Travelocity Verified Review
"I booked a one bedroom at the Bent Creek Golf Resort for November 19th-21st , 2020 on Travelocity’s website. The description said it sleeps 4 which is what I was looking for. My wife, three kids, and I were making the trip, but my son is only 2 so I didn’t see the need to include him in the count when I was searching for sleep accommodations as he was going to be in a pack n play. We arrived around 9 PM after a 6 hour drive to check-in. The young lady at the counter then informs me they could not check me in because we were over the occupancy limit for the room. I later found this policy detail about counting all children regardless of age is in the fine print on Diamond’s website, but I could not find where it was listed in the description on Travelocity’s website! She was nice enough to check for a larger suite, but there were none available. Luckily, we were able to find a hotel room about a half hour away, but Diamond Resorts is refusing to refund our money even though we showed up and wanted the room. After a few attempts contacting the resort and Travelocity and spending a couple hours in the process of talking to customer service, we haven’t been successful. They refused to check us in yet took over $600 from us!! How’s that for customer service and being family friendly?! "
A verified traveler from Guilford, IN stayed at Bent Creek Golf Village Resort by Diamond Resorts