Cons:Nothing close, bait and switch rates, argumentative and abrasive staff, dirty room and bathroom, antiquated air conditioner, uncomfortable furniture, overpriced restaurant, horrible coffee maker in room
My husband & I flew 3000mi to Tucson for a wedding scheduled to take place at the Tubac Golf “Resort” & Spa. Approximately 90 family and friends reserved rooms at the “Resort” for a discounted rate through Melissa.
When we checked into our room, I was shocked and disappointed (It did not remotely resemble the pictures on the resort's website) . I found a 1970’s style motel room (think Day’s Inn/Holiday Inn), with old damaged furniture, dirty rugs, and a very old air/heating unit attached to the wall, which blew cold air for a few minutes or not at all.
Since we were long time friends of the groom’s family, we helped our other friends move into their rooms. We discovered that we were the only couple who had the dumpy room, while all of the others had clean, modern rooms with central air. Not being a shy person, I ask each couple what they were being charged per night, which happened to be the same amount that we had been TOLD that we were being charged. I gritted my teeth and decided not to make a fuss due to the happy occasion.
The night before we checked out, I realized the cleaning staff had not left washcloths or hand towels. In addition, there was a black fungus/algae ring inside the toilet. I went by the front desk to request washcloths before we went out for dinner. Someone brought 2 shower caps and left them on the dirty table. I washed my face with the end of a towel and decided to wait until the next morning to request washcloths AGAIN.
The next morning we went to the registration office and told them we still needed washcloths and that we also wanted to check out. The clerk gave us a bill which showed higher charges than I had been quoted and $10 a day MORE than our friends with the nicer rooms had been charged. The clerk (Kim) became EXTREMELY argumentative, and told me that NO ONE in their office ever made a mistake. She also told me that if we did not pay the higher bill, it would come out of her pocket!!!!
Her combative, abrasive, and argumentative attitude pushed me over the edge, so I asked to the see the manager. She told me that the manager would not be in until 9am and she would have her call me. After that, she decided she would charge us what the other guests had been charged. Since we had a plane to catch, we had to leave at 9:30am. That evening, I had a voice mail message from the “Director of Guest Relations”, Cristella, on my home phone. I tried to call her the next day, but had to leave a message for her to call me back. Since four days have passed, I am thinking she is either the busiest person on earth, or is extremely apathetic toward the treatment of the resort’s guests.
Due to the fact that I traveled with my high school students all over the world during my teaching career, I have been exposed to many hotel clerks in the U.S. as well as to many hotel clerks in different countries. I do not ever recall having a clerk argue and make up lies over a hotel bill. I will have to admit that having a dump of a room (room 130), a dirty bathroom, a non-functional telephone and no washcloths set the tone for my reaction to the overcharges.
Tubac Golf Resort does not look like a resort nor does it treat its guests as a resort would. We will never go back, and I would NEVER recommend it to anyone. The only redeeming quality of the resort was the golf tournament, which my husband and friends played in for charity.
Posted by ExperiencedTraveler2, from Atlanta, GA on Oct 3, 2011
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5 out of 5
Beautiful grounds, comfortable rooms.
We stayed here on our way to Mexico. We wanted to spoil ourselves a bit before "roughing it" out of the country. The grounds were beautiful and nice for strolling. Good location, quiet, comfortable rooms, very clean. We had an enjoyable stay and I don't even golf!
Posted by pookiegirl, from Cottonwood, AZ on Feb 11, 2011
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.