2/10 Terrible
Barbara
Traveled with family
Feb 13, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in October 2023 and rated the hotel 5 stars. This trip I brought family and had additional family book here and it was horrible!!! We called to say we were going to have a late check in. The gentleman that answered the phone was very polite and said it was not an issue. When we arrived at 11:30 pm the front desk lady had an attitude and rolled her eyes when we walked up to register. I guess she was mad she had to get off the couch from her nap! Our room was dirty and garbage was still in room from previous guests. Found out the room my in laws had also had garbage and a beer can left in their room.
The front lobby is clean and the breakfast was good. The morning and early day staff was nice but on our last night we ordered pizza so we could all eat as a family and say our goodbyes. I asked the lady working the front desk if it was ok to eat in the ONLY DINING AREA THEY HAVE and she said “No it’s closed”. Did I forget to mention it was only 5:15pm! I said ok then I guess we’ll eat in the lobby and with an attitude she told me guests can not eat in the lobby. My husband then asked if that was the hotel’s policy to not let guests eat at the only tables and dining area they have and her response was “No, I just don’t want to clean up after ya’all”. We told her we’d clean up after ourselves which we did and the dining room looked better after we cleaned it then it did our entire trip. DO NOT WASTE YOUR MONEY STAYING HERE!