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4.4 out of 5

"Walk in shower in ADA room #104 floods floor, has to lay down extra towels 😂😂 " More

By a verified traveler on Tue 06 Jun 2023

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Hotel Description

3-star hotel near Renaissance Park

Near the airport

You'll be within half a mile (1 km) of Renaissance Park and 2 miles (3 km) of Billy Graham Library with a stay here. Charlotte Premium Outlets and Bank of America Stadium are also within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free continental breakfast each morning.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room Mar 29 - Mar 30

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Airport/Lake Pointe ratings based on 36 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone (17) Couples (6) Family (10)
5 out of 5

Posted by on Dec 15, 2023

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4 out of 5

Posted by on Oct 18, 2023

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1 out of 5

Posted by on Jun 28, 2023

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5 out of 5
Walk in shower in ADA room #104 floods floor, has to lay down extra towels 😂😂

Posted by on Jun 6, 2023

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Comment from Hotel Management

Jun 10, 2023 by Shylynne Silvers

Thank you for your positive review! We are so pleased to learn that you had a wonderful experience. Should your travels bring you back to Charlotte in the future, we would love the opportunity to have you as our guests again.

5 out of 5
Friendly staff.

Posted by on May 29, 2023

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Comment from Hotel Management

Jun 10, 2023 by Shylynne Silvers

Thank you for your positive review! We are so pleased to learn that you had a wonderful experience. Should your travels bring you back to Charlotte in the future, we would love the opportunity to have you as our guests again.

3 out of 5
Was not very clean (i.e. a hair on the pillow and room looked grungy); no handsoap and shower head was pointed out to the floor when turned on. Just a business trip, but I expected a lot more for the price.

Posted by on Mar 4, 2023

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Comment from Hotel Management

Mar 16, 2023 by Elisha Wenceslao - AGM1

Dear Jason: We hope you will accept our apology for your overall disappointment with your visit. We take your feedback very seriously and will share with our team so we can make the appropriate adjustments to improve our guest's experiences going forward. We hope that on a future visit to our area, that we will have another opportunity to better your experience at our hotel. If I can be of any assistance to you, please feel free to contact me directly.

5 out of 5
Great property and good value. It's very near the airport and airport shuttle provided.

Posted by on Feb 2, 2023

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Comment from Hotel Management

Feb 5, 2023 by Elisha Wenceslao - Assistant General Manager

Hello Michael, Thank you for your awesome review. I will be sure to share this with our entire team. We hope to see you again during your next visit to Charlotte, NC.

5 out of 5
Nice property. Personnel great. snacks and bar was a plus

Posted by on Nov 17, 2022

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Comment from Hotel Management

Nov 18, 2022 by Shylynne Silvers Assistant General Manager II

Thank you for your positive review! We are so pleased to learn that you had a wonderful experience. Should your travels bring you back to Charlotte in the future, we would love the opportunity to have you as our guests again.

5 out of 5

Posted by on Oct 11, 2022

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5 out of 5

Posted by on Jun 20, 2022

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About the Hyatt Place Charlotte Airport/Lake Pointe

Location 4119 South Stream Boulevard, Charlotte, NC 28217

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 01 to May 27:

  • Swimming pool

Property Features

Hyatt Place Charlotte Airport/Lake Pointe offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Hyatt Place Charlotte Airport/Lake Pointe. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3-star Charlotte hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Airport/Lake Pointe offers 122 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Hyatt Place Charlotte Airport/Lake Pointe has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 18
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per day
  • Uncovered extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte City Park
  • Hyatt Place Hotel Charlotte City Park
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel
  • Hyatt Place Airport/Lake Pointe Hotel
  • Hyatt Place Charlotte City Park Hotel Charlotte
  • Hyatt Place Charlotte Pointe
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel
  • Hyatt Place Charlotte Airport/Lake Pointe
  • Hyatt Place Charlotte Airport/Lake Pointe Charlotte
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel Charlotte

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 8:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.