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"This hotel was good enough. Bright spots were parking included and early check in. Not so bright spots were some problems with the physical plant -- ... " More

By a verified traveler on Tue 05 Jan 2021

Hotel Description

3-star ski hotel near Vail Ski Resort

Mountain retreat

Steps from the hotel, you'll find Vail Valley Medical Center and John A. Dobson Ice Arena. Vail Ski Resort and Adventure Ridge are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a spa tub, and a restaurant are all featured at this smoke-free hotel. Take advantage of ski storage on site, and enjoy downhill skiing. Enjoy the fitness center and perks like free self parking.

Comfy beds, WiFi

The 128 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and portable fans.

Condo, 1 Bedroom, Kitchen, Valley View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Valley View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Condo, 2 Bedrooms, Kitchen, Mountain View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Condo, 2 Bedrooms, Kitchen, Valley View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Evergreen Lodge at Vail ratings based on 8 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Evergreen Lodge at Vail

Everyone (4) Couples (1) Family (2)
4 out of 5
This hotel was good enough. Bright spots were parking included and early check in. Not so bright spots were some problems with the physical plant -- one elevator not working and other VERY slow, and our toilet broke and we had to change rooms. The breakfast was adequate. But as we were walking distance from Lion's Head lift at high season, I'd stay again.

Posted by on Jan 5, 2021

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Comment from Hotel Management

Jan 8, 2021 by Evergreen Lodge Management

Hello and thank you for taking the time to share your experience with us, we apologize about the toilet situation but it is great to know we were able to move you a different room, we will make sure we take the steps to ensure this doesn't happen again. We are happy to know you enjoyed your stay overall, thank you for staying with us.

4 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 29, 2020 by Evergreen Lodge Management

Thank you for your feedback!

4 out of 5
Really wish you had A/C, even if it was a window unit. Everything was great and that part ruined our stay.

Posted by on Jul 10, 2020

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Comment from Hotel Management

Jul 11, 2020 by Evergreen Lodge Management

Unfortunately like many other properties here in Vail, we do not have air conditioning in the rooms since most of the time it is not needed. We do provide tower fans in all of our rooms as well as a box fan in the closet, also our windows do open, this combination makes for the room to cool down right away. We are happy to know everything else was great, our team works very hard to provide our guests with a wonderful experience. Again, our sincere apologies. Thank you for staying at The Evergreen Lodge.

1 out of 5
terrible experience. The staff, the room, the elevator, and the luggage carts all contributed to a bad time

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 4, 2019 by Gabriel Gonzalez- Guest Services Manager

We apologize for the bad experience, that is definitely not the experience we want you to have while staying at the Evergreen Lodge. We would like to know more about what went wrong, please contact me directly to discuss further and find out what went wrong.

2 out of 5

Unexpected disappointment in Vail

Pros: Location
Cons: Staff needs to be more courteous.
Upon checking in to the Evergreen Lodge in Vail Colorado, I notified the front desk clerk that we had a change of plans and would need to check out a day early. This notification was given 48 hours in advance since we checked in on a Wednesday and out on a Thursday - plenty of time for the lodge to rent the room. I was told that since I did not give 24 hours notice I would have to pay for a room that I would not be sleeping in. This hotel is very outdated for the Vail experience - the staff was rude and unwilling to negotiate my stay. I understand the 24 hour notice, but I actually gave 48 hours.

Posted by , from Miles City Montana on Feb 27, 2017

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1 out of 5

Worst Hotel Staff Ever!

Cons: Customer service needs a complete overhaul.
We arrived at the hotel around midnight, and there was no one at the front desk. We tried calling the hotel phone number and walking around looking for any staff member. After almost an hour, the front desk employee finally came down the elevator with a couple of his friends. The only thing the employee did to try to make it right was waive the $15 resort fee. We left a voice mail for the manager that night and still haven't received a call back. There are a lot of other places to stay in Vail, avoid this place.

Posted by , from Denver, CO on Jun 2, 2016

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4 out of 5

Good location for ski trip

Been here twice, once in the condo part of the building and once in the hotel part. I think the location is good, probably most affordable place that is walking distance to the slopes. An easy five minute walk to the lionshead gondola, located right next to the ice rink and the library. Probably a little Ruther walk fir people in ski boots than in snowboarding boots, though my the skiing companions didn't really complain. The bus stops in front of the library, so it is very easy to get to vail village as well (about tt 4 minute ride on bus, maybe 3 stops). Stayed here in 2013 and thought it was good, came back in 2015 and still feel it is a good location and value (Christmas week for 300 a night for 2 beds). Will definitely stay here again next time in vail.

Posted by on Dec 23, 2015

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2 out of 5

Friendly wait staff NO AC

Our family stayed here over Labor Day as we always go to Vail village for the duck races.  Very close to downtown, hotel needs a remodel badly.  No air in rooms only a tiny window with no Fan either.  It was a very hot,uncomfortable night. Pool was ok and hot tub was nicer. And they do allow pets for a fee. Wouldn't stay again though just because of how got and uncomfy our room was. 

Posted by , from Henderson, CO on Sep 6, 2013

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About the Evergreen Lodge at Vail

Location 250 S Frontage Rd W, Vail, CO 81657

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a coffee shop/café on site. A computer station is on site and WiFi is available in public spaces for a fee. This ski hotel also offers ski storage, a sauna, and a fitness center. Limited free parking is available on a first-come, first-served basis. This 3-star Vail hotel is smoke free.

  • 128 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Free self parking , Parking (limited spaces)


  • Airport: Eagle County Regional Airport (EGE) (55.7 km / 34.6 mi)
  • Parking: Free self parking

Room Amenities

Evergreen Lodge at Vail offers 128 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Vail hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Evergreen Lodge at Vail has a restaurant serving breakfast only.

Altitude Bar and Grill - This sports bar serves light fare only.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Downhill skiing on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 3 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.10 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Ski storage
  • Bicycle storage
  • Internet access
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per pet, per night
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Evergreen Lodge
  • Evergreen Lodge Hotel
  • Evergreen Lodge Hotel Vail
  • Evergreen Lodge Vail
  • Evergreen Hotel Vail
  • Evergreen Vail
  • Evergreen Lodge Condos Vail
  • Evergreen Lodge Condos
  • Evergreen Lodge at Vail Vail
  • Evergreen Lodge at Vail Hotel
  • Evergreen Lodge at Vail Hotel Vail

You should know

  • The seasonal pool will open in June and close in October.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.