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"Needs new mattress, and better cleaning, there was toothpaste in the sink and looked like some blood on the wall, which I cleaned up " More

By a verified traveler on Tue 28 Dec 2021

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Hotel Description

Hotel near Cliff Castle Casino in Camp Verde

In Camp Verde

Within a 10-minute walk of the hotel, you'll find Cliff Castle Casino and Kids Quest. Also, Montezuma Castle National Monument is within 3 miles (5 km) and Fort Verde Park State Historic Park is within 6 miles (10 km).

Casino, dining

A casino and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Deluxe Room, 2 Queen Beds, Multiple View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$81* Per night/room Aug 25 - Aug 26

Suite, 1 King Bed with Sofa bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, Multiple View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Lodge at Cliff Castle Casino ratings based on 44 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Lodge at Cliff Castle Casino

Everyone (27) Couples (6) Family (10)
2 out of 5
No staff or services on site. Vending machines empty. Very late checkin

Posted by , from SURPRISE on May 16, 2022

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Comment from Hotel Management

May 24, 2022 by Janet

We are sorry you did not enjoy your stay. We hope you will give us another try, maybe next time at the hotel tower, as the rooms are newer and connected to the casino with restaurants and amenities close by. Thank you and have a great day!

2 out of 5
NOT a good value for the money! Only 2 electrical outlets, one in bathroom and on wall outside of bathroom, finally found a power strip UNDER the bedside table. Wet carpet in front of dresser. Water was already in the coffee maker, no telling how long it had been sitting there, I did NOT make coffee with it, opted for gas station. Phone and alarm clock were both covered in dust.

Posted by on Apr 15, 2022

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1 out of 5
I have been here many times with no problems. This time however our TV, phone, alam clock, and blow dryer worked. Talked to the front desk and told her everything and she said due to covid they have been short handed, but she said however I don't blame you for complaining. It was the worst experience, and we paid 200.00 for the room. Never again.

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 20, 2022 by Front Desk Supervisor

Thank you for taking the time to review your stay. We would like to apologize for the challenges you met during your time with us. We hope you will give us another chance after our planned renovations.

4 out of 5

Posted by on Mar 10, 2022

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3 out of 5
Needs new mattress, and better cleaning, there was toothpaste in the sink and looked like some blood on the wall, which I cleaned up

Posted by on Dec 28, 2021

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Comment from Hotel Management

Dec 29, 2021 by Front Desk Supervisor

Thank you for taking the time to review your stay with us. We want to apologize for the challenges you met during your stay. We do hope you will give us another chance after our planned renovations.

5 out of 5
Lodge A does not seem to have an elevator. When lugguage is heavy and your upstairs, it is hard to manuver them up and down those stairs.

Posted by on Dec 11, 2021

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Comment from Hotel Management

Dec 11, 2021 by Janet

We are sorry for the inconvenience. We can try to get you into a bottom floor on your next visit. We look forward to seeing you on your next visit.

2 out of 5
The lodge at cliff castle casino was old and smelled like old smoke- we didn’t stay and had to get another room at the Cliff Castle Casino- which i thought was the same as the lodge- it isn’t. I need the room charge for the lodge removed being as we had to add a room charge at the casino. Please contact me.

Posted by on Dec 10, 2021

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Comment from Hotel Management

Dec 12, 2021 by Front Desk Supervisor

We want to apologize for the challenges you encountered during your stay with us. I have looked into the charge for the lodge and have corrected it. We hope to have you back in the future.

1 out of 5
Long wait for check in , then the room was used , then longer wait for another room ... there were no other guests , they were just that incompetent . And no compensation for all of that which took over an hour

Posted by , from Yorkville on Nov 5, 2021

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Comment from Hotel Management

Nov 29, 2021 by Hotel Ops Manager

We want to thank you for your patience as we continue to train and hire staff during these challenging times in our industry.

2 out of 5
First and foremost - The Lodge was a defunct property that they "renovated" to charge only about $100 a night vs. at the Casino which was $165 / night. The property is located down a steep hill and poorly lit and not renovated at all. On top of that, I show that I was charged but the Casino also charged my brother's credit card. Double billing???

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 30, 2021 by Hotel Ops Manager

Thank you for taking the time to review your stay. We do our best to remain price competitive in the Verde Valley. In addition, we are currently reviewing your folio and will have an update soon.

2 out of 5
You had to check in at the castle and drive back down to the lodge. What's up with that. Need to flip the mattresses. Need more light. Very dark in the room

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 24, 2021 by Hotel Ops Manager

Thank you for taking the time to review your stay at The Lodge, our original property. We passed along your comments to housekeeping about the mattress as well as engineering for lighting. We hope to see you again soon.

About the The Lodge at Cliff Castle Casino

Location 333 Middle Verde Road, Camp Verde, AZ 86322

Property Features

The Lodge at Cliff Castle Casino offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly The Lodge at Cliff Castle Casino also features a casino, complimentary newspapers in the lobby, and an ATM. Self parking is free. This Camp Verde hotel is smoke free.

  • 80 guestrooms or units
  • Casino
  • Kid's club (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

The Lodge at Cliff Castle Casino offers 80 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. This Camp Verde hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 10:00 AM to 1:00 PM.

The Lodge at Cliff Castle Casino has a restaurant on site.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 14 per person (approximately)
  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lodge Cliff Castle Casino Camp Verde
  • Lodge Cliff Castle Casino
  • Cliff Castle Casino Camp Verde
  • Cliff Castle Casino
  • The At Cliff Casino Camp Verde
  • The Lodge at Cliff Castle Casino Hotel
  • The Lodge at Cliff Castle Casino Camp Verde
  • The Lodge at Cliff Castle Casino Hotel Camp Verde
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.