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"They did not train the late night desk clerk on how to handle guests who took advantage of the check in via email. He kept searching for my reservatio ... " More

By a verified traveler on Fri 18 Feb 2022

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Hotel Description

3-star hotel near Duke University

Close to airport

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Duke University and within 2 miles (3 km) of Duke University Hospital. Also, Rhine Research Center Museum is within half a mile (1 km) and Durham VA Medical Center is within 2 miles (3 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$98* Per night/room Jul 8 - Jul 9

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Millennium Durham ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Durham

Everyone (9) Couples (3) Family (8)
2 out of 5
The property was beautiful and I was looking forward to staying there. Unfortunately they had no power and we were not able to check. so we went elsewhere.

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jul 1, 2022 by Hotel Manager

Hello Gary- we apologize you experienced the Durham area power outage. Duke energy attributed the area outage due to the storm occurrence . We hope you will give us another opportunity in future.

3 out of 5
They did not train the late night desk clerk on how to handle guests who took advantage of the check in via email. He kept searching for my reservation and finally realized I was already checked in with a complete registration card and keys attached in the bucket. Train better.

Posted by , from BURKE on Feb 18, 2022

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Comment from Hotel Management

Feb 21, 2022 by GM

We were sorry to hear about your stay. We hope you will try us again in the future so you can experience the type of service we can provide our guests. Unfortunately due to COVID we have had to limit service that used to be provided, We have had to limit guest contact by not entering occupied room, also our F&B operations have been closed for the last year and a half. We do thank you for your understanding during this horrible time.

4 out of 5

Posted by , from Goldsboro on Dec 10, 2021

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4 out of 5
Staff very friendly and patience Did not lilke not a microwave in room

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 16, 2021 by GM

Thank you

1 out of 5
They took away my resurvation paid alot extra

Posted by on Oct 30, 2021

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Comment from Hotel Management

Nov 1, 2021 by GM

Thank you, you would have to contact Travelocity for any changes to your reservation.

5 out of 5
Convenient location. Reasonable rates.

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 20, 2021 by GM

Thank you

5 out of 5
It was clean. Check in was easy.

Posted by on Sep 11, 2021

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Comment from Hotel Management

Sep 12, 2021 by LisaH, Rms Divsion Mgr, Millennium Hotel Durham

Thank you for letting us know about your experience. We very much appreciate your business. We hope to serve you again in the future.

1 out of 5
Once I arrived they no longer had the room I originally ordered and blew me off by say that I could get a refund

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 28, 2021 by Lisa H, Rooms Division Manager

Thank you for your feedback. Your comments help us learn what we need to improve to make your future stay more enjoyable. I will share your experience with our team and I hope you'll give us another opportunity the next time your travels bring you to Durham.

3 out of 5
Bathroom door wouldn’t close, missing smoke detector, holes burnt in curtains and weird smell in room.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 21, 2021 by Jim

We are sorry for those items you experienced. Thank you for your post.

5 out of 5
No complaints

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 21, 2021 by Jim

Thank you for your positive post. We do hope to have you with us again in future.

Renovations + Closures

The following facilities or services will be unavailable until December 31 2022 (date subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping

Property Features

Millennium Durham offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Millennium Durham. Self parking is free. This 3-star Durham hotel is smoke free.

  • 316 guestrooms or units
  • 4 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Durham Station (5.3 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Millennium Durham offers 316 accommodations with safes and complimentary weekday newspapers. 40-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2017.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 10.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Durham Millennium Hotel
  • Millennium Durham
  • Millennium Hotel Durham
  • Millennium Durham Hotel
  • Millennium Durham Hotel
  • Millennium Durham Durham
  • Millennium Durham Hotel Durham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.