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Holiday Inn Express Richmond - Midtown, an IHG Hotel

3.5-star property
2000 Staples Mill Rd, Richmond, VA 1-855-201-7819
3.4 out of 5
See all 13 travelocity Reviews

"Newer hotel in good shape, staff was great " More

By a verified traveler on Mon 02 Jan 2023

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Hotel Description

Hotel near University of Richmond in Richmond

Near the airport

You'll find Shops at Willow Lawn and Vibra Hospital of Richmond within a 15-minute walk of this Richmond hotel. Monument Avenue and River City Roll are also within 3 miles (5 km).

Renovated in 2019

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$108* Per night/room May 5 - May 6

Standard Room, Non Smoking (Bed type assigned at check in)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Richmond - Midtown, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Richmond - Midtown, an IHG Hotel

Everyone (5) Couples (1) Family (7)
5 out of 5

Posted by , from suffolk on Jul 22, 2023

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4 out of 5
Newer hotel in good shape, staff was great

Posted by on Jan 2, 2023

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4 out of 5
Need to get 2nd elevator running!

Posted by on Apr 24, 2022

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2 out of 5

Posted by on Mar 28, 2021

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5 out of 5

Posted by on Sep 7, 2020

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5 out of 5
Place was very clean. The beds were like sleeping on a cloud. Lets not forget the shampoo and conditioner that is absolutely amazing (upset you cant purchase it anywhere)

Posted by on Feb 9, 2020

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4 out of 5
cleanness and convenience are what I like. The condition of the elevator is what I don't like the most. It's scary, likely breaking at any moment.

Posted by on Jan 24, 2020

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4 out of 5
Very personable and helpful staff. Clean room. Elevator “beat all to hell” and hallway had heavy bleach smell.

Posted by on Dec 15, 2019

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2 out of 5
Property was under construction. Check-in, and rooms were average and expected. Woke up to noises of construction workers and power tools. Disappointing this was not brought to attention before booking. Wouldn't have booked. Would not recommend staying until construction is completed.

Posted by on Sep 15, 2019

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2 out of 5
Hotel is under construction and not stated on website. Pool was closed which was one reason for booking room due to extreme heat this week. Do not look at pic and think this is what the builing looks like now!!!!

Posted by on Jul 21, 2019

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About the Holiday Inn Express Richmond - Midtown, an IHG Hotel

Location 2000 Staples Mill Rd, Richmond, VA 23230

Property Features

Holiday Inn Express Richmond - Midtown, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Holiday Inn Express Richmond - Midtown, an IHG Hotel. Free self parking is available. A complete renovation of Holiday Inn Express Richmond - Midtown, an IHG Hotel was completed in January 2019. This Richmond hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Richmond Staples Mill Road Station (4.2 km / 2.6 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Holiday Inn Express Richmond - Midtown, an IHG Hotel offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn I 64 West End
  • Holiday Inn I 64 West End Hotel
  • Holiday Inn I 64 West End Hotel Richmond
  • Holiday Inn I 64 West End Richmond
  • Holiday Inn West End
  • West End Holiday Inn

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 22 and close September 05.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.