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"It took us from 10 am till 5:30 pm to get towels. We stayed fri and sat and was shocked that their continental breakfast was only till 9am. Our bathro ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Hotel near Rochester Institute of Technology in Henrietta

In suburbs

You'll find Marketplace Mall and Veterans Memorial Park within 3 miles (5 km) of this hotel. Also, Fair and Expo Center is within 3 miles (5 km) and Rochester Institute of Technology is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, free newspapers, and free self parking. Enjoy the free continental breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, cable TV

The 98 guestrooms offer TVs with cable channels, along with free WiFi and free long-distance calls. Other amenities include free local calls, hair dryers, and free toiletries.

Deluxe Room, 1 Queen Bed, Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Microtel Inn by Wyndham Henrietta/Rochester ratings based on 22 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Microtel Inn by Wyndham Henrietta/Rochester

Everyone (10) Couples (4) Family (4)
4 out of 5

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 28, 2020 by Management

Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

3 out of 5
It took us from 10 am till 5:30 pm to get towels. We stayed fri and sat and was shocked that their continental breakfast was only till 9am. Our bathroom sink took forever to drain. Had to drag our suitcase up to 2nd floor

Posted by , from Gowanda,Ny on Feb 12, 2020

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Comment from Hotel Management

Feb 22, 2020 by staff

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better

4 out of 5
It was clean and everything worked and I was comfortable

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 9, 2020 by staff

Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2 out of 5

Posted by on Dec 11, 2019

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Comment from Hotel Management

Jan 4, 2020 by staff

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better

1 out of 5
We have stayed at Wyndham properties before and they were very good. This room looked like a dormitory room from the 60’s. One small wall cabinet no drawers or dresser. The blanket on the bed was two sheets and a mattress cover inside it. Asked for another blanket and he said there were none. He did have another mattress pad. The morning crew also said no blankets. Your “no refund “ policy prevented us from just asking for a refund and finding another place. Take this property off your list. THAT BAD.

Posted by on Oct 6, 2019

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4 out of 5
Like Price, Cofee, Wifi, Parking, Location Need printer, fitnessroom

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 27, 2019 by Staff

Thank you for your review we hope to see you again in the future.

4 out of 5
I always enjoy staying at this hotel for a night or two at a time but they don't have a refrig, microwave or coffee maker in the room unless you pay extra which I don't appreciate, so I stay at a hotel that will provide them without the extra charge if I'm there for 3 nights or more.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 27, 2019 by staff

We apologize for any inconvenience you incurred and would certainly like some more information so this issue maybe researched further

2 out of 5

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 27, 2019 by staff

We apologize for any inconvenience you incurred and would certainly like some more information so this issue maybe researched further

5 out of 5
Everything was wonderful. I would definitely use them again and I would recommend them to others.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 27, 2019 by Staff

Thank you for your review we hope to see you again in the future.

4 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Sep 27, 2019 by Staff

Thank you for your review we hope to see you again in the future.

About the Microtel Inn by Wyndham Henrietta/Rochester

Location 905 Lehigh Station Road, Henrietta, NY 14467

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite business center. Free breakfast is served daily. Microtel Inn by Wyndham Henrietta/Rochester also features complimentary newspapers in the lobby, a television in a common area, and RV/bus/truck parking. Self parking is free. Smoking is allowed in designated areas at this Henrietta hotel.

  • 98 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (11.9 km / 7.4 mi)
  • Parking: Free self parking

Room Amenities

Microtel Inn by Wyndham Henrietta/Rochester offers 98 air-conditioned accommodations with hair dryers and complimentary toiletries. Televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Microtel Inn Henrietta
  • Microtel Inn Wyndham Henrietta Rochester
  • Microtel Inn Wyndham Rochester
  • Microtel Inn Wyndham Rochester Hotel
  • Microtel Inn Wyndham Rochester Hotel Henrietta
  • Microtel Inn Wyndham Henrietta/Rochester Hotel Henrietta
  • Microtel Inn Wyndham Henrietta/Rochester Hotel
  • Microtel Inn Wyndham Henrietta/Rochester Henrietta
  • Microtel Inn Wyndham Henrietta/Rochester
  • Microtel Hotel Henrietta
  • Microtel - Rochester Hotel Henrietta
  • Microtel Henrietta
  • Henrietta Microtel
  • Microtel Inn by Wyndham Henrietta/Rochester Hotel
  • Microtel Inn by Wyndham Henrietta/Rochester Henrietta
  • Microtel Inn by Wyndham Henrietta/Rochester Hotel Henrietta

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.