Dec 30, 2019 by Sophia,CSR
Hello, Thank you for posting your feedback and for letting us knows about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your inconvenience. We hope that you will give us another chance to exceed your expectations in future.
Nov 18, 2019 by Sophia,CSR
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we are confident that you will see the change on your next visit.
Jul 29, 2019 by Manager
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
May 12, 2019 by Manager
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Apr 2, 2019 by Manager
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Feb 25, 2019 by Manager
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our location. We hope to see you again someday and to transform your opinion of our hotel and service.
Jan 8, 2019 by Manager
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.