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"We were told we could get an early check in and when we got there they said we couldn’t and we had to sit around for 3 hours. I understand that check ... " More

By a verified traveler on Tue 11 Oct 2022

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Hotel Description

3.5-star Art Deco hotel near Charlotte Motor Speedway

In shopping district

You'll be within half a mile (1 km) of Rocky River Golf Club and 2 miles (3 km) of Charlotte Motor Speedway with a stay here. Hendrick Motorsports Complex and MagiQuest are also within 2 miles (3 km).

Golf course, dining

This smoke-free hotel features a golf course, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the indoor pool and free perks like cooked-to-order breakfast and a shopping center shuttle.

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$136* Per night/room Dec 11 - Dec 12

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Standard Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Everyone (10) Couples (3) Family (5)
4 out of 5
We were told we could get an early check in and when we got there they said we couldn’t and we had to sit around for 3 hours. I understand that check in is at 4 but don’t tell me we can get in our room at 1:00 and then go back on your word when we get there. On Sunday night we went down to the restaurant but were told we couldn’t order food because the kitchen was backed up. They told us it would be about 15 minutes before we could order, we waited 30-45 minutes and still went to bed with no food. We have stayed here for the past 2 years but this is our last. Very disappointed

Posted by on Oct 11, 2022

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Comment from Hotel Management

Oct 11, 2022 by GM

Dear Tammie,Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve.Sincerely,Alan BensonGeneral Manager

5 out of 5

Posted by on Jun 25, 2022

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2 out of 5
Bathroom has mold, peeling wallpaper, dirt in the corners and in general not in a condition equal to its nearly $200 a night price tag. The pool and spa were closed for repair with no discount.

Posted by on Jun 7, 2022

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Comment from Hotel Management

Jun 10, 2022 by GM

Dear Robert, I’m sorry that you did not find us to be a good value and that your room was not met with our excellence in service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Benson General Manager

5 out of 5
Staff was great this will be my family vacation stay for ever

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 3, 2022 by GM

Dear Marilyn, Thank you for taking the time to share your experience and for championing our hotel! We are happy to know that we provided great service and we appreciate you choosing to stay with us. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Alan Benson General Manager

3 out of 5

Posted by on Jan 2, 2022

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2 out of 5
Check-in was especially rough. Rooms were not ready for early check-in or regular check-in. There were only 2 front desk personnel to take care of everyone for a very busy weekend. Many guests could not check-in until after 8pm and it took at least 45 minutes in line to get checked in. We are well aware that attracting staff is rather difficult since covid so we do understand. Hopefully soon hiring good people will be able to happen and things will be much better for this property.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 2, 2021 by GM

Dear Julie, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided. We are diligently working on getting our staffing up to pre-COVID levels and appreciate your understanding during these unique times. I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused and thank you for taking the time to write. Sincerely, Alan Benson General Manager

3 out of 5
Spa was closed, hot tub was closed, room door was broken, very outdated and extremely pricy for what you get.

Posted by , from VIRGINIA BEACH on Oct 12, 2021

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Comment from Hotel Management

Oct 13, 2021 by GM

Dear ELIZABETH, I’m sorry that you did not find us to be a good value and that our spa and hot were closed. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Benson General Manager

5 out of 5
This hotrl was great. It offered 2 free drinks and a great breakfast

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by GM

Dear Anonymous, Thank you for sharing this frame-worthy review. I feel our amenities are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We will be looking forward to serving you in the future. Best, Alan Benson General Manager

1 out of 5
Took over a hour to check in. The floor next to the bathroom was wet. This was the worst hotel ive ever stayed in.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by GM

Dear Anonymous, Thank you for bringing these matters to our attention. I immediately became disheartened when reading your review. I'm very sorry for your poor arrival experience. Please accept our deepest apologies regarding the issues you encountered with your accommodations. What you experienced is not typical and your comments have been conveyed to upper management to be addressed. Again, thank you for your review and we hope to better serve you in the future. Sincerely, Alan Benson General Manager

3 out of 5

Posted by on Aug 3, 2021

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About the Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Location 5400 John Q Hammons Dr, Concord, NC 28027

Property Features

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. A 24-hour business center and limo/town car service are available. A 24-hour fitness center, spa services, and a terrace are also featured at the business-friendly Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa. Parking is available for a fee. The property offers extended parking privileges. This 3.5-star Concord hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 11 levels
  • 4 sq m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers 308 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Concord hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has a restaurant serving lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a golf course, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Botanica. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Car recommended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte-Concord/Golf
  • Embassy Suites Charlotte-Concord/Golf Concord
  • Embassy Suites Charlotte-Concord/Golf Resort
  • Embassy Suites Charlotte-Concord/Golf Resort Concord
  • Embassy Suites Hilton Charlotte-Concord-Golf Resort
  • Embassy Suites Hilton Resort
  • Embassy Suites Hilton Charlotte-Concord-Golf
  • Embassy Suites Hilton
  • Embassy Suites Charlotte Concord/Golf Resort Spa
  • Embassy Suites by Hilton Charlotte Concord Golf Resort Spa
  • Embassy Suites by Hilton Charlotte Concord Golf Resort Spa

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.