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4.1 out of 5

"Staff was pleasant and rooms were spacious and clean. Great experience. " More

By a verified traveler on Mon 16 Dec 2019

Hotel Description

3.5-star hotel near Billy Graham Library

Near the airport

You'll find Billy Graham Library and Renaissance Park within 3 miles (5 km) of this hotel. Charlotte Convention Center and Bank of America Stadium are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 274 guestrooms also offer MP3 docks and LCD TVs with satellite channels. WiFi, wired Internet, and refrigerators are also available.

Suite, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$94* Per night/room Oct 29 - Oct 30

King, Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Premium Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Conference)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Hotel Charlotte ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Hotel Charlotte

Everyone (20) Couples (4) Family (3)
4 out of 5

Posted by on Sep 13, 2020

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Comment from Hotel Management

Sep 18, 2020 by Kevin

Thanks for choosing our hotel!

5 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by Kevin

Thanks for choosing our hotel!

5 out of 5

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Kevin

Thanks for your rating and choosing our hotel!

5 out of 5

Posted by on Jun 25, 2020

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Comment from Hotel Management

Jul 2, 2020 by Kevin

Thanks for choosing us!

5 out of 5
Staff was pleasant and rooms were spacious and clean. Great experience.

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Kevin

Thanks so much for choosing us. We hope to have your return soon!

1 out of 5
Rude service checking in, room smelled of marijuana and smoke

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 6, 2019 by Kevin

I apologize for your experience as it does not reflect the level of service and quality we expect to deliver. I hope you will give us another chance as I'm sure your stay will be much better.

5 out of 5
Great service all around food was great also front desk and maintenance

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Kevin

Thanks so much for your review and rating! I'm happy to see you enjoyed your stay and we hope to see you again soon!

5 out of 5
Everything was simply amazing from the time we got out of the car all the way to check out

Posted by , from Columbia on Nov 4, 2019

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Comment from Hotel Management

Nov 5, 2019 by Kevin

Thanks so much for you feedback. We hope to see you again soon!

5 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 14, 2019 by Kevin

Thanks for your rating!

3 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 17, 2019 by Kevin

Hi, Thanks for taking time to post your rating. We appreciate the feedback!

About the Embassy Suites Hotel Charlotte

Location 4800 S Tryon St, Charlotte, NC 28217

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Hotel Charlotte offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 13000 square feet (1208 square meters) and includes conference space. The business-friendly Embassy Suites Hotel Charlotte also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. A complete renovation of Embassy Suites Hotel Charlotte was completed in 2016. This 3.5-star Charlotte hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1989
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Charlotte-Douglas Intl. Airport (CLT) (10.8 km / 6.7 mi)
  • Train station: Charlotte Station (9.5 km / 5.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and safes. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature down comforters. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast. The hotel hosts a free manager's reception daily.

Embassy Suites Hotel Charlotte has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte
  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte Hotel
  • Embassy Suites Hotel Charlotte Charlotte
  • Embassy Suites Hotel Charlotte Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.