6/10 Okay
Cory
Traveled with partner
Apr 4, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at Senses are amazing. And honestly, they make it hard to leave a negative review because they really do outshine the issues we encountered.
The building is in dire need of maintenance. While they did seem to be doing some repairs during our stay, we encountered issues with things such as broken jacuzzis, dirty tubs and showers, and lack of general upkeep. Especially in the rooftop lounges. The rooms smelled *distinctively* like mold. Every morning you could tell that incense was burning somewhere near the A/C intake in order to try and counteract this.
The food tasted amazing, but we definitely ended up feeling nauseous majority of the days we were there. This seems to be a common occurance for tourists in Cancun though, so I don’t know if this is the resort or weak American constitution.
Housekeeping was for the most part adequate or better, but most of the time they’d end up getting to our room around the time we were coming back in for the night.
We honestly had a great time regardless. This resort really could be a diamond in the rough for those who like quieter adult-only AIs. It just needs a little love and care.