"I like what they did to make our dog feel excepted " More
In shopping district
You'll find Dennis the Menace Park and Fisherman's Wharf within 2 miles (3 km) of this hotel. Also, Monterey Bay Aquarium is within 3 miles (5 km) and Carmel Beach is within 6 miles (10 km).
This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. There's an outdoor pool on site, and a 24-hour front desk and a terrace are also provided.
Sep 7, 2022 by Customer Care Team
Dear Guest, we are saddened to hear you did not have a good time at our hotel. On behalf of the hotel administration, we are truly sorry, and we hope you accept our profound apologies for the hardships you faced during your stay. We usually ensure that all facilities in our rooms are in perfect working condition prior to allocating them, so it is shocking that you struggled with the heatwave without a functioning A/C unit. We realize this was challenging for you, so we shall take all essential steps to look into the matter and rectify the situation without fail. We apologize for the behavior of our front desk staff regarding their inconsiderate approach to your complaint. Over the years, we have earned and maintained our reputation for being a hotel dedicated to its guests' satisfaction and comfort, so it is very atypical for us to receive such critical feedback. However, we're always looking for ways to improve our services and identify training opportunities with the help of valuable guest feedback. Thank you for sharing your review and voicing your opinion. We want to make the right changes and provide an outstanding guest experience on your next visit if you choose to stay with us.Kind regards,Customer Care TeamMariposa Inn and Suites
Sep 5, 2022 by Customer Care Team
Dear Joseph, thank you very much for letting us know that you had a great stay at Mariposa Inn and Suites. We're glad our accommodations and pet-friendly facilities worked out so well for you. Providing excellent amenities and pleasant services is what we're all about, so it is always exciting to know that our guests had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care TeamMariposa Inn and Suites
Nov 1, 2021 by Mario
Leo, We appreciate all the great feedback. Thanks again
Oct 18, 2021 by Guest Experience Team
Dear guest, thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take appropriate measures regarding the issues highlighted by you. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Kind regards, Customer Care Team Mariposa Inn and Suites
Oct 1, 2021 by Mario
Jeannine, We appreciate all the feedback. Thanks again for letting us know.
Sep 24, 2021 by Guest Experience Team
Hey there, Thank you for taking the time to review your stay with us. We appreciate the positive rating, despite facing some issues. We appreciate suggestions about how we can make things better for our guests in the future. Your comment about the pool timing is noted and we will see what we can do about this matter. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Customer Care Team Mariposa Inn and Suites
Aug 4, 2021 by Mario
We appreciate all your feedback & we apologize for the inconveniences you occurred. Thanks for letting us know
Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Mariposa Inn & Suites. Self parking is free. This 3-star Monterey hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access
Available in some public areas: Free WiFi
Free self parking
Mariposa Inn & Suites offers 50 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.
Guests are served free on-the-go breakfast daily from 7:00 AM to 9:30 AM.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.