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"Spa was closed, hot tub was closed, room door was broken, very outdated and extremely pricy for what you get. " More

By a verified traveler on Tue 12 Oct 2021

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Hotel Description

3.5-star Art Deco hotel near Charlotte Motor Speedway

In shopping district

Within 2 miles (3 km) of this well-placed hotel, you'll find Charlotte Motor Speedway and Concord Mills. Also, Rocky River Golf Club is within half a mile (1 km) and Hendrick Motorsports Complex is within 2 miles (3 km).

Golf course, dining

A golf course, a 24-hour gym, and a restaurant are all featured at this Art Deco hotel. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the indoor pool and free perks like cooked-to-order breakfast and a shopping center shuttle.

Comfy beds, WiFi

The 308 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Other amenities include MP3 docks, sofa beds, and LCD TVs with cable channels.

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$127* Per night/room Nov 22 - Nov 23

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Standard Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Everyone (11) Couples (2) Family (5)
3 out of 5
Spa was closed, hot tub was closed, room door was broken, very outdated and extremely pricy for what you get.

Posted by , from VIRGINIA BEACH on Oct 12, 2021

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Comment from Hotel Management

Oct 13, 2021 by GM

Dear ELIZABETH, I’m sorry that you did not find us to be a good value and that our spa and hot were closed. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Benson General Manager

5 out of 5
This hotrl was great. It offered 2 free drinks and a great breakfast

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by GM

Dear Anonymous, Thank you for sharing this frame-worthy review. I feel our amenities are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We will be looking forward to serving you in the future. Best, Alan Benson General Manager

1 out of 5
Took over a hour to check in. The floor next to the bathroom was wet. This was the worst hotel ive ever stayed in.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by GM

Dear Anonymous, Thank you for bringing these matters to our attention. I immediately became disheartened when reading your review. I'm very sorry for your poor arrival experience. Please accept our deepest apologies regarding the issues you encountered with your accommodations. What you experienced is not typical and your comments have been conveyed to upper management to be addressed. Again, thank you for your review and we hope to better serve you in the future. Sincerely, Alan Benson General Manager

2 out of 5
Pros: In a booming area with an outlet mall and local restaurants for even the pickiest eater. Front desk agent, Whitney, was amazing and helpful. Cons: The hotel charges $8 per day for self parking. The hotel is in need of upgrading furniture. It was old and soiled. The on-site restaurant is closed as well as the spa. However, we are not fully out of the pandemic, so this is to be expected. Housekeeping will not do a daily cleaning of your room...too short staffed. Amenities are available at the front desk. No bellman is on staff, so be prepared to possibly wait for a cart if arriving or departing during rush hours. During the evening reception, the bartender wiped his nose a few times, never washed his hands and was handling beverages and bagged chips. If you are not a pet lover, this is not your place to stay. Unbeknownst to us, there were several hotel guests going in and out with large full sized dogs. Not service animals, but regular dogs. Overall, we made it work because we had a nice view and the morning breakfast and the front desk staff helped to make up in the areas that the hotel is lacking.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by GM

Dear Anonymous, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Alan Benson General Manager

5 out of 5

Posted by on Apr 17, 2021

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Comment from Hotel Management

Apr 30, 2021 by GM

Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Alan Benson General Manager

3 out of 5
Check in was long. Room had mold in the shower and didn’t look like it had been cleaned very well. Only one person at service deck when trying to check out so I ended up checking out online. On a good note the lady that works the café and made our coffee has to be the sweetest lady I’ve ever seen. She is a true blessing to the hotel. The lady that worked the complementary drinks was also very sweet.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 6, 2021 by GM

Dear Anonymous, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Alan Benson General Manager

4 out of 5

Posted by on Mar 30, 2021

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4 out of 5
Nothing unique. So empty felt eerie. Spacious empty cavernous nothing. Look to the right nothing, to the left nothing, straight ahead nothing. Chihuly glass behind sparse check in was the highlight. Breakfast behind the waterfalls - where's the waterfalls, no sound of a waterfall at all.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 30, 2021 by GM

Dear Anonymous, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Alan Benson General Manager

5 out of 5
Very luxurious accommodations! Suites and staff are amazing!

Posted by on Feb 21, 2021

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2 out of 5
We stayed for two nights after we got married. We thought this would be an upgrade of a hotel stay but we were very disappointed. First we were told we had to pay for parking. Why? It is you parking lot. I did not see anything about the parking fee when I booked the room. He told me it was on the sight. I looked long and hard and I did find it under polices. It should be listed where I would see it not buried. Then we got to our room and the seal on the door was broke. I thought it should be okay. In the hallway the was two chicken wings which remained the entire two days. No one cleaned them up. I did tell the front desk about it. The next morning when I went to take a shower there was DIRTY wash clothes hanging on the shower rod. Disgusting!! Was anything cleaned. Also a dirty cup under the chair in the bedroom. I took pictures of everything. We only received one cup. I really am unsure of anything was cleaned. I just hope we don’t get sick if the room was not sanitized as it should have been. The pillows had a body oder smell to them. This was supposed to be a romantic experience for me and my husband but I was very disappointed.

Posted by , from Chesapeake VA on Dec 2, 2020

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About the Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Location 5400 John Q Hammons Dr, Concord, NC 28027

Property Features

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers its guests a golf course, an indoor pool, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 45,000 square feet (4 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa. Parking is available for a fee. The property offers extended parking privileges. This 3.5-star Concord hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 11 levels
  • 45,000 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Indoor pool
  • Number of living rooms
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers 308 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Concord hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa has a restaurant serving lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a golf course, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Car recommended
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte-Concord/Golf
  • Embassy Suites Charlotte-Concord/Golf Concord
  • Embassy Suites Charlotte-Concord/Golf Resort
  • Embassy Suites Charlotte-Concord/Golf Resort Concord
  • Embassy Suites Hilton Charlotte-Concord-Golf Resort
  • Embassy Suites Hilton Resort
  • Embassy Suites Hilton Charlotte-Concord-Golf
  • Embassy Suites Hilton
  • Embassy Suites Charlotte Concord/Golf Resort Spa
  • Embassy Suites by Hilton Charlotte Concord Golf Resort Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.