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4.2 out of 5

"The hotel is typical world class Hilton. Clean, comfortable and most of all safe. There is 24 hour security which if you have ever been to Charlotte ... " More

By a verified traveler on Sun 09 Jul 2017

Hotel Description

3-star hotel near Billy Graham Library

Near the airport

Within 3 miles (5 km) of this Charlotte hotel, you'll find Charlotte Regional Farmers Market and York Road Community Park. Bank of America Stadium and Charlotte Convention Center are also within 6 miles (10 km).

Renovated in 2017

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 157 guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Other amenities include 24-hour room service, flat-screen TVs, and free newspapers.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$98* Per night/room Oct 19 - Oct 20

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Charlotte Airport ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Charlotte Airport

Everyone (9) Couples (1) Family (5)
5 out of 5
Great hotel. Property is very clean and well kept. Staff were helpful and prompt. Room was adequate for my travel needs.

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 10, 2019 by Danielle

Thank you for the five star review! We are pleased to hear that we met your travel expectations and we hope you will have an opportunity to visit again soon. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

5 out of 5
Smile customer service room very clean very friendly and helpful

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 18, 2019 by Danielle

Thank you for recommending our clean rooms and friendly team to fellow travelers. We hope you will choose to join us in Charlotte again soon. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

1 out of 5
I would love to be able to review on my stay here except the hotel took it upon themselves to pass by booking because my method of payment hadn’t gone through same day. I was not contacted from the hotel or travelocity and found out at 1am the day of my reservation after a flight. The attendant was literally smiling letting me know that my room was booked and there wasn’t a way to stay in the hotel. AWFUL service and unapologetic. They didn’t notice Travelocity and didn’t care for my reservation. Unprofessional and rude. Hotel looks clean, however if you get to stay make sure no issues arise because they will happily not fix it.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 24, 2019 by Danielle

Thank you for your review. Per hotel policy, reservations must be guaranteed with a credit card to ensure funds are available to cover the cost of the room. The credit card on file was declined, so we were not able to guarantee the room for a late arrival. We have shared your feedback with our staff to ensure that our front desk team is prepared to assist travelers as best as possible in a situation such as this one. We are grateful for your time and wish you all the best during your future travels. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

5 out of 5

Posted by on Jun 24, 2019

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5 out of 5
Everything was well managed. A nice refuge from busted travel plans.

Posted by on Apr 13, 2019

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Comment from Hotel Management

May 1, 2019 by Danielle

Thank you for allowing us to provide a comfortable place to rest in Charlotte, NC. We hope the rest of your trip goes smoothly and you enjoy your final destination. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

5 out of 5

Posted by on Mar 31, 2019

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5 out of 5
Very friendly & helpful staff. Nice room and convenient location!

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 25, 2019 by Danielle

Thank you for the five star recommendation! We are delighted to hear that you enjoyed your stay and we hope you will choose to visit again soon. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

4 out of 5

Posted by on Jan 2, 2019

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4 out of 5

Sleep before we fly

The hotel is typical world class Hilton. Clean, comfortable and most of all safe. There is 24 hour security which if you have ever been to Charlotte is of great importance. I stayed at another hotel previously and woke up to my vehicle windows knocked out and anything of any value stolen. To me it worth the extra few bucks to stay here knowing that there is a guard on the lot at all times. This hotel also has a bar and restaurant. Nice to have a drink before bed without the worry of driving. It was a short easy trip to the airport to begin our adventure. Great start to out VACA!

Posted by , from Pittsburgh Pa on Jul 9, 2017

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Comment from Hotel Management

Jul 18, 2017 by Danielle

Thank you for allowing us to provide comfortable accommodations before flight out of the Charlotte airport. We appreciate all of the compliments that you have shared with our staff and fellow travelers. We hope you had a wonderful time on vacation and that you will visit again soon. Sincerely, Hilton Garden Inn Charlotte Airport Management Team

2 out of 5

Charlotte 2015

Terrible!!! Shuttle service, 1 hour waiting at 33F ambient and when I returned to the airport I had to pay a taxi. Shuttle was not available as advertised. Not recommended.3

Posted by , from P on Dec 20, 2015

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Comment from Hotel Management

Dec 28, 2015 by Danielle

Thank you for your review! We are truly sorry for the miscommunication that occurred regarding our shuttle service. Our complimentary airport shuttle runs on the hour and half hour in the mornings. Guests are asked to sign up the night before to ensure they have a seat on the shuttle at their preferred departure time. The shuttle is also available for pick ups in the evenings. Travelers are welcome to reach out to our front desk team if they have any questions regarding our shuttle service. Thanks again for all of your time and feedback. We wish you the best of luck during future travels! Sincerely, Hilton Garden Inn Charlotte Airport Management Team

About the Hilton Garden Inn Charlotte Airport

Location 2400 Cascade Pointe Blvd, Charlotte, NC 28208

Property Features

Hilton Garden Inn Charlotte Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1800 square feet (162 square meters). The business-friendly Hilton Garden Inn Charlotte Airport also features tour/ticket assistance, a garden, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Self parking is free. A complete renovation of Hilton Garden Inn Charlotte Airport was completed in 2017.

  • 1 building
  • 157 guestrooms or units
  • 5 levels
  • 1800 sq ft of conference space
  • 162 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (7.7 km / 4.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Hilton Garden Inn Charlotte Airport offers 157 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

The Garden Grille and Bar - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10.95 per person (approximately)
  • Extended parking fee: USD 25 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Charlotte Airport
  • Hilton Garden Inn Hotel Charlotte Airport
  • Hilton Garden Inn Charlotte Airport Hotel
  • Hilton Garn Inn Charlotte
  • Hilton Charlotte Charlotte
  • Hilton Garden Inn Charlotte Airport Hotel
  • Hilton Garden Inn Charlotte Airport Charlotte
  • Hilton Garden Inn Charlotte Airport Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.