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"We had a very good experience, nice room, great breakfast, happy hour l! Staff was very nice. " More

By a verified traveler on Mon 20 Sep 2021

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Hotel Description

3.5-star hotel near Renaissance Park

Near the airport

Within 2 miles (3 km) of this Charlotte hotel, you'll find Renaissance Park and Billy Graham Library. SouthPark Mall and Charlotte Convention Center are also within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and free airport shuttle. Enjoy freebies like on-the-go breakfast and an area shuttle

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Mar 3 - Mar 4

King, Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Premium Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Conference)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Hotel Charlotte ratings based on 27 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Hotel Charlotte

Everyone (17) Couples (4) Family (4)
5 out of 5

Posted by on Aug 26, 2022

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5 out of 5

Posted by on Aug 8, 2022

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3 out of 5

Posted by on Mar 13, 2022

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5 out of 5

Posted by on Feb 7, 2022

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5 out of 5
We had a very good experience, nice room, great breakfast, happy hour l! Staff was very nice.

Posted by , from DANVILLE on Sep 20, 2021

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Comment from Hotel Management

Sep 21, 2021 by Kevin

Thanks so much for staying with us!

1 out of 5

Posted by , from Sanford on Aug 23, 2021

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1 out of 5
The maintenance man was very nice. He came and fixed our tv for us. The fro t desk people were rude. The room was dirty. The toilet ran all night , the coffee pot leaked , the pool was being worked on. It was burning up hot in the common area. We went to check out and the man did not even ask how our stay was. Would not recommend this hotel to anyone

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Kevin

Thanks very much for you comments. Please accept our apologies as your room clearly fell below our standards. I've forwarded your comments to the team so we can quickly address the items mentioned. We hope you will consider giving us another opportunity as we are confident your experience will be much better.

1 out of 5

Posted by on Jul 19, 2021

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5 out of 5
We loved the layout and the room. The staff had limited knowledge of the area and things to do or places to eat. The only small issue we had was a really dirty coffee pot in the room. Otherwise, we loved the hotel!

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 15, 2021 by Kevin

Thanks so much for choosing our hotel. While we are happy to hear you enjoyed your stay with us, please accept our apologies for the cleanliness and service shortfalls. We will be sure to address with the team. We hope to see you back soon!

5 out of 5
I property was beautiful however, I drove three hours to stay there to take my kids to the pool and it was NOT OPEN!!! VERY DISAPPOINTING!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 6, 2021 by Kevin

Please accept our apologies for the pool closure. We can certainly understand the disappointment. We hope you will give us another opportunity as we are reopening the area soon.

About the Embassy Suites Hotel Charlotte

Location 4800 S Tryon St, Charlotte, NC 28217

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 13000 square feet (1208 square meters) and includes conference space. A fitness center, a terrace, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Hotel Charlotte. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. For a fee, parking is available. This 3.5-star Charlotte hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Hotel Charlotte has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 20 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte
  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte Hotel
  • Embassy Suites Hotel Charlotte Charlotte
  • Embassy Suites Hotel Charlotte Hotel Charlotte

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.