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"upon checking in the customer ahead of me was turned away as his reservation that he apparently made through Travelocity was not valid. He was turned ... " More

By a verified traveler on Mon 19 Aug 2019

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Hotel Description

Hotel near Ameristar Casino St. Charles in St. Charles

In St. Charles

You'll find Lindenwood University and Jaycee Park within 3 miles (5 km) of this hotel. Ameristar Casino St. Charles and Family Arena are also within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, kitchens

The 95 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and pillowtop beds.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$121* Per night/room Jun 10 - Jun 11

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Towneplace Suites By Marriott St Charles ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Towneplace Suites By Marriott St Charles

Everyone (6) Couples (1) Family (6)
2 out of 5
The phones did not work, to call the front desk I had to use my cell phone, one of the tv remotes did not work, the pull out couch mattress was very dirty and we had to call to get sheets and blankets for it which we had to go get ourselves. They had no extra pillows and the price they charged for the snacks and drinks were a little steep. $3 for a Dasani water, $2 for a snack size Cheetos and $2 for 6 Oreo cookies.. the bathroom had no counter space.

Posted by , from Plainfield on Nov 1, 2021

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Comment from Hotel Management

Nov 2, 2021 by Brandi Jawher

Thank you for taking the time out to give us feedback.

5 out of 5

Posted by on Jun 7, 2021

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1 out of 5
I check out and received my bill and all was ok. But then they charged me an extra 260.00 saying the room was trashed. No it wasn't!

Posted by on Dec 27, 2019

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3 out of 5
upon checking in the customer ahead of me was turned away as his reservation that he apparently made through Travelocity was not valid. He was turned away. upon arriving to our room we found that were only given one towel! for 2 guests. There was trash on the floor, the dishwasher had dirty dishes, and the internet was down. They assured us when we checked in that the internet would be up shortly. We arrived Friday and left on Sunday..NO internet. This was very inconvenient as we were there on business and we needed the internet. The breakfast area was packed. We had to wait in line and most of the food was gone by the time it was our turn. The orange juice was just water! Upon checking out they offered to email me a receipt. I asked for a printed receipt to make sure all charges were correct. After a 10 minute wait, they printed it. The receipt showed were there for 3 nights and they charged my card. I asked if they could reverse the charges for the last night. They informed me that they would look into it. I wanted it taken care of before I left. They acted like it was my fault. The reservation was made for 2 nights only. We have stayed at many Towneplace Suites and were very disappointed in this one!

Posted by on Aug 19, 2019

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1 out of 5
This hotel was terrible. Our room had paint peeling off the walls the floors were damp and dirty so bad my kids had black feet from walking barefoot. The stove did not work. The air conditioner rattled and it was dirty. I requested a different room and the front desk staff argued with me about my complaint so rudely my child started crying because he was scared of her yelling at me. Our room was never fully cleaned had to request towels and toilet paper because there weren’t any in our room. It was the worst experience I have ever had in a hotel and took away from the vacation experience for my children. I would highly recommend you NEVER book a room at this poor maintained and run Marriott location.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by Samantha B

I know that we spoke at length during your stay but I again apologize that your stay with us was not the relaxing vacation that you and your family planned and deserved. I have addressed this issue with the staff member in question and we are working on honing her skills.

5 out of 5

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 6, 2019 by Samantha B

Thank you for your 5 star review. We hope you visit us again soon!

4 out of 5
The breakfast was good. Rooms were spacious. Staff was friendly.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Samantha B

We are so glad to hear that you enjoyed our breakfast, spacious rooms and friendly staff. We hope you visit us again soon!

4 out of 5
Over all was a good stay! They didn't put me in a handicap room like stated on line but we made it work! An pool was Not clean.

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Samantha B

We are so glad to hear that you had a great stay with us. We hope you visit us again soon when our pool is open for the season!

2 out of 5
Property was old not like usual Marriott hotels. Check in guy at desk was very short and just there to do what is needed no smile and hung up on me when I asked about toilet paper but housekeeping black young girl very friendly and nice they should switch places was not a happy stay

Posted by on May 20, 2019

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Comment from Hotel Management

May 21, 2019 by Samantha B

I apologize that our Front Desk Agent did not show you excellent customer service. That is not acceptable and changes have been made. We hope that you give us another chance to show you the exceptional stay you deserve.

5 out of 5
The staff was great, the bed was comfortable, the room was clean!

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 30, 2019 by Samantha B

We are so glad to hear that you enjoyed your stay with us and that you enjoyed our wonderful staff and our clean and spacious rooms. We hope you choose Towneplace Suites again the next time you are in the area!

About the Towneplace Suites By Marriott St Charles

Location 1800 Zumbehl Rd, St. Charles, MO 63303

Property Features

Towneplace Suites By Marriott St Charles offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 252 square feet (23 square meters). The business-friendly Towneplace Suites By Marriott St Charles also features barbecue grills, a picnic area, and coffee/tea in a common area. You'll have access to the indoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this St. Charles hotel.

  • 95 guestrooms or units
  • 3 levels
  • 2 buildings
  • 252 sq ft of conference space
  • 23 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Towneplace Suites By Marriott St Charles offers 95 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Towneplace Suites Marriott Hotel St Charles
  • Towneplace Suites Marriott St Charles
  • Towneplace Suites Marriott St Charles Hotel
  • Towneplace Suites Marriott St Hotel
  • Towneplace Suites Marriott St
  • Towneplace Suites By Marriott St Charles Hotel
  • Towneplace Suites By Marriott St Charles St. Charles
  • Towneplace Suites By Marriott St Charles Hotel St. Charles

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.