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4.7 out of 5

"This has been one of the most wonderful surprise. I totally enjoyed everything about this stay and the community around it. I would definitely like ... " More

By a verified traveler on Tue 22 Aug 2023

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Hotel Description

3.5-star hotel perfect for exploring Elko

Heart of Elko

Within 2 miles (3 km) of this Elko hotel, you'll find Maverick Casino and Gold Country Casino. Roadhouse Casino and Elko Convention Center are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and free perks like full breakfast and free self parking.

Standard, Two Double Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$84* Per night/room Oct 8 - Oct 9

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard, King Bed, Accessible, Tub, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Parlor King Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shutters Hotel ratings based on 33 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shutters Hotel

Everyone (13) Couples (4) Family (13)
4 out of 5
Fine

Posted by , from CENTRAL POINT on Sep 6, 2023

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Comment from Hotel Management

Sep 8, 2023 by Christa K

Thank you for letting us know about your stay. We hope to see you on your next trip through Elko. :)

5 out of 5

Posted by , from HEALDSBURG on Aug 30, 2023

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Comment from Hotel Management

Aug 31, 2023 by Callie Tregidga

Greetings, Thank you for your recent stay and great review.

5 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Aug 28, 2023 by Callie Tregidga

Hi Crystal, Thank you for the great review and feedback!

5 out of 5

Posted by , from Incline Village on Aug 27, 2023

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Comment from Hotel Management

Sep 18, 2023 by Christa K

Thank you for letting us know about your stay! We appreciate the feedback and hope to see you again the next time you pass through.

5 out of 5
This has been one of the most wonderful surprise. I totally enjoyed everything about this stay and the community around it. I would definitely like to return and stay longer.

Posted by , from river forest on Aug 22, 2023

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Comment from Hotel Management

Aug 23, 2023 by Callie Tregidga

Hi Delia, We are very pleased to hear you were happy about your recent stay with us, and we look forward to seeing you again.

5 out of 5

Posted by , from Herriman on Aug 14, 2023

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Comment from Hotel Management

Sep 8, 2023 by Christa K

Thank you for the review! We appreciate your stay with us. :)

4 out of 5
Fast check in with friendly receptionist. Hotel very clean and upgraded, king bed comfortable with real pillows, good climate control in room. Stairwells are not in great shape, need cleaning and updating. Biggest negative is that housekeeping started early in rooms around us (8am) and were talking to each other very loudly while doing so, nonstop in the hallways and shouting between rooms…probably just catching up but not cool on any day but especially a Saturday morning.

Posted by , from Missoula on Aug 5, 2023

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Comment from Hotel Management

Aug 7, 2023 by Christa K.

Thank you so much for taking the time to leave us with some feedback! I apologize for housekeeping starting so early, we like to get started early to provide people with the earliest check-in times possible, but as a non morning person I can absolutely relate with not wanting to be woken up so early on a Saturday. I'm very glad to hear you enjoyed our newly remodeled rooms and comfortable beds. We hope to see you the next time you make your way through Elko, and wish you safe travels! :)

5 out of 5

Posted by , from ALPINE on Jul 23, 2023

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Comment from Hotel Management

Aug 13, 2023 by Christa K.

Thank you for taking the time to let us know about your stay. Best wishes!

5 out of 5
Friendly, easy check in and out, great breakfast

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jun 28, 2023 by Callie Tregidga

Hi Michael, Thank you for the great review and recent stay with us.

5 out of 5
Personnel were friendly and very helpful. Room was beautiful, comfortable with an incredibly comfortable bed and great pillows.

Posted by , from Aubrey on May 15, 2023

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Comment from Hotel Management

May 16, 2023 by Callie Tregidga

Hi Michele, Thank you for your recent review. We appreciate your recent stay with us and looking forward to seeing you again.

Property Features

Shutters Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and 3 meeting rooms. A vending machine, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly Shutters Hotel. A roundtrip airport shuttle (available on request) and a casino shuttle are free. Self parking is free. This 3.5-star Elko hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Built in 2000
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Elko Station (3.6 km / 2.2 mi)
  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Shutters Hotel offers 84 accommodations with iPod docking stations and coffee/tea makers. 42-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Elko hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 10:00 AM.

The Ruby Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Snowboarding nearby
  • Mountain climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Shutters Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.95 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.95 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elko Hilton Garden Inn
  • Hilton Garden Inn Elko
  • Hilton Garden Inn Hotel Elko
  • Hilton Elko
  • Hilton Garden Inn Elko Hotel Elko
  • Hilton Garden Inn Elko Hotel
  • Shutters Hotel Elko
  • Shutters Hotel Hotel
  • Hilton Garden Inn Elko
  • Shutters Hotel Hotel Elko

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.