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4.5 out of 5

"We had a great time, not only was the hotel clean and staff friendly, the hotel location was perfect, walking distance to the wharf. " More

By a verified traveler on Mon 26 Aug 2019

Hotel Description

4-star resort near Monterey Bay, connected to the convention center

Oceanside stay

Within a 15-minute walk of this Downtown Monterey resort, you'll find Fisherman's Wharf and Monterey Bay. Cannery Row and Monterey Bay Aquarium are also within 2 miles (3 km).

Terrace

Self parking is available and the resort's multilingual staff can provide around-the-clock assistance. Traveling on business? Take advantage of the laundry service and WiFi in public areas. A terrace and luggage storage are also provided.

Comfy beds, WiFi

The 379 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, wired Internet, and LCD TVs with cable channels. Housekeeping is available on request.

Room, 1 King Bed (Portola)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Portola Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Portola Hotel & Spa at Monterey Bay ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (9) Couples (1)
5 out of 5

Posted by on Jan 7, 2020

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1 out of 5

Posted by on Nov 28, 2019

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5 out of 5
We had a great time, not only was the hotel clean and staff friendly, the hotel location was perfect, walking distance to the wharf.

Posted by on Aug 26, 2019

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5 out of 5
Central location, restaurants and activities within walking distance. Other activities like the aquarium and Cannery Row are a short drive, 10 min or less. Hotel is chic and guest rooms are clean and updated.

Posted by on Jul 5, 2019

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5 out of 5

Posted by on Apr 5, 2019

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5 out of 5
Great place. Close to the beach and great restaurants. Parked at the hotel (valet is only $2 more than reg parking) and never got in the car again. Even their famous chocolate chip cookies at check in. Great place.

Posted by , from San Luis Obispo, us on Jan 21, 2019

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5 out of 5
Nice sized room with a balcony. Great location for the visit to Fisherman's wharf which is lined with restuarants and whale watching tours, free trolly which stops right at the front of the hotel for a visit to Cannery row, and easy access to 17 mile scenic trail around Pebble beach.

Posted by on Jul 28, 2018

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5 out of 5

Fisherman's Wharf

Pros: Location and Room
Cons: None
Location: Perfect location to the Fisherman's Wharf
Perfect stay, Hotel and Staff were Terrific !!! Location to Fisherman's Wharf was perfect... We had an Excellent Dinner on the Pier before walking back to our Hotel.....

Posted by on Dec 13, 2017

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4 out of 5

Mini vacation to Monterey california

We arrived on Wednesday and was greeted by friendly vale parking and staff. $20 self parking per day. Close to water, downtown shops. We had a great experience and will come back again. There was outside construction we were not told about, but was not an issue with the noise. Part of the facility was closed for remodeling.

Posted by , from San Diegi on Dec 3, 2017

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5 out of 5

The rooms and views are excellent!

The staff is very friendly , the food is excellent! We love the atmosphere. Like the fact that we are close to town, the pier and ocean. Hope to stay again soon!

Posted by on Nov 28, 2017

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Renovations + Closures

This property is closed from March 18 2020 to December 15 2020 (dates subject to change).

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests a terrace, multilingual staff, and dry cleaning/laundry services. Public spaces have WiFi for a fee. The business-friendly Portola Hotel & Spa at Monterey Bay also features shopping on site, a safe deposit box at the front desk, and an elevator. Parking is available for a fee. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Monterey Peninsula Airport (MRY) (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 150 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.