told us they could do nothing for us but give us a discount for our stay. Yet never received the discount. We are VERY unhappy with our stay and will not be recommending anyone else to stay there.

Posted by on Aug 30, 2021

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5 out of 5
Cleanliness, helpful evening attendant...patient with directions and friendly.

Posted by on Jul 16, 2021

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5 out of 5
Very vlean

Posted by on May 16, 2021

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Comment from Hotel Management

May 31, 2021 by Anita

Thank you kindly for your feedback, we look forward to welcoming you back to our hotel in the near future!

5 out of 5

Posted by on Oct 18, 2020

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Comment from Hotel Management

Oct 21, 2020 by Diana

Thank you very much for your stay! We hope to see you again soon.

5 out of 5
The room was spacious and clean. I was impressed with the breakfast selection. Everything you would want was available and refilled right away! Excellent staff.

Posted by on Nov 29, 2019

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5 out of 5
Saltwater pool was wonderful, customer service from front counter was excellent.

Posted by on Oct 28, 2019

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5 out of 5
I don't that a written is required. That's not on the hotel tho...

Posted by on Sep 29, 2019

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3 out of 5

Posted by on Oct 12, 2018

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About the Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel

Location 3098 Elm Point Industrial Drive, St. Charles, MO 63301

Property Features

Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available. The business-friendly Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3-star St. Charles hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel offers 73 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Sugarfire BBQ Restaurant - This restaurant specializes in barbecue.

Rookies Bar & Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Hotel St. Charles
  • Holiday Inn Express St. Charles
  • Holiday Inn Express Hotel Suites St. Charles
  • Inn Express St Charles
  • Holiday Inn Express Hotel Suites St. Charles
  • Holiday Inn Express Hotel Suites St. Charles an IHG Hotel
  • "Holiday Inn Express Hotel Suites St. Charles an IHG Hotel"

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Alcohol isn't served at Holiday Inn Express Hotel and Suites St. Charles, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.