At this Florence hotel, you'll be within 12 miles (20 km) of Northern Kentucky Convention Center and 16 miles (25 km) of Paul Brown Stadium. Cincinnati Music Hall and Jack Cincinnati Casino are within 16 miles (25 km).
Renovated in 2019
This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.
Soaking tubs, WiFi
Boasting deep soaking bathtubs, the 92 guestrooms also offer WiFi and LED TVs. Refrigerators, microwaves, and room service are also available.
Sep 10, 2020 by Manager
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Jun 20, 2020 by Manager
On behalf of our entire staff, we thank you for your business and for rating your experience.
Jun 8, 2020 by Manager
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
Feb 14, 2020 by Manager
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.
Dec 17, 2019 by Hotel Manager
Dear Guest Thanks for sharing your nice experience. We are delighted to read you loved and enjoyed the service provided by our staff and you see our staff was very helpful and pleasant. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely Hotel Manager
Oct 3, 2019 by Jessica
I am very sorry that you did not enjoy your stay. We are working to shape the property up and I do hope you give us another chance in the future.
Sep 16, 2019 by Hotel Manager
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager
Aug 14, 2019 by Hotel Manager
Dear Guest, Thank you so much for your kind words. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. I’m also glad that you found us a clean and pleasant place to stay and that you liked our friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
Jul 27, 2019 by Hotel Manager
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager
Jul 27, 2019 by Hotel Manager
Dear Guest Thanks for choosing our hotel. I am so pleased that you found us smooth check-in and check-out with friendly staff. We are always trying to provide a great service. Your review is very important to us. It is really encouraging and motivate our staff. Please visit us again soon. Sincerely Hotel Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free. A complete renovation of SureStay Hotel by Best Western Florence was completed in January 2019. This Florence hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Florence hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service is available.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.