2/10 Terrible
Kristen, Pasadena
May 3, 2024
Disliked: Staff & service, property conditions & facilities
I booked this room for $130, out of sheer necessity of being too tired to drive further. The first room’s key card did not work. When I went back to the desk, I asked if I might be a little farther from the elevator since I’d needed to come back down anyway. I was given a room that was closest to the elevator, with a running toilet, and where neither the light switch nor AC worked. I requested a refund at that point, waited while she called someone who told her to tell me to go through Expedia (which took so long I gave up and decided never to book anything on Travelocity again since it felt so unwieldy and obstructionistic to deal with concerns), and was given a third room with an AC unit whose number display is non-functional and the most uncomfortable beds I’ve ever experienced in a hotel before. However, since it was late, and since I felt a bit embarrassed for the desk worker to only have such rubbish rooms to offer, I inflated an air mattress I happened to have in the trunk and slept on it in the third room. Needless to say, I won’t be repeating this particular experience. Ever.
However, the desk worker was polite and the room was clean.
Kristen
Stayed 1 night in May 2024