10/10 Excellent
Stacy
Traveled with partner
May 6, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To be honest this was one of the worst hotels stays for my wife and me the none stop trains booming all night was one thing I know this is kind of out of your control. But the elevators was a nightmare not only did we have to walk down the stairs from the 16th floor after it stop, and we had to get off it again ditched us Sunday morning on the 25th floor after starting to go down the stairs an employee flagged us down and put us on the employee elevator. I do not know her name but she saved the day seeing I had all of my luggage with me. I also ask for our Bed Lenin to be changed Friday morning due to a large yellow stain on it and hair all over the bed sheets that was not our hair. This grossed my wife out to the point we went a got our on sheets to put down on the bed I ask a young lady at the front desk Friday morning at around 8:30 if she could let housekeeping know to change our bed sheets which never happened I do not like filling out surveys and trashing anyone over media my hope is you all fix the problems so future visits are more enjoyable please fill free to contact me if you want 205-363-4431 Chris R
Stacy
Stayed 3 nights in May 2024