Within 3 miles (5 km) of this Charlotte hotel, you'll find Charlotte Regional Farmers Market and Renaissance Park. York Road Community Park and Carolinas Aviation Museum are also within 3 miles (5 km).
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.
Jan 16, 2023 by Drew Dunston General Manager
Dear Simone, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed your stay with us. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston General Manager
Jan 9, 2023 by General Manager
Dear Lori, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our relaxing accommodations in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston General Manager
Jan 1, 2023 by General Manager
Dear Michael, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew Dunston General Manager
Dec 17, 2022 by General Manager
Dear Genevieve, It is always a pleasure to hear that we were successful in providing our guests with a memorable stay. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. It was a joy to host your visit, and we look forward to your return to Tru by Hilton Charlotte Airport Lake Pointe one day soon.Drew Dunston General Manager
Nov 21, 2022 by General Manager
Dear Alan, Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Drew Dunston General Manager
Oct 28, 2022 by General Manager
Dear Harlan, Thank you for making Tru by Hilton Charlotte Airport Lake Pointe a part of your travel plans. We are glad we were able to meet your expectations at a great price and that you were pleased with our well-kept accommodations. We are also delighted to learn that our location worked well for you and that you were able to take advantage of the shuttle service we offer. Thank you again for your generous comments. We look forward to your next visit! Drew Dunston, General Manager
Dec 6, 2022 by Drew Dunston General Manager
Dear Paul, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Drew Dunston General Manager
May 9, 2022 by General Manager
Susan, we recognize your time is valuable and appreciate the feedback you have provided for Tru by Hilton Charlotte Airport Lake Pointe. We are delighted to know you loved our thoughtful hospitality and relaxing accommodations and could also take advantage of our shuttle services. It is a joy to see you are excited about returning. We look forward to exceeding your expectations once again. Drew Dunston, General Manager
Apr 3, 2022 by General Manager
Geroge, thank you for evaluating your stay at our hotel. We are sorry for your disappointment with your room and that it did not meet your expectations. We are known for our exceptional service and attention to detail; therefore, we regret this was not your experience. We have reviewed your comments appropriately as we strive to enhance our guest experience at all levels. Thank you again for your review, and we look forward to another opportunity to regain your trust. Drew Dunston, General Manager
Feb 7, 2022 by General Manager
Jeffery, our gratitude for reviewing your stay at Tru by Hilton Charlotte Airport Lake Pointe. It is lovely to learn that you were pleased with our shuttle service, well-maintained property, and friendly associates. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Drew Dunston General Manager
The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly Tru by Hilton Charlotte Airport Lake Pointe also features coffee/tea in a common area, dry cleaning/laundry services, and a front desk safe. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Charlotte hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.
Guests are served free buffet breakfast on weekdays.
Tru Lobby Bar - This bar serves light fare only.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.