2/10 Terrible
Scott
Traveled with family
Mar 9, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This honestly might be the worst hotel I’ve ever stayed in. Ever been in a very damp basement? That was the smell that engulfed us when we walked in. I will say check in was quite easy, though the staffer did constantly ask (four times) if we had pets (no). Things were worse in the room (room 113). Yes, we could hear the highway all night, it happens. However, the room simply was not clean, with the bathroom being particularly filthy (I have pictures). The room itself was extremely “humid,” like, even the linens felt wet. Thermostat was set at 74. I immediately bumped it down to 70, hoping it would remedy that problem. All it did was make us cold and wet 30 minutes later. Why you ask? The thermostat still read 74, so it just continued to pump out freezing air. Ridiculous.
At any rate, we really just wanted to get some sleep after long days of work/school and a six hour drive (we rolled in after 11). It really didn’t happen, as no one was comfortable. We refused to use the disgusting shower in the morning, so we saddled up to leave about 8:30. We were greeted outside by the same mildew smell combined with the worst cleaning solution I’ve ever encountered by a hospitality crew. We did not dare go near the breakfast area, so can’t speak on that.
In closing, I’m sure their management will add their canned response under this, though if they really had any concern for such a situation, they would issue a full refund for our stay, while ensuring this won’t happen to others.
Scott
Stayed 1 night in Mar 2024