The accommodations and location were great. However, in order to use the hot tub you have to get the front office staff to let you in. The key pad was disabled. The hot tub has very limited hours 10am-7pm. During my stay, the office staff member was extremely rude and put out that I wanted to use the hot tub. I asked her how her day was going and she said fine unless someone wants to use the hot tub. She unlocked the hot tub room and stood at the door and directed me to shower down the hall before entering the hot tub. I was in my bathing suit and told her I already showered upstairs before I came down. She was so rude and dismissive so I went down the hallway to shower, and when I came back, she said you’re not going to be able to use the hot tub today . I’ve never been treated so rudely, she locked me out of the hot tub while I stood in my bathing suit in the lobby, , luckily someone from housekeeping came by and let me retrieve my belongings. I was a guest at the property for six nights and this encounter really ruined my vacation.I tried to get the woman’s name but she refused to provide it