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4.3 out of 5

"I would stay there again for sure. The grab and go breakfast was excellent--healthy and tasty. " More

By a verified traveler on Wed 11 Mar 2020

Hotel Description

4-star eco-friendly hotel near Metropolis at Metrotown

In entertainment district

With a stay at this Metrotown hotel, you'll be within half a mile (1 km) of Metropolis at Metrotown and 9 miles (15 km) of Rogers Arena. Also within 9 miles (15 km) are BC Place Stadium and Robson Street.

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

Free wired Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 283 guestrooms also offer free wired Internet and LCD TVs with digital channels. Other amenities include WiFi, down comforters, and free newspapers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$101* Per night/room Jan 24 - Jan 25

Room, 1 King Bed (Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Hilton Vancouver Metrotown ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Vancouver Metrotown

Everyone (3) Family (6)
5 out of 5
I would stay there again for sure. The grab and go breakfast was excellent--healthy and tasty.

Posted by , from Portland Oregon on Mar 11, 2020

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4 out of 5
Probably an hotel with histoy... the room is typical not exciting...

Posted by on Aug 1, 2019

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5 out of 5
I LIKED EVERYTHING EXCEPT THE POOL. IT IS TOO SMALL. LOCATION, SERVICE AND EVERYTHING ELSE WAS FINE.

Posted by on Jun 30, 2019

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4 out of 5
There is a construction directly across the street facing my room, the constructions/machinaries starts as early as 7am and woke the whole family up.

Posted by , from Palo Alto, CA on May 30, 2019

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4 out of 5
Hotel is located in Metrotown, sky train service is within walking distance from Hilton to get to downtown Vancouver and other regional locations. There is a mall at the Hilton and several construction projects...which is a bit of a nuisance...particilarly with the underground parking...avoid if possible. Front desk was welcoming and efficient; room was comfortable and well appointed. Breakfast buffet not worth the cost..pretty limited. Shuttle service available to the Grand Villa Casino...hope you don’t get the psycho driver we had...white knuckle ride. Overall we would stay again

Posted by , from Tampa, Florida on Sep 17, 2018

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5 out of 5
We had a very comfortable stay. We had only one night and the staff treated us like we were residence. Very nice.

Posted by on Aug 10, 2018

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4 out of 5

Good location for Vancouver area

Pros: Location, quiet
Cons: Would like to see WIFI included in room rate.
Location: Metrotown, downtown Vancouver, skytrain good access.
Stayed at the Hilton in Metrotown for one night. Good access to downtown Vancouver and right next to Metrotown mall. King room was average size and room was comfortable and quiet. Parking and internet were additional charges for us.

Posted by on Jul 11, 2016

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3 out of 5
The walls are paper thin. We could hear a conversation in the next room in the middle of the afternoon.

Posted by on Aug 16, 2019

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About the Hilton Vancouver Metrotown

Location 6083 McKay Ave, Burnaby, BC V5H2W7

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

The following facilities are closed seasonally each year. They will be closed from October 1 to April 1:

  • Spa tub
  • Swimming pool

The following facilities are closed on Sunday, Monday, and Tuesday:

  • Bar/lounge
  • Restaurant

Property Features

Hilton Vancouver Metrotown offers its guests a seasonal outdoor pool, a children's pool, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 14477 square feet (1345 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-friendly Hilton Vancouver Metrotown. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Burnaby hotel.

  • 283 guestrooms or units
  • 18 levels
  • 14477 sq ft of conference space
  • 1345 sq m of conference space
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver Intl. Airport (YVR) (21 km / 13 mi)
  • Metro station: Metrotown Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Vancouver Metrotown offers 283 accommodations with safes and complimentary newspapers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • LCD television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Time and Place - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

A children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay), plus a deposit of CAD 55.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 6.95 per 24-hour period (3-device limit, rates may vary)
  • Covered self parking fee: CAD 19.00 per night (in/out privileges)
  • Pet deposit: CAD 55.00 per stay
  • Pet fee: CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Metrotown
  • Hilton Metrotown Vancouver
  • Hilton Vancouver Metrotown
  • Hilton Vancouver Metrotown Burnaby
  • Hilton Vancouver Metrotown Hotel
  • Hilton Vancouver Metrotown Hotel Burnaby
  • Metrotown Hilton
  • Metrotown Hilton Vancouver
  • Vancouver Hilton Metrotown
  • Vancouver Metrotown Hilton
  • Burnaby Hilton Metrotown
  • Hilton Burnaby
  • Hilton Hotel Burnaby
  • Hilton Vancouver Metrotown Hotel
  • Hilton Vancouver Metrotown Burnaby
  • Hilton Vancouver Metrotown Hotel Burnaby

You should know

  • The seasonal pool will open in April and close in September.
  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.