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4.3 out of 5

"The staff were excellent. The front desk and wait staff in the restaurant were awesome. They could not do enough for us. Housekeeping was the same way ... " More

By a verified traveler on Wed 22 May 2019

Hotel Description

3.5-star hotel near Maine Mall

Close to airport

Your stay at this Stroudwater hotel places you within 3 miles (5 km) of Maine Mall and Thompson's Point. Hadlock Field and Portland Exposition Building are also within 3 miles (5 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free perks like continental breakfast and free self parking.

Free Internet, sofa beds

The 119 soundproofed guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Entertainment options include LCD TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available on request.

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$85* Per night/room Mar 8 - Mar 9

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Portland Maine ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Portland Maine

Everyone (14) Couples (1) Family (1)
1 out of 5
A refund is supposed to be credited back to my account.

Posted by on Aug 13, 2020

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Comment from Hotel Management

Aug 19, 2020 by Kyle Manning, Director of Sales & Marketing

Greetings from Portland, ME! Thank you for staying with us and for the review. We hope to have the opportunity to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

5 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 29, 2020 by Kyle Manning

Thank you so much for staying with us at the Embassy Suites by Hilton Portland and for the wonderful review! We hope to have the opportunity to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

5 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 25, 2019 by Kyle Manning, Director of Sales & Marketing

Thank you so much for staying with us at the Embassy Suites by Hilton Portland and for the thoughtful review. We are thrilled to see that you had a great experience with us! We hope to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 27, 2019 by Kyle Manning, Director of Sales & Marketing

Greetings from Portland, Maine! Thank you so much for staying with us and for taking the time to write a review! We are thrilled to read that you had a great stay with us! We hope to have the opportunity to welcome you back to our hotel soon! Thank you again for choosing our hotel and for the review! Best, Kyle Manning Director of Sales & Marketing

5 out of 5
The staff were excellent. The front desk and wait staff in the restaurant were awesome. They could not do enough for us. Housekeeping was the same way and the bartender was very friendly. My wife and I both agree that it maybe time to update the rooms but short of that we were very pleased and look forward to our next stay.

Posted by on May 22, 2019

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Comment from Hotel Management

May 28, 2019 by Scott McKenney, General Manager

Thank you for your feedback! We are so glad that you enjoyed your time with us! You will be happy to hear that we will be renovating our rooms in the fourth quarter! Hope to see you again soon!

5 out of 5

Posted by on Feb 26, 2019

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Comment from Hotel Management

Apr 8, 2019 by Scott McKenney

Thank you for the great survey! We appreciate your patronage!

5 out of 5

Posted by on Feb 4, 2019

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5 out of 5
Very nice, large hotel with a grand lobby, all the amenities, and a cordial staff. Comfortable and clean. Open bar and free snacks in the lobby from 5-7. Free breakfast. Pool and hot tub. It is right on top of the airport runway but noise wasn't a problem. Highly recommended.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 27, 2018 by Brad

Thank you for your review and detailed feedback! We are so pleased to read how much you enjoyed all the amenities we offer our guests ; ) We look forward to welcoming you back real soon! Warm regards,

5 out of 5
Great hotel! We had a wonderful stay here. The staff was wonderful and very professional. We had a very early flight and the shuttle to the airport was right on time. Would definitely st ay

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 6, 2018 by Brad

Thank you for your positive review! We are pleased to hear you had a pleasant experience prior to your early flight. We would "definitely" welcome you back too ; ) Warm regards,

3 out of 5

Booked a King Bed

After 4 hour delay we arrived at the hotel. We booked a room with a King Size bed- as soon as I got to the room I looked at the bed that looks like a Queen size. I called down to the front desk & was told it was a King-IT WAS NOT A KING SIZE BED. Awful nights sleep.

Posted by , from NYC on Jul 29, 2018

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Comment from Hotel Management

Jul 30, 2018 by Brad

Hi Jackie, Thank you for taking the time to provide us with a review as well as your feedback. We're sorry to hear you were not completely satisfied with your stay and we hope to make it right the next time you stay with us. We look forward to welcoming you back. Warm regards,

About the Embassy Suites by Hilton Portland Maine

Location 1050 Westbrook Street, Portland, ME 04102

Property Features

Embassy Suites by Hilton Portland Maine offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1620 square feet (151 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Portland Maine. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Embassy Suites by Hilton Portland Maine was completed in June 2020. This 3.5-star Portland hotel is smoke free.

  • 119 guestrooms or units
  • 6 levels
  • 1620 sq ft of conference space
  • 151 sq m of conference space
  • Built in 1987
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Portland Intl. Jetport Airport (PWM) (0.7 km / 0.4 mi)
  • Train station: Portland Transportation Center (4.2 km / 2.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Portland Maine offers 119 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Portland Maine has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 50 per week
  • Pet fee: USD 75 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Portland
  • Embassy Suites Hilton Portland Maine Hotel
  • Embassy Suites Hilton Portland Maine
  • Embassy Suites Portland - Downtown Hotel Portland
  • Embassy Suites Portland Hotel
  • Embassy Suites By Hilton Portland Maine
  • Embassy Suites by Hilton Portland Maine Hotel
  • Embassy Suites by Hilton Portland Maine Portland
  • Embassy Suites by Hilton Portland Maine Hotel Portland

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.