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Comfort Inn St Louis - Westport

3-star property
12031 Lackland Rd, Maryland Heights, MO 1-855-201-7819
3.6 out of 5
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See all 16 travelocity Reviews

"Second time staying. Room was clean, comfortable and quiet " More

By a verified traveler on Mon 27 Mar 2023

Points Of Interest

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Hotel Description

3-star hotel with free WiFi, connected to the convention center

City center stay

A stay at this hotel places you within half a mile (1 km) of Westport Plaza and 3 miles (5 km) of Creve Coeur Golf Club. Also, Holocaust Museum is within 3 miles (5 km) and Mercy Olive Mason MOB is within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$80* Per night/room Oct 8 - Oct 9

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn St. Louis - Westport Event Center ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn St. Louis - Westport Event Center

Everyone (9) Couples (3) Family (4)
5 out of 5
Second time staying. Room was clean, comfortable and quiet

Posted by on Mar 27, 2023

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Comment from Hotel Management

Mar 27, 2023 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2 out of 5

Posted by on Aug 7, 2021

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5 out of 5
Safe

Posted by on Jul 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by AD

Hello, We appreciate your feedback and we are happy to hear that you had a great experience with us. We hope to see you again soon.

4 out of 5
Location was perfect for my trip, room was a good size and bed was very comfortable. - Bathroom was not fantastic, - ntub looked like it hadn't' been cleaned in months, - no towel bars to hang used towels on or hook on door to hang robe after showering - toilet seat was not attached tightly - door to bathroom had to be lifted to close - no breakfast, but I understand because of COVID -

Posted by , from Cincinnati, OH on Oct 7, 2020

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Comment from Hotel Management

Oct 12, 2020 by Comfort Inn St Louis Westport

Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Regional Director of Operations

3 out of 5
Room was dirty, stains on the sheets, ice machines didn'y work

Posted by , from Kentucky on Aug 18, 2020

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Comment from Hotel Management

Oct 14, 2020 by Greeley Rodriguez

Hi Bobby, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, Greeley Rodriguez Regional Director of Operations

4 out of 5
It was nice. Room was basic though. No fridge or microwave.

Posted by , from Missouri on Jul 27, 2020

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Comment from Hotel Management

Aug 7, 2020 by Greeley

Hi James Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Regional Director of Operations

2 out of 5
The first night I got locked out my room the desk clerk was very unhelpful we slept on the lobby couch I was given the run around about a refund was unable to speak to a manager I will never stay there again

Posted by , from Hayti on Jul 20, 2020

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Comment from Hotel Management

Aug 8, 2020 by Comfort Inn St Louis Westport

Thank you for your feedback. We apologize if this past stay was not to your expectations. I will be sure to share your comments with the staff, and look to improve from them.

5 out of 5
Fast check in. Friendly. Nice rooms. Temperature easy to control.

Posted by , from Little Rock, AR on Jun 19, 2020

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Comment from Hotel Management

Aug 8, 2020 by Comfort Inn St Louis Westport

Thank you for staying with us! We appreciate your feedback and are delighted you had a great stay!

1 out of 5
Took 3 rooms to get me a clean room. One after the other was dirty. My husband and I have driven 5 plus hours and was extremely tired.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 14, 2020 by Rhonda

I am very disappointed to hear about your stay. We here at Comfort take great pride in providing for our guest. I would hope if you are in the area again you would call me directly to book your reservation.

4 out of 5

Posted by on Mar 10, 2019

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About the Comfort Inn St Louis - Westport

Location 12031 Lackland Rd, Maryland Heights, MO 63146

Property Features

Comfort Inn St. Louis - Westport Event Center offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Comfort Inn St. Louis - Westport Event Center. Self parking is free. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3-star Maryland Heights hotel.

  • 170 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn St. Louis - Westport Event Center offers 170 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Maryland Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Portable hoist available
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 150.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Westport
  • Comfort Inn Westport
  • Comfort Inn Westport Hotel Maryland Heights
  • Comfort Inn Westport Saint Louis/Maryland Heights, MO
  • Comfort Inn St Louis Westport Hotel Maryland Heights
  • Comfort Inn St Louis Westport Hotel
  • Comfort Inn St Louis Westport Maryland Heights
  • Comfort Inn St Louis Westport
  • Comfort Inn St Louis Westport
  • Comfort Inn St. Louis Westport Event Center
  • Comfort Inn St. Louis - Westport Event Center Hotel
  • Comfort Inn St. Louis - Westport Event Center Maryland Heights

You should know

  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.