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4.7 out of 5

"Front desk staff was short and not very personable. Room definitely was not cleaned. Seemed as though all the housekeepers did was take any trash out ... " More

By a verified traveler on Fri 16 Jul 2021

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Hotel Description

Hotel near James River Cellars Winery in Ashland

Close to airport

You'll be within 2 miles (3 km) of James River Cellars Winery and 6 miles (10 km) of Randolph-Macon College with a stay here. Hanover Wayside Park and The Crossings Golf Club are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Dec 19 - Dec 20

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairfield Inn & Suites by Marriott Richmond Ashland ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairfield Inn & Suites by Marriott Richmond Ashland

Everyone (4) Couples (1) Family (2)
3 out of 5
Front desk staff was short and not very personable. Room definitely was not cleaned. Seemed as though all the housekeepers did was take any trash out and wiped the beds and not actually changed the sheets. Breakfast was awesome and the staff who served it was awesome. Won’t book here again.

Posted by on Jul 16, 2021

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5 out of 5
Madison at the front desk was so helpful and friendly to my family. She was always kind when we needed toothpaste, towels or anything. I can’t say the same for the rest of the front desk staff..but she never acted like we were bothering her. The breakfast attended was also kind and you could tell he was working very hard all by himself. The hotel was quite. The room was clean and comfortable. I would recommend.

Posted by on May 18, 2021

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5 out of 5
The staff was very friendly and helpful! The facilities were excellent and very clean.

Posted by on Apr 8, 2021

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5 out of 5
The pool is small but nice enough. Very clean, very nice staff. Right across from a lot of stores and good places to eat. A really nice stay. Great job really nice staff folks!

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Troy

Thank you for staying with us & kind words

5 out of 5
Excellent customer service. Clean and spacious rooms.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 11, 2019 by Dave

Thank you for taking the time to write regarding your recent visit to the Fairfield Inn & Suites in Ashland, Virginia. We are glad you enjoyed your visit and we would love to hear from you any ways in which we can improve for our valued guests like yourself. I will share your scores & comments with my managers & staff as we want to always be an “Outstanding ” hotel for you! You can help by sending any additional comments, concerns or suggestions to me. It is our goal for you to not only desire to return to stay with us again but to also refer our hotel to your family, friends and work associates. We hope to see you again on a return visit! Safe travels and wishing you great memories!

5 out of 5
The staff was very helpful and professional. They really went out of their way. The pool was amazing. Just perfect after a long drive. Walls were a tad thin in the actual rooms and the breakfast left a little to be desired but beyond that it was great.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 6, 2019 by Dave

We appreciate you taking the time to write regarding your recent stay with us here at the Fairfield Inn & Suites in Ashland, Virginia. We are glad you enjoyed your visit and we would love to hear from you any ways in which we can improve for our valued guests like yourself. You can help by sending any additional comments, concerns or suggestions to me. It is our goal for you to not only desire to return to stay with us again but to also refer our hotel to your family, friends and work associates. We hope to see you again on a return visit really soon. Thanks Again!

5 out of 5
Very nice. The room isn't big but adequate. Nice bathroom with large shower. Would stay again.

Posted by , from Celebration, FL on Nov 18, 2018

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Comment from Hotel Management

Nov 25, 2018 by Dave

We appreciate you taking the time to write regarding your recent visit to the Fairfield Inn & Suites in Ashland, Virginia. We are glad you enjoyed your visit and we would love to hear from you any ways in which we can improve for our valued guests like yourself. You can help by sending any additional comments, concerns or suggestions to me. It is our goal for you to not only desire to return to stay with us again but to also refer our hotel to your family, friends and work associates. We hope to see you again on a return visit!

4 out of 5

Hotel review

Clean, new hotel with friendly and helpful staff. Would stay again and would recommend to others.

Posted by on May 15, 2017

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Comment from Hotel Management

Jun 29, 2017 by FFIguy

Thank you for choosing Fairfield Inn &Suites of Ashland!!

5 out of 5
Pros: New and modern
Cons: better sound management in the design and construction of the building.
Location: in a new development, not a lot of choices right outside the hotel.
Was traveling through on spring break and booked 2 hours before we arrived and had what we wanted. New place very modern and clean (except for the old grape we fond behind the TV). The wall are very thins as we could hear the people in the pool below us. But overall very nice, clean, and new.

Posted by , from Bouckville NY on Apr 17, 2017

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About the Fairfield Inn & Suites by Marriott Richmond Ashland

Location 11625 Lakeridge Parkway, Ashland, VA 23005

Property Features

Fairfield Inn & Suites by Marriott Richmond Ashland offers its guests an indoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Fairfield Inn & Suites by Marriott Richmond Ashland. Free self parking is available. This Ashland hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 4 levels
  • Built in 2016
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Ashland Station (7.9 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Fairfield Inn & Suites by Marriott Richmond Ashland offers 103 accommodations with safes and coffee/tea makers. 32-inch Smart televisions come with Netflix. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Ashland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • Smart television
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairfield Inn Richmond Ashland Hotel
  • Hotel Fairfield Inn & Suites by Marriott Richmond Ashland
  • Fairfield Inn & Suites by Marriott Richmond Ashland Ashland
  • Fairfield Inn Marriott Richmond Ashland Hotel
  • Fairfield Inn Marriott Richmond Ashland
  • Fairfield Inn & Suites by Marriott Richmond Ashland Hotel
  • Fairfield Inn & Suites by Marriott Richmond Ashland Ashland
  • Fairfield Inn Suites Richmond Ashland
  • Fairfield Inn Suites by Marriott Richmond Ashland
  • Fairfield Inn Marriott Richmond Hotel
  • Fairfield Inn Marriott Richmond
  • Fairfield Marriott Richmond

You should know

  • Pool access is available 24-hours a day.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.