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4.5 out of 5

"The staff were excellent. The front desk and wait staff in the restaurant were awesome. They could not do enough for us. Housekeeping was the same way ... " More

By a verified traveler on Wed 22 May 2019

Hotel Description

3.5-star hotel near Maine Mall

Close to airport

Your stay at this Stroudwater hotel places you within 3 miles (5 km) of Maine Mall and Thompson's Point. Hadlock Field and Portland Exposition Building are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 119 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include MP3 docks, refrigerators, and microwaves.

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$105* Per night/room Feb 23 - Feb 24

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Embassy Suites by Hilton Portland Maine ratings based on 34 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Portland Maine

Everyone (18) Couples (1) Family (1)
5 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 25, 2019 by Kyle Manning, Director of Sales & Marketing

Thank you so much for staying with us at the Embassy Suites by Hilton Portland and for the thoughtful review. We are thrilled to see that you had a great experience with us! We hope to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 27, 2019 by Kyle Manning, Director of Sales & Marketing

Greetings from Portland, Maine! Thank you so much for staying with us and for taking the time to write a review! We are thrilled to read that you had a great stay with us! We hope to have the opportunity to welcome you back to our hotel soon! Thank you again for choosing our hotel and for the review! Best, Kyle Manning Director of Sales & Marketing

5 out of 5
The staff were excellent. The front desk and wait staff in the restaurant were awesome. They could not do enough for us. Housekeeping was the same way and the bartender was very friendly. My wife and I both agree that it maybe time to update the rooms but short of that we were very pleased and look forward to our next stay.

Posted by on May 22, 2019

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Comment from Hotel Management

May 28, 2019 by Scott McKenney, General Manager

Thank you for your feedback! We are so glad that you enjoyed your time with us! You will be happy to hear that we will be renovating our rooms in the fourth quarter! Hope to see you again soon!

5 out of 5

Posted by on Feb 26, 2019

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Comment from Hotel Management

Apr 8, 2019 by Scott McKenney

Thank you for the great survey! We appreciate your patronage!

5 out of 5

Posted by on Feb 4, 2019

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5 out of 5
Very nice, large hotel with a grand lobby, all the amenities, and a cordial staff. Comfortable and clean. Open bar and free snacks in the lobby from 5-7. Free breakfast. Pool and hot tub. It is right on top of the airport runway but noise wasn't a problem. Highly recommended.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 27, 2018 by Brad

Thank you for your review and detailed feedback! We are so pleased to read how much you enjoyed all the amenities we offer our guests ; ) We look forward to welcoming you back real soon! Warm regards,

5 out of 5
Great hotel! We had a wonderful stay here. The staff was wonderful and very professional. We had a very early flight and the shuttle to the airport was right on time. Would definitely st ay

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 6, 2018 by Brad

Thank you for your positive review! We are pleased to hear you had a pleasant experience prior to your early flight. We would "definitely" welcome you back too ; ) Warm regards,

3 out of 5

Booked a King Bed

After 4 hour delay we arrived at the hotel. We booked a room with a King Size bed- as soon as I got to the room I looked at the bed that looks like a Queen size. I called down to the front desk & was told it was a King-IT WAS NOT A KING SIZE BED. Awful nights sleep.

Posted by , from NYC on Jul 29, 2018

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Comment from Hotel Management

Jul 30, 2018 by Brad

Hi Jackie, Thank you for taking the time to provide us with a review as well as your feedback. We're sorry to hear you were not completely satisfied with your stay and we hope to make it right the next time you stay with us. We look forward to welcoming you back. Warm regards,

3 out of 5

Very loud at night and early in the am

Pros: Nice breakfast and cocktail reception.
Cons: Monitor all floors after 10 pm and in the early morning hours as well!
Location: Nice location!
I have stayed at Embassy Suites many times when I travel. Out of all the Embassy Suites I've stayed at, the hotel in Portland, Maine was by far the worst experience ever. We stayed on the second floor and children were running in the hallway and slamming doors after 11:00 at night. Yes, it woke all of us up from a sound sleep. Security should monitor the floors after 10 pm and they'd be quite surprised to find out how many guests act inappropriately after hours. Secondly, we were woken up by 5 am by youngsters running in the hallway and loud doors slamming. We went to Embassy to get some rest and relaxation during the cold spell we had in New England. We didn't experience that during our stay at all! Very disappointed with our stay at Embassy Suites!

Posted by , from New Hampshire on Jan 8, 2018

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Comment from Hotel Management

Jan 22, 2018 by Brad

Hi Michele, Thank you for taking the time to provide your review as well as for your detailed feedback. We're pleased to read of all the positives you experienced including our location, complimentary breakfast and Evening Reception. The behavior you experienced with the other guests, however, is not acceptable and is never tolerated. We hope you choose to stay with us again as we wish to make it right.

5 out of 5
Pros: Location, Lobby-atmosphere was warm/ inviting, On-site restaurant was excellent.
Cons: Pool water was cloudy... not very appealing. Jacuzzi was crystal clear though:)
Location: Visited the Northern Lights in Freeport and ate at Famous Daves in Scarborough, both were awesome!
Great experience, friendly staff, beautiful setting, festive decor... Next time we'll extend our stay:)

Posted by , from Plaistow, NH on Dec 11, 2017

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Comment from Hotel Management

Dec 12, 2017 by Brad

Hi Paula, Thank you for such a glowing review (see what I did there? Northern Lights ; ) You were smart in taking the short drive to LL Bean as they do a phenomenal job with their Northern Lights event each year. Thank you for dining in our all new restaurant, Waypoint. We would love to have you extend your stay the next time you decide to come our way. The only thing better than one Evening Reception are...two Evening Receptions! Respectfully,

About the Embassy Suites by Hilton Portland Maine

Location 1050 Westbrook Street, Portland, ME 04102

Property Features

As a guest of Embassy Suites by Hilton Portland Maine, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1620 square feet (151 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Portland Maine. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Embassy Suites by Hilton Portland Maine was completed in 2016. This 3.5-star Portland hotel is smoke free.

  • 119 guestrooms or units
  • 6 levels
  • 1620 sq ft of conference space
  • 151 sq m of conference space
  • Built in 1987
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Portland, ME (PWM-Portland Intl. Jetport) (0.7 km / 0.4 mi)
  • Train station: Portland Transportation Center (4.2 km / 2.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Portland Maine offers 119 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Portland Maine has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 50 per week
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Portland
  • Embassy Suites Hilton Portland Maine Hotel
  • Embassy Suites Hilton Portland Maine
  • Embassy Suites Portland - Downtown Hotel Portland
  • Embassy Suites Portland Hotel
  • Embassy Suites By Hilton Portland Maine
  • Embassy Suites by Hilton Portland Maine Hotel
  • Embassy Suites by Hilton Portland Maine Portland
  • Embassy Suites by Hilton Portland Maine Hotel Portland

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.