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"The hallway had a smell and was dirty. " More

By a verified traveler on Tue 10 Aug 2021

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Hotel Description

Hotel near Florence Mall in Florence

In Florence

At this Florence hotel, you'll be within 12 miles (20 km) of Northern Kentucky Convention Center and 16 miles (25 km) of Paul Brown Stadium. Cincinnati Music Hall and Hard Rock Casino Cincinnati are within 16 miles (25 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Soaking tubs

Boasting deep soaking bathtubs, the 92 guestrooms also offer refrigerators and LED TVs. Microwaves, room service, and separate bathtubs and showers are also available.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$57* Per night/room Dec 19 - Dec 20

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Hot Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

SureStay Hotel by Best Western Florence ratings based on 22 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Florence

Everyone (8) Couples (7) Family (7)
1 out of 5
The staff at check in was very nice but the hotel was gross. It took 4 rooms before we finally had a room. The first room already had someone staying in it. The next two smelled horrible. Finally the fourth room was ok to stay. We were told it was a pet friendly hotel and that’s why it smelled so bad. The two rooms smelled like Lysol over urine. If it wasn’t so late and we were meeting people in the area we would’ve left. But the lady at the desk was so nice to find a room that smelled good. Definitely wouldn’t return here. And learned to never pick a pet friendly hotel again!

Posted by on Oct 23, 2021

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Comment from Hotel Management

Nov 24, 2021 by GM of SureStay Hotel

Dear Stephanie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. I deeply regret that our facilities were not conducive to an above satisfactory experience. These issues will be addressed with our maintenance, housekeeping, and front desk staff, and we will do everything in our power to improve your next stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, General Manager SureStay Hotel by Best Western Florence

2 out of 5
Nothing unique about the property. There was a used needle in the vent in the shower. The shower curtain rod was falling off the wall on both ends. Paint was peeling. There was mold in the shower. The shower area does not have ventilation. The entire floor and room smelled like smoke and weed. Supposed to be smokeless facility.

Posted by on Sep 16, 2021

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3 out of 5
The hallway had a smell and was dirty.

Posted by on Aug 10, 2021

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3 out of 5
Dirty hall ways, outside trash cans full of ritting garbage, room neefed vaccuming.

Posted by on Aug 7, 2021

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2 out of 5
Our stay was terrible. It smelled like cheap hospital for the elderly, trying to give the facade of clean by spraying everthing with chemicals. Ice machine broken. No ice ever, trash on the floor, in the room, in the hall, on the stairs. Service so lazy they were ANNOYED if you ask anything. Breafast was 1 muffin, 1 micro sandwich, and it took two days to get juice machine working. 2 apples and 3 bananas. WE LEFT EARLY.

Posted by on Jul 26, 2021

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5 out of 5
Easy access from highway, clean and friendly.

Posted by on May 23, 2021

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1 out of 5
Very disgusting hotel. Seedy. Deteriorating. Commode did not work. Disgusting restroom sticky floor. Trashy

Posted by on May 21, 2021

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4 out of 5
The beds were comfortable, the furnature was new, the hallways and outside of hotel are wore out.

Posted by on Apr 20, 2021

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3 out of 5
I expected a bit better. The room had an old carpet musky smell. The tv only had about 15 working stations. The “Covid approved” breakfast consisted of 1 apple, one muffin, and one granola bar. No drinks of any kind. Hot water pressure was poor. The staff was pleasant though.

Posted by , from Alexander Arkansas on Sep 8, 2020

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Comment from Hotel Management

Sep 10, 2020 by Manager

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

4 out of 5

Posted by on Jun 20, 2020

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Comment from Hotel Management

Jun 20, 2020 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

About the SureStay Hotel by Best Western Florence

Location 8075 Steilen Dr, Florence, KY 41042

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free. A complete renovation of SureStay Hotel by Best Western Florence was completed in January 2019. This Florence hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 2 levels
  • Built in 1970
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. 37-inch LED televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining
  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Travelodge Cincinnati Hotel Florence South
  • Travelodge Florence Cincinnati South
  • Travelodge Florence Cincinnati South Hotel
  • Travelodge Cincinnati South Hotel
  • Travelodge Cincinnati South
  • Travelodge Wyndham Florence/Cincinnati South Hotel Florence
  • Travelodge Wyndham Florence/Cincinnati South Hotel
  • Travelodge Wyndham Florence/Cincinnati South Florence
  • Travelodge Florence / Cincinnati South
  • Travelodge Florence Cincinnat
  • SureStay Hotel Best Western Florence
  • SureStay Best Western Florence
  • Hotel SureStay Hotel by Best Western Florence Florence
  • Florence SureStay Hotel by Best Western Florence Hotel
  • Hotel SureStay Hotel by Best Western Florence
  • SureStay Hotel by Best Western Florence Florence
  • SureStay Hotel Best Western
  • SureStay Best Western
  • Travelodge Florence / Cincinnati South
  • Travelodge by Wyndham Florence/Cincinnati South
  • Surestay Best Western Florence
  • Surestay By Florence Florence
  • SureStay Hotel by Best Western Florence Hotel
  • SureStay Hotel by Best Western Florence Florence
  • SureStay Hotel by Best Western Florence Hotel Florence

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.