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4.5 out of 5

"Very clean and modern facility with a friendly and welcoming staff. " More

By a verified traveler on Sun 08 Jan 2023

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Hotel Description

Enjoy free weekday breakfast at this Charlotte hotel

In Charlotte

Within 3 miles (5 km) of this Charlotte hotel, you'll find Charlotte Regional Farmers Market and Renaissance Park. York Road Community Park and Carolinas Aviation Museum are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Feb 12 - Feb 13

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Charlotte Airport Lake Pointe ratings based on 26 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Everyone (13) Couples (5) Family (6)
5 out of 5
It was good

Posted by on Jan 14, 2023

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Comment from Hotel Management

Jan 16, 2023 by Drew Dunston General Manager

Dear Simone, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed your stay with us. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston General Manager

5 out of 5
Very clean and modern facility with a friendly and welcoming staff.

Posted by on Jan 8, 2023

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Comment from Hotel Management

Jan 9, 2023 by General Manager

Dear Lori, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our relaxing accommodations in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston General Manager

5 out of 5
Front desk employees were excellent; friendly, knowledgeable and attentive.

Posted by , from Rockville on Dec 31, 2022

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Comment from Hotel Management

Jan 1, 2023 by General Manager

Dear Michael, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew Dunston General Manager

4 out of 5
The king size rooms are small and there isn’t any place to put you’re bags or if you order food nowhere to eat. The photos of the king size rooms on the website make it seem much bigger, there is no coffee pot or closet for luggage

Posted by on Dec 15, 2022

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Comment from Hotel Management

Dec 17, 2022 by General Manager

Dear Genevieve, It is always a pleasure to hear that we were successful in providing our guests with a memorable stay. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. It was a joy to host your visit, and we look forward to your return to Tru by Hilton Charlotte Airport Lake Pointe one day soon.Drew Dunston General Manager

5 out of 5
Relaxed, simply feeling, cool.

Posted by on Nov 20, 2022

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Comment from Hotel Management

Nov 21, 2022 by General Manager

Dear Alan, Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Drew Dunston General Manager

5 out of 5
Tru hits a market niche for those needing an economical place to land but without sacrificing basic amenities. The rooms are smaller than some but still seem to have all the necessary ingredients for a short overnight or multi-day stay. This particular hotel shares property with a Hampton Inn for further options. The common space for breakfast was beautiful and well-managed. We stayed here twice, once coming into Charlotte and once leaving as it has excellent access and transportation to and from the airport.

Posted by on Oct 27, 2022

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Comment from Hotel Management

Oct 28, 2022 by General Manager

Dear Harlan, Thank you for making Tru by Hilton Charlotte Airport Lake Pointe a part of your travel plans. We are glad we were able to meet your expectations at a great price and that you were pleased with our well-kept accommodations. We are also delighted to learn that our location worked well for you and that you were able to take advantage of the shuttle service we offer. Thank you again for your generous comments. We look forward to your next visit! Drew Dunston, General Manager

3 out of 5

Posted by on Jul 10, 2022

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Comment from Hotel Management

Dec 6, 2022 by Drew Dunston General Manager

Dear Paul, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Drew Dunston General Manager

4 out of 5
Staying at Tru made our trip so much easier with their welcoming staff, beautiful rooms, the shuttle to the airport and being able to leave our car there is so helpful. We will be staying there again!

Posted by on May 8, 2022

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Comment from Hotel Management

May 9, 2022 by General Manager

Susan, we recognize your time is valuable and appreciate the feedback you have provided for Tru by Hilton Charlotte Airport Lake Pointe. We are delighted to know you loved our thoughtful hospitality and relaxing accommodations and could also take advantage of our shuttle services. It is a joy to see you are excited about returning. We look forward to exceeding your expectations once again. Drew Dunston, General Manager

3 out of 5
Not a single drawer in the room. No closet. Just a few pegs on the wall. A big fail on keeping your clothing in order. Trying too hard to be modern and edgy.

Posted by , from Northwoods on Apr 1, 2022

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Comment from Hotel Management

Apr 3, 2022 by General Manager

Geroge, thank you for evaluating your stay at our hotel. We are sorry for your disappointment with your room and that it did not meet your expectations. We are known for our exceptional service and attention to detail; therefore, we regret this was not your experience. We have reviewed your comments appropriately as we strive to enhance our guest experience at all levels. Thank you again for your review, and we look forward to another opportunity to regain your trust. Drew Dunston, General Manager

5 out of 5
Clean and modern facility. Friendly staff, and most important for me was shuttle service to airport.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 7, 2022 by General Manager

Jeffery, our gratitude for reviewing your stay at Tru by Hilton Charlotte Airport Lake Pointe. It is lovely to learn that you were pleased with our shuttle service, well-maintained property, and friendly associates. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Drew Dunston General Manager

About the Tru by Hilton Charlotte Airport Lake Pointe

Location 2227 Cascade Point Blvd Suite, Charlotte, NC 28208

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:

  • Swimming pool

Property Features

Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly Tru by Hilton Charlotte Airport Lake Pointe also features coffee/tea in a common area, dry cleaning/laundry services, and a front desk safe. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Charlotte hotel is smoke free.

  • 108 guestrooms or units
  • Built in 2020
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • LED television
  • Cable channels
  • Premium channels
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays.

Tru Lobby Bar - This bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Charlotte Airport
  • Tru By Hilton Charlotte Pointe
  • TRU BY Hilton Charlotte Airport LAK
  • Tru by Hilton Charlotte Airport Lake Pointe Hotel
  • Tru by Hilton Charlotte Airport Lake Pointe Charlotte
  • Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions