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Crowne Plaza Anchorage Midtown, an IHG Hotel

3.5-star property
109 W International Airport Rd, Anchorage, AK 1-855-201-7819
3.9 out of 5
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See all 12 travelocity Reviews

"Rooms and hallways just not as clean as I remember. Mixed message on masks-sign on door requires masks. When I asked the front desk clerk why she wasn ... " More

By a verified traveler on Mon 28 Jun 2021

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Hotel Description

3.5-star hotel in Midtown Anchorage

Midtown Anchorage stay

Within a 15-minute walk of this Midtown Anchorage hotel, you'll find Business Park Wetlands Special Management Area and Campbell Creek Greenbelt Park. Pop Carr Park and Z.J. Loussac Library - Main Branch are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the gym and perks like free self parking.

Standard Suite, 1 Bedroom, Accessible, Non Smoking (Refrigerator)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$297* Per night/room Jun 18 - Jun 19

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite, 1 King Bed, Non Smoking, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Anchorage Midtown, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Anchorage Midtown, an IHG Hotel

Everyone (3) Couples (1) Business (1) Family (3)
4 out of 5
Rooms and hallways just not as clean as I remember. Mixed message on masks-sign on door requires masks. When I asked the front desk clerk why she wasn’t wearing one, first she ignored me. I asked again, she said she was too busy for a mask. Great location and parking. Lots of new hotels in the area to try on my next trip.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 16, 2021 by Matthew AGM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

1 out of 5
Room was disgusting, still had hair and semen on the sheets, and urine all over the toilet. Housekeeping had made the bed and the room, at a glance , looked ready. Kids pulled back the top sheet and found the gross surprise. We aren’t talking about stained sheets either… we are talking about DIRTY sheets. Gross… wife and kids… couldn’t sleep at all… they moved our room, but damage was done and we couldn’t stay anyway else because ANC is booked.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 16, 2021 by Matthew, AGM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant experience than the previous one.

4 out of 5
When we arrived at 1:30 AM, the room air conditioner was running and the room temperature was 64 degrees. We were able to turn off the air conditioner but unable to turn on the heat. We reported this to the front desk in the morning. We were told someone would fix the problem. This did not happen and we had no air circulation for the three nights of our stay. We also reported the carpet around the air conditioner unit was damp.

Posted by on Jul 29, 2019

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5 out of 5

Wonderful place

The Crowne Plaza Midtown was everything I expected and more. I will definitely be staying there again. I have not a single complaint. Excellent beds, fantastic breakfast, courteous and helpful employees, very clean, nice pool and hot tub.

Posted by , from Beaufort, SC on Aug 10, 2016

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Comment from Hotel Management

by GM

Thank you so much for the 5 star "Wonderful Place" review! We appreciate your business and love to hear that you do not have a "single" complaint. We look forward to seeing you again sometime soon

3 out of 5

Not what I expected.

Pros: was a chain so I felt comfortable selecting it..nice lobby, restaurant on site, nice facilities
Cons: cooling/heating in the rooms should be individually operated
Location: Amazing state with a lot of things to do, restaurants....absolutely beautiful. Go to the information center in town to get all information you need
I had high hopes for the hotel - it is Crowne Plaza after all. The building looked good, close to the airport, guaranteed late arrival... If it was one thing I let it go.. i get over it...but there were a lot of little things that when added up didn't make the stay one i want to repeat. To begin - half of my trip was personal the other half business....they wanted a corporate "permission" form of sorts completed and signed by my employer (what?!) after I said it could be a prepay they checked with a manager and said ok. then since it was technically two reservations I had to change rooms at the end of my personal stay.....one the second day they cleaned the room but didn't replenish the coffee. The restaurant had a breakfast buffet - which i didn't want but after sitting for awhile and not seeing anyone i just decided to help myself....there was ONE person, filling the buffet, taking orders, cleaning off the tables, filling coffee and water. The last area was the comfort of the room....you can't control the unit. there was cool air which on day two or three changed to heat...i couldn't turn it off so I unplugged it. when i was moved to another room it was so warm i opened the window - all 3 inches that it opened....and opened the room door to let cool air in. Next time I go to Anchorage I will definitely pick another hotel.

Posted by on Jul 5, 2016

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Comment from Hotel Management

Jul 8, 2016 by Tammy Griffin

Thank you for taking the time to provide valuable feedback from your recent stay. We are so sorry that you experienced difficulty with our HVAC, each unit is individually controlled by a digital thermostat on the wall, they are typically quite reliable. Should you ever experience a challenge such as this please call the front desk so that we can have maintenance correct the problem. We will also look into the delay in the restaurant and appreciate you brining these issues to our attention. We look forward to renewing your faith in our product.

3 out of 5

To many problems to stay there again

They ran my card again mid stay without talking g to me got a rude answer. They left the room open on. The 4th floor to where they stored the flight crews luggage so that anyone else could walk In and look or take what they wanted told the front desk and they argued with us. On the last bill they had a 150 dollar extra charge that I guess Travelocity had to pay but all in all rude staff. So no I will not go back again Norris smith

Posted by , from anchorage ak on Jan 27, 2016

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Comment from Hotel Management

Jan 30, 2016 by Tammy G. General Manager

Dear Mr. Smith, We are so sorry to hear that you had some challenges during your stay. We appreciate the candid feedback as it will help us improve our guest experience. I'm sure the billing error was very frustrating and we will research to ensure such things are avoided in the future. Thank you for your business and we hope that you give us another try at some point in the future so that we may renew your faith in our service.

5 out of 5

Great 2 night stay

Pros: I liked everything.
Cons: I didn't think anything needed improvement.
Location: We stayed there so we could take the Phillips Glacier and Wildlife Cruise out of Whittier. There is no good place to stay in Whittier.
This is a newer hotel. The staff was friendly and efficient. My wife and I had a very nice, clean, great-looking room with nice beds and a nice, clean, good - looking bathroom. The A/C was quiet and efficient. It had a wall-mounted thermostat so the room temperature was closely and comfortably controlled. There were plenty of convenient power connections for electronic equipment and the Wi-Fi worked great. There is a restaurant in the hotel. We selected to pay extra in our room rental to include breakfast vouchers at the hotel restaurant. It was well worth it. Not only was it convenient, but it a great buffet breakfast bar. We also at another meal other than breakfast at the restaurant and it was good. We had a very pleasant stay. No complaints.

Posted by , from Cleveland, OH on Aug 1, 2015

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Comment from Hotel Management

Aug 4, 2015 by Crowne Plaza GM

Thank you for the 5 Star review from your recent stay at the Crowne Plaza Anchorage-Midtown. So glad to hear that the room was "great-looking" and clean! Nice to hear you enjoyed the JUNO Restaurant as well. We look forward to serving your hotel needs should business or pleasure bring you back to Anchorage Alaska.

4 out of 5

Good Deal for Summer Travel to Anchorage

Pros: Free Internet, Quiet
I travel to Anchorage frequently on business, and this was my first stay at the Crowne Plaza. I bought a package deal which included a rental car - it was a good price for summer travel in Anchorage. I would stay at the Crowne Plaza again - the staff was helpful & friendly, the hotel is conveniently located to my office, and the food wasn't bad!

Posted by , from Kodiak on Jul 23, 2012

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Comment from Hotel Management

Aug 4, 2015 by CP GM

Thank you for the 4 star rating, we hope you choose Crowne Plaza Anchorage-Midtown when business brings you our way again.

4 out of 5

Worth the price.

Pros: Free Internet, Quiet
The beds were amazing, the room was clean and neat. The only part not up to the rest was the hot water in the shower never got hot.

Posted by on Aug 5, 2011

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Comment from Hotel Management

Aug 4, 2015 by CP GM

Thank you for the 4 star review, glad to hear you enjoyed your stay. We have replaced our hot water system so your challenge should not be repeated for future guests!

4 out of 5

Clean environment, friendly and helpful staff

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Clean environment with very friendly and helpful staff. Good hotel overall but location is not the best. Need a car if planning on spending time in downtown Anchorage or exploring.

Posted by , from Colorado Springs on Feb 7, 2011

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Comment from Hotel Management

Aug 11, 2015 by GM

We appreciate your business and feedback.

About the Crowne Plaza Anchorage Midtown, an IHG Hotel

Location 109 W International Airport Rd, Anchorage, AK 99518

Property Features

Crowne Plaza Anchorage Midtown, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Anchorage Midtown, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3.5-star Anchorage hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 5 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Anchorage Alaska Railroad Depot (7.3 km / 4.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Crowne Plaza Anchorage Midtown, an IHG Hotel offers 165 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Flat-screen televisions come with premium digital channels and first-run movies. Bathrooms include complimentary toiletries and hair dryers. This Anchorage hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • First-run movies
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

JUNO - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00–15.00 for adults, and USD 0.00–15.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Anchorage Midtown
  • Crowne Plaza Hotel Anchorage Midtown
  • Crowne Plaza Anchorage Midtown Hotel
  • Crowne Plaza Anchorage-Midtown Hotel Anchorage

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.