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"Breakfast was very limited. Didn’t get shipment " More

By a verified traveler on Sat 01 Jan 2022

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Hotel Description

Hotel near Children's Museum of Illinois in Decatur

Near the airport

Within 3 miles (5 km) of this Decatur hotel, you'll find Children's Museum of Illinois and Scovill Zoo. Overlook Adventure Park and HSHS St. Mary's Hospital are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Deluxe Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$65* Per night/room Jul 7 - Jul 8

Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hawthorn Suites by Wyndham Decatur ratings based on 24 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Decatur

Everyone (11) Couples (1) Business (1) Family (5)
2 out of 5
Very dirty and out of date. Food left in the fridge from someone else. Visible dirt under the couch just out of reach of the vaccuum but easy to see. Will not stay there again.

Posted by on Apr 16, 2022

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Comment from Hotel Management

May 20, 2022 by Cassie

Sorry to hear you were not happy with your service here . We take all feedback seriously.

4 out of 5
Breakfast was very limited. Didn’t get shipment

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 10, 2022 by Cassie

Thank you for your review ,we truly appreciate your business

2 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 30, 2021 by Cassie

Thank you for your rating of the property. We truly value all feedback. Thank you for your business.

5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 28, 2021 by Cassie

Thank you for your review. We truly appreciate your business . Sincerely

1 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 20, 2021 by Cassie

Thank you for your business.

5 out of 5
It was awesome it had a full mini kitchen living room with couch and chair and bed in a different area then the couch and bathroom/getting ready room off from the bedroom very nice. The only thing I seen was there was a picture hanging by the entrance that had something gross all over it.

Posted by on Jan 6, 2021

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Comment from Hotel Management

Jan 6, 2021 by Cassie

Thank you for taking the time out to review our property we truly appreciate your feedback. Thank you for your business . Sincerely,

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Mar 3, 2020 by Tequila

Thanks for the 4 stars, the staff worked really hard in impressing the guest.

1 out of 5
The room had two cockroachs in it, and the hotel refuses to refund my money for a seven night stay. I'm highly allergic to them & carry an epi pen.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Tequila Richardson

I am very, very sorry that you experience an horrible health scared. The phone conversation we had I explain to you countless times this is an non refundable reservation with travelocity. I am sorry that you mistaken stink bug for an cockroach. I do wish you and your family a great New Year. If your every in the Decatur area please do hesitate to contact me personal for a wonderful stay on me. Tequila

5 out of 5

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by T. Maple, GM

Thank you for your 5 star review! I am so pleased you enjoyed your stay with us and look forward to seeing you on your next visit to the area.

1 out of 5
I BOOKED HAWTHORN WYNDHAM APPROMOXITY 2 MONTHS AGO TRAVELING FROM HOUSTON...TO DECATUR. 2 DAYS BEFORE ARRIVAL I WAS NOTIFIED THAT THE STE. WAS UNDER CONSTRUCTION. WHY????????

Posted by on May 21, 2019

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Comment from Hotel Management

May 28, 2019 by T.Maple, GM

I am sorry that we were not able to honor your reservation. We weren't under construction, we were doing repairs to some water damaged rooms. Again, I apologize, it was an unavoidable situation.

About the Hawthorn Suites by Wyndham Decatur

Location 2370 S Mount Zion Road, Decatur, IL 62521

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. A roundtrip airport shuttle is free (available on request). A fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Hawthorn Suites by Wyndham Decatur. Free self parking is available. This Decatur hotel is smoke free.

  • 60 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hawthorn Suites by Wyndham Decatur offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 25-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, microwaves, and cookware/dishes/utensils. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hawthorn Suites by Wyndham Decatur offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Decatur
  • Hawthorn Suites Wyndham Decatur
  • Hawthorn Suites Wyndham Hotel Decatur
  • Hawthorn Suites By Wyndham Decatur Hotel Decatur
  • Hawthorn Suites Wyndham Decatur Hotel
  • Decatur Hawthorn Suites
  • Hawthorn Suites by Wyndham Decatur Hotel
  • Hawthorn Suites by Wyndham Decatur Decatur
  • Hawthorn Suites by Wyndham Decatur Hotel Decatur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.