4/10 Poor
Cara
Traveled with family
Mar 3, 2024
Disliked: Staff & service, property conditions & facilities
The check-in staff was top notch and there was a young man at the omelet station with superb customer service.
Other staff members were rude. I called to request a later checkout time, it was granted verbally but no one put it in the system. I received it again and was harassed by employees several times when they kept knocking on the door. What was the point of extending the checkout time if they don’t have a system in place to communicate late check outs. It was quite an awful experience. Some staff members treated you like you were bothering them for simple requests. Lastly, the housekeeping staff needs to pay closer attention to detail. I lost my earring and looked on the floor, I saw gum wrappers and hair on the floor. I don’t expect that at the price point!!