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4.4 out of 5

"The staff was so helpful Rooms was neat and clean " More

By a verified traveler on Wed 29 Aug 2018

Hotel Description

3-star hotel near Renaissance Park

Close to airport

You'll find Renaissance Park and Billy Graham Library within 2 miles (3 km) of this hotel. Also, Carolinas Aviation Museum is within 3 miles (5 km) and Charlotte Premium Outlets is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 122 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, coffee/tea makers, and down comforters.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$91* Per night/room Nov 1 - Nov 2

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Airport/Lake Pointe ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone (9) Family (2)
5 out of 5
I enjoyed the 24/7 food service. The open bar is a novel idea. The staff is very professional and inclusive. They made sure that I was taken care of.

Posted by on Aug 16, 2019

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5 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Rudy V.

Thank you for the feedback.

4 out of 5
Enjoyed all the amenities. The only thing missing were microwaves in the rooms.

Posted by on May 16, 2019

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Comment from Hotel Management

May 16, 2019 by Candace

Thanks for your reivew! Sadly, the Hyatt Place standard does not include microwaves in the rooms. We have one available in the lobby, but not the rooms. We look forward to another opportunity to host your stay though!

4 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

May 14, 2019 by Candace

Thanks for the review!

5 out of 5

Posted by on Feb 5, 2019

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5 out of 5

Staff was wonderful

The staff was so helpful Rooms was neat and clean

Posted by on Aug 29, 2018

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1 out of 5

Room was smoked in

Pros: Didn't
Cons: New management
Checked in at 11:30 pm, got into the room and it had a heavy smell if cigarettes. The desk said that they were full. We had no choice but to stay in it. The next morning I told the front desk again about it and all they could say is sorry about that. A lady that was in the lobby and overheard me tell them, spoke up also said they had given her that room at 5:00 pm and they moved her to another room, so the front desk knew that there was a problem with that room all night long before we checked in. This is not a Hyatt quality hotel by any means. Avoid staying there if you can. Management is all about the revenue and not the customer.

Posted by on Dec 20, 2016

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4 out of 5
Cons: Add bacon to the breakfast :o).
Very good. Friendly staff. Clean room. Good location (did not have issues with airport noise in the proximity).

Posted by on May 30, 2016

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5 out of 5

Very nice hotel at a reasonable rate

Pros: Large room and variety of snack items available at front desk.
The hotel was clean and modern. Rooms was comfortable and quiet. Staff was knowledgable and helpful. Free breakfast included freshly scrambled eggs, grits, and a variety of pastries and juices.

Posted by , from Atlanta, GA on Nov 17, 2015

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5 out of 5

NICE HOTEL

Pros: THE NEATNESS, GOOD BREAKFAST, FRIENDLY STAFF.
I FELT COMFORTABLE THE MINUTE I GOT THERE. THE STAFF WAS VERY FRIENDLY AND ATTENTIVE. THE ROOM WAS NICE AND CLEAN, COMFORTABLE.

Posted by , from NEW YORK on Sep 14, 2015

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About the Hyatt Place Charlotte Airport/Lake Pointe

Location 4119 South Stream Boulevard, Charlotte, NC 28217

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 23 September to 22 May:

  • Swimming pool

Property Features

Hyatt Place Charlotte Airport/Lake Pointe offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Hyatt Place Charlotte Airport/Lake Pointe also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (9.2 km / 5.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Airport/Lake Pointe offers 122 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with unspecified sofa beds. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Hyatt Place Charlotte Airport/Lake Pointe has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is available on request from 4:30 AM to 12:30 AM. Fees may apply. Contact the property in advance to get details.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is offered on request from 4:30 AM to 12:30 AM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds. Safety features at this property include a smoke detector and window guards. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 0.00 and USD 11.00 per person (approximately)
  • Extended parking fee: USD 7.00 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte City Park
  • Hyatt Place Hotel Charlotte City Park
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel
  • Hyatt Place Airport/Lake Pointe Hotel
  • Hyatt Place Charlotte City Park Hotel Charlotte
  • Hyatt Place Charlotte Pointe
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel
  • Hyatt Place Charlotte Airport/Lake Pointe
  • Hyatt Place Charlotte Airport/Lake Pointe Charlotte
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.