Oceanside stay
You'll find Smathers Beach and Robbie's within 3 miles (5 km) of this Key West hotel. Fort East Martello Museum and Gallery and Key West Art and Historical Society are also within 2 miles (3 km).
Free beach shuttle
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like a free beach shuttle.
Free Internet, refrigerators
Boasting comforts like premium bedding and down comforters, the 216 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Refrigerators, room service, and coffee/tea makers are also available.
May 16, 2022 by Customer Service
We appreciate the feedback, Camella, and will have engineering look into this asap.
Mar 23, 2022 by Customer Service
Thank you for taking the time to share your feedback, Dale. It's great you had a pleasant stay with us. We're happy you enjoyed our great staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our amenities. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
Mar 23, 2022 by Customer Service
We appreciate the feedback, Dale. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.
Nov 26, 2021 by Customer Service
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
Nov 3, 2021 by Customer Service
Thank you for the excellent rating, Ronald! We endeavor to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton Grand Key Resort-Key West! We look forward to hosting you again soon.
Oct 5, 2021 by Customer Service
We appreciate you sharing your feedback, Tian. We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.
Oct 4, 2021 by Customer Service
Hi, Judi. We do not have bed bugs at the hotel. We have a vendor who continuously monitors our hotel (Orkin) to make sure we don’t have any problems like that. Can you please reach out to the front desk regarding the charges? Thank you.
Aug 12, 2021 by Customer Service
We’re so glad your time with us was so fabulous! We want our guests to experience only the most relaxing of visits and your positive review lets us know we’re succeeding. We appreciate your praise and hope to host you again for yet another positive stay. Have an outstanding day!
Jul 19, 2021 by mk
Thank you
Jun 6, 2021 by mk
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. Smoking is allowed in designated areas at this 4-star Key West hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Parking (limited spaces)
DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and safes. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Key West hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.